This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. 

The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization. 

This report from Oxford Economics and AT&T shows ICT investment and productivity growth are closely linked - and European countries are lagging behind other parts of the world in both areas. 

This white paper highlights improvements being achieved by moving to rolling forecasts as contrasted with typical forecasts to the period end (forecasting 'to the wall'). 

If you want to move beyond the traditional finance role and play a more visible, pro-active role in supporting business decision making, read this white paper today. 

In this white paper, we’ll look at how three enterprises practice rolling forecasting, deploying the process at various levels and in various departments to guide them through market volatility. 

Based on interviews with CFOs and senior finance executives at six leading international companies, this report presents the strategies they are using to infuse flexibility into their planning, budgeting, and forecasting processes in order to detect and address the constantly changing market realities of today's stubbornly volatile global economy. 

This paper discusses a smarter approach to advanced analytics. 

Discover drivers of cloud growth, and learn how leading cloud providers are addressing security, availability and regulatory challenges with their offerings.  Also, uncover the key factors for a successful migration from traditional computing to an ‘as a service’ delivery model. 

The last two years have been, without a doubt a renaissance era, in mobile games. Driven by the iconic iPhone and its complementing App Store, developers great and small are reaping the rewards of heightened interest in the platform. 

In this paper, discover how Sybase IQ infuses organizations with fast, flexible access to information and analytics. Explore trends, forecast supply chain inventories more accurately, and optimize marketing results in ways you never thought possible. 

In this video, discover the key to achieving this balance -- a software solution that helps you forecast and schedule your workforce using advanced optimization technology. 

The 2011 threat landscape was dominated by three forceful trends – targeted attacks, social media threats and mobile malware. What does 2012 have in store for organizations and users? This report, prepared by experts at M86 Security Labs, explores the top 10 Web and email security predictions for this year.