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Design Tips for Dynamic UIs Under Heavy Load by The Ajax Experience January 11, 2010 - (Free Research) Patrick Lightbody examines common performance-related failures in Ajax sites and offers design tips for dynamic UIs.  (VIDEO) READ ABSTRACT |

Measuring The Business Value of IT by SAP America, Inc. September 25, 2006 - (Free Research) Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users.  (WHITE PAPER) READ ABSTRACT |

How to Measure ROI for PC Online Backup by Iron Mountain Digital August 01, 2009 - (Free Research) Read this paper to learn more about how your mid-sized organization or enterprise can secure a cost – effective online backup and recovery solution, while proving significant return on investment, profitability and cost savings.  (WHITE PAPER) READ ABSTRACT |

Prudential Leverages Kofax Intelligent Capture & Exchange to Automate Processing of Life Insurance and Funds Management Documents by Kofax, Inc. February 16, 2010 - (Free Research) Read this case study to find out how these solutions from Kofax helped Prudential significantly improve their response time to their customers.  (CASE STUDY) READ ABSTRACT |

Restore Order from Chaos for Patch Management: The Value of Host IPS in a layered Endpoint Security Solution by McAfee, Inc. September 07, 2008 - (Free Research) This white paper provides insights into how host intrusion prevention systems deliver business value to enterprises, provide protection against zero-day threats, give IT time to test and deploy patches, and realize IT operational cost savings via centrally managed security and visibility of all endpoint security layers through a single console.  (WHITE PAPER) READ ABSTRACT |

Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc. February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.  (PODCAST) READ ABSTRACT |

IT Briefing: Netbooks vs. Notebooks: Matching Systems Form to Function in the Enterprise by Dell, Inc. January 05, 2010 - (Free Research) While netbooks enable easy use of internet and web-based applications at a low price, the computing device still has many limitations in terms or processing power, storage and applications capabilities. Read this IT Briefing to learn the pros and cons of netbooks and other larger format notebook systems.  (IT BRIEFING) READ ABSTRACT |

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.  (ANALYST REPORT) READ ABSTRACT |

Presentation Transcript: A Practical Guide to Measuring Customer Satisfaction in a Contact Center by Interactive Intelligence, Inc. March 05, 2010 - (Free Research) This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

PODCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. February 22, 2010 - (Free Research) This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.  (PODCAST) READ ABSTRACT |

WEBCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. February 22, 2010 - (Free Research) This webcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.  (WEBCAST) READ ABSTRACT |

Miercom Lab Testing Summary Report: Citrix XenDesktop 4 vs. VMware View 4 by Citrix February 19, 2010 - (Free Research) In this report, Miercom validates the overall effectiveness of similarly configured Virtual Desktop Infrastructure (VDI) solutions using Citrix XenDesktop 4 and VMware View 4.  (TEST RESULTS) READ ABSTRACT |

DCIG Report - Achieve Near-Real Time Backup and Recovery by FalconStor Software September 01, 2009 - (Free Research) The question that enterprise organizations need to answer is, “Which of the many forms of disk-based data protection should they start with?” This paper will help organizations answer that question.  (WHITE PAPER) READ ABSTRACT |

Electrical Efficiency Measurement for Data Centers by APC by Schneider Electric February 2009 - (Free Research) This paper explains how data center efficiency can be measured, evaluated, and modeled, including a comparison of the benefits of periodic assessment vs. continuous monitoring.  (WHITE PAPER) READ ABSTRACT |

Future-Proofing Your HP Business Critical Infrastructure: How Tukwila Might Just Force You to Rethink Everything by Forsythe November 2009 - (Free Research) Read this whitepaper to learn how truly future-proofing your environment involves a comprehensive approach and engagement with newer technologies and methods, aligning them with overall best practices —and strengthening your ability to innovate.  (WHITE PAPER) READ ABSTRACT |

Datawatch Dashboards™ - Data Visualization Made Easy!™ by Datawatch Corporation February 2010 - (Free Research) Datawatch Dashboards is a Flash-based, fully interactive dashboard solution that gives all levels of users a visual overview of operational performance with drill down capabilities allowing users to monitor, measure & manage KPIs.  (TRIAL SOFTWARE) READ ABSTRACT |

Podcast: Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc. March 2010 - (Free Research) This podcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.  (PODCAST) READ ABSTRACT |

Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc. March 2010 - (Free Research) This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.  (WEBCAST) READ ABSTRACT |

Overall Approach To Data Quality ROI by SAP America, Inc. June 2009 - (Free Research) Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.  (WHITE PAPER) READ ABSTRACT |

Improve Energy Efficiency and Manage Power Consumption with Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd June 2009 - (Free Research) Windows Server 2008 R2 is designed to provide better energy efficiency and performance by reducing power consumption and lowering overhead costs. Read this white paper to learn about the new features that deliver real energy savings opportunities for the enterprise.  (WHITE PAPER) READ ABSTRACT |

CA ESP Workload Automation Software: Measuring Business Impact and ROI by CA September 2009 - (Free Research) This IDC White Paper presents the results of an IDC study, sponsored by CA, to quantify the financial benefits of using CA ESP Workload Automation products.  (ANALYST REPORT) READ ABSTRACT |

The 5 Critical Steps for an Effective Disaster Recovery Plan by InMage Systems January 2010 - (Free Research) Maintaining some form of business continuity plan is imperative for your business. Designed to provide a way for an enterprise to continue business operations in the event of a business interrupting catastrophic disaster, business continuity plans can protect your data and business operations if the unthinkable happens.  (WHITE PAPER) READ ABSTRACT |

Your Enterprise Database Security Strategy 2010 by Guardium, an IBM Company July 2009 - (Free Research) Database security is the last line of defense, so it deserves greater focus on the protection of private data from both internal and external attacks than IT pros have traditionally given it. Read this paper to learn what steps you can take to improve database security in your organization.  (WHITE PAPER) READ ABSTRACT |

E-Book: SQL Server Consolidation Options - When and How to Consolidate by Dell Inc., Microsoft and AMD February 2010 - (Free Research) Database consolidation can take many forms, but getting the most out of your available resources is always the goal. Read this E-Book to learn about your SQL Server consolidation options.  (EBOOK) READ ABSTRACT |

New Web Security Threats and Counter Measures by Sophos, Inc. February 2010 - (Free Research) Listen to this podcast where Richard Wang discusses the latest web security threats and how to proactively prevent them. Learn how web scanning filters can help to constantly monitor websites and eliminate malicious content.  (PODCAST) READ ABSTRACT |

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