Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Bringing Social Media Interactions into the Contact Center by Avaya December 31, 2011 - (Free Research) Think that leveraging a social media contact center strategy won't work for your business? You may want to check the facts. As this white paper explains, case studies of companies with successful social media strategies within their contact centers abound. Open this paper to discover the perhaps surprisingly significant business benefits.  (WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.  (WHITE PAPER) READ ABSTRACT |

Going with the Flow: How to use Orchestration Designer successfully in support of the Avaya Aura Contact Center by Global Knowledge November 15, 2012 - (Free Research) Access this exclusive resource to learn about the evolution of programming instructions used for processing.  (WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Quest Software, now a part of Dell Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

Case Study: Fast, reliable Payment Card Industry compliance by Dell SecureWorks UK July 16, 2012 - (Free Research) To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline.  (WHITE PAPER) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT)

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc. April 24, 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect March 2008 - (Free Research) ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales.  (CASE STUDY) READ ABSTRACT |

Valeo Drives Global Best Practices by Apriso Corporation April 2011 - (Free Research) Read this case study and learn how Valeo realized its vision to continuously improve product innovation, operations and logistics performance by using Apriso’s FlexNet software to achieve inventory tracking, material flow visibility, and packaging and labeling compliance goals across its enterprise.  (CASE STUDY) READ ABSTRACT |

Niksun NetDetectorLIVE Data Sheet by NIKSUN NetDetectorLive is a content and compliance monitoring appliance enabling companies to monitor content flowing in and out of their corporate networks.  (HARDWARE PRODUCT)

NAV CANADA Takes Advantage of IBM Rational AppScan Software to Address the Security and Compliance of Its Online Applications by Logicalis December 2008 - (Free Research) NAV CANADA helped enhance the security of its Web applications through best practices such as regular scanning and testing for vulnerabilities throughout the software development lifecycle.  (CASE STUDY) READ ABSTRACT |

Leading Pharmaceutical Company Reduces Costs to Meet CFR Compliance Through Digital Signature Implementation by Hexaware Technologies October 2011 - (Free Research) In this brief case study, discover eSignature's method of capturing electronic signatures at appropriate points in the work flows, storing relevant information, and enabling an audit trail to be retrieved for each applicable asset.  (CASE STUDY) READ ABSTRACT |

The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success by Breach Security June 2009 - (Free Research) This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard's latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies.  (WHITE PAPER) READ ABSTRACT |

3 Tokenization Models for Choosing the right PCI-DSS Strategy by Intel July 2012 - (Free Research) Securosis.com's expert PCI-DSS analyst Adrian Lane, dissects the deployment models with pros and cons of: on-prem vs outsourced models, proxy based tokenization, and format preserving encryption. Adrian covers base tokenization flows for newbies and reflects on detailed cost, pricing, & vendor lock-in concerns for deployments in progress.  (WEBCAST) READ ABSTRACT |

Counterparty Risk: Are We Leveraging Our Tools? by Sybase, an SAP company February 2012 - (Free Research) While current technologies and techniques allow for more sophisticated and effective approaches to counterparty risk management than those that fell short in 2008, there are still barriers to successful adoption that will require organizational changes. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

NetApp Storage Solutions for Processing, Exploitation, and Dissemination by NetApp March 2012 - (Free Research) Check out this white paper for an introduction to a scalable, modular, flexible storage system focused on a single pool of storage that was designed to handle the strenuous work flow requirements of the sophisticated ISR realm of data.  (WHITE PAPER) READ ABSTRACT |

The Era of Collosal Content Arrives by Oracle Corporation UK Ltd December 2012 - (Free Research) In this paper, explore tier-3 archive challenges and how to beat them, learn about the impending "era of colossal content," find 12 comparisons between tape and HDD, and get the scoop on modern tiered storage approach that optimizes the storage infrastructure through a combination of SSD, disk and tape.  (WHITE PAPER) READ ABSTRACT |

How to Comply with the HPAA Security Rule by Redspin, Inc. November 2011 - (Free Research) The HITECH Act has helped to not only increase productivity, but to streamline data exchange. While this increased efficiency, there are also many requirements that must be met in order ensure that these exchanges are HIPAA compliant. In this e-guide, learn how a well implemented security program can secure patient medical records.  (EGUIDE) READ ABSTRACT |

Geek Speak: A Technical Analysis of NetFlow, J-Flow, sFlow and IPFIX by SolarWinds, Inc. May 2008 - (Free Research) Have you ever wanted to know more about how network traffic flow protocols like NetFlow, J-Flow, sFlow, and IPFIX work?  (WEBCAST) READ ABSTRACT |

Best Practices in Data Management by SAS Institute Inc. March 2008 - (Free Research) The key enterprise risk management (ERM) issue for many financial institutions is to get enriched data in a single place in order to report on it. Learn best practices for data management that are critical for ERM.  (WHITE PAPER) READ ABSTRACT |

Complying with Payment Card Industry Data Security Standards Using SEA System I Solutions by Software Engineering of America, Inc. February 2008 - (Free Research) This document highlights how Software Engineering of America's solution for the System i help to ensure PCI Compliance.  (WHITE PAPER) READ ABSTRACT |

Pervasive Data Profiler v4 by Pervasive Integration January 2008 - (Free Research) Pervasive Data Profiler™ ensures data quality. Proactively audit all types of data; automate testing against changing business data quality needs and compliance regulations. Get hyper-fast, multithreaded processing of large data sets or sample data  (WHITE PAPER) READ ABSTRACT |

Service Provider License Agreement (SPLA): The pay-as-you-go licensing program by HP and Microsoft July 2010 - (Free Research) SPLA is a month-to-month licensing program designed to enable service providers to supply hosting, outsourcing and other software services to customers without the up-front capital costs and increased risk. Read this brochure for the details.  (BROCHURE) READ ABSTRACT |

A Comprehensive, Integrated Approach to Cash Flow Management in SAP® Applications by Dolphin May 2013 - (Free Research) Many businesses overlook cash flow management as a strategic asset - but this could be a huge mistake. In this resource, learn how you can optimize Accounts Payable, Accounts Receivable, Order Management, and other document-based business processes for a comprehensive, integrated approach.  (WHITE PAPER) READ ABSTRACT |

ALM Everyware ekit by IBM April 2011 - (Free Research) The IBM ALM Everyware e-Kit contains the new Gartner MarketScope for Application Life Cycle Management that rated IBM Rational "strong, positive", the highest available vendor rating.  Get it and other materials in this kit showing how IBM ALM technology, practices and expertise can help your organization.  (RESOURCE CENTER) READ ABSTRACT |

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