Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.

The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc. February 2008 - (Free Research) This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s total contract value (TCV), and are often overlooked by buyers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Data Center Waterless Fire Suppression System – Asset Protection by Peripheral Manufacturing Inc. Aero-K® - Waterless,Fast, Safe and Reliable potassium based aerosol Fire Suppression Systems that extinguishes fire in seconds, is environmentally friendly and protects electronic equipment, media and personnel.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Data Flow Overview by Bloor Research - Technical Overview by Pitney Bowes Group 1 Software May 2008 - (Free Research) Group 1’s Sagent Data Flow is likely to be particularly appealing to the mid-market, and for departmental solutions within larger organisations. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Driving Lean Supply Chains through Improved Information Flow and Supply Chain Visibility by Epicor Software Corporation. July 2008 - (Free Research) For companies looking to boost their results in lean initiatives by utilizing existing resources to their fullest; tools such as Advanced Planning and Scheduling (APS) solutions offer great value. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation by Pitney Bowes Group 1 Software April 2008 - (Free Research) Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive, cost-effective and customer-responsive. This paper explores the new techonologies making all this possible. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Streaming Perspective: Hosted Streaming Quality Measurement by Keynote Systems Keynote Streaming Perspective® measures the quality and reliability of streaming media the way your users experience it. With operational monitoring, performance trending, and competitive benchmarking, Streaming Perspective gives you reliable performance data you need to deliver an excellent user experience every time.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution by uptime software inc. July 2008 - (Free Research) When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience by Pitney Bowes Group 1 Software June 2008 - (Free Research) Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Complete Network Visibility through Deep Packet Inspection and Deep Packet Capture by Solera Networks June 2008 - (Free Research) Deep Packet Inspection (DPI) systems can not only monitor the network and gather statistical information, but react to what it finds by blocking packets or redirecting packets and traffic flows as needed. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Geek Speak: A Technical Analysis of NetFlow, J-Flow, sFlow and IPFIX by SolarWinds May 2008 - (Free Research) Have you ever wanted to know more about how network traffic flow protocols like NetFlow, J-Flow, sFlow, and IPFIX work? (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Strategies to Run a Lean Supply Chain: How Principles of Lean Manufacturing Transfer Benefits to Operations by Epicor Software Corporation. February 2008 - (Free Research) This paper by Ventana Research, a leading Performance Management research firm, examines how businesses are using management concepts such as “lean” manufacturing to make their supply chains more efficient. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Business Process Outsourcing for Life and Annuities by Fiserv Insurance Solutions. The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.  (SERVICE) GO TO DETAILED REPORT

Quest MessageStats™ by Quest Software, Inc Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Solera DeepSee – The World’s First Search Engine for Data-in-motion by Solera Networks Introducing Solera DeepSee, the first and only solution that allows authorized professionals complete visibility into all network traffic, even on high-speed networks. It provides Google-like simplicity so anyone can view network communications.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Business Process Management - Enabling Innovation and Business Agility in Financial Services by Metastorm February 2008 - (Free Research) Institutions that have already adopted BPM - such as the Metastorm BPM® customers highlighted in this report - are reaping the rewards of early adoption in the form of greater efficiency, lower costs and increased productivity. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Automating Data Flows to Your Business Intelligence System by Tidal Software. June 2008 - (Free Research) This paper outlines the issues faced by BI operational staff in managing data flows to BI systems in complex environments, and discusses technologies to automate these data flows and dramatically raise the reliability and quality of BI information. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices for Home Agents by Avaya, Inc June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ISYS: Desktop Search Engine - Enterprise Search Tool by ISYS Search ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Advanced Technology that Delivers more Business at Less Cost by Realtime Solutions Group Realtime STP is the leading solution for new business processing and expert underwriting decisioning for life and health carriers ready to adopt STP. It is a web-based end-to-end solution capable of fulfilling the promise of straight through processing—delivering a policy from application to issue in one customer interaction.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor Vantage: Comprehensive ERP Software for Mid-market Manufacturers by Epicor Software Corporation. Vantage is designed to meet the needs of make-to-order and mixed-mode manufacturers. It is delivered ‘out-of-the-box’ with built-in workflow processes that enable manufacturers to manage the entire order cycle: from Marketing and Sales through Production and Planning, Sourcing and Procurement, Installation and Service, and Financial recognition.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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