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Featured Sponsors
Scribe - Equinox Fitness Case Study by Scribe Software Corporation
March 12, 2008 - (Free Research)
Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them.
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Guidebook: Oracle Cloud Services by ComputerWeekly.com
May 10, 2012 - (Free Research)
This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect
August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.
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Designed to Manage Lean Principles by Epicor Software Corporation
September 2008 - (Free Research)
Manufacturers will continue to leverage technology to stay competitive. Read this paper to learn how with the Vantage fully integrated enterprise solution, you will be prepared to meet the challenges of today's market place-becoming lean to do so
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Microsoft Dynamics CRM Trial by Microsoft
March 2008 - (Free Research)
Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change.
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Oracle Fusion CRM: The New Standard for CRM Customer Video by Oracle Corporation
October 2012 - (Free Research)
Oracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility.
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Extending E-Business Suite Applications with Oracle Fusion Middleware by Oracle Corporation
March 2008 - (Free Research)
This white paper details how to maximize your Oracle E-Business Suite investment by addressing the cost and complexity associated with disparate IT environments with SOA. Learn how to achieve optimal flexibility and speed from your IT infrastructure.
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MapXTreme Java Edition Data Sheet by Pitney Bowes Business Insight
January 2007 - (Free Research)
MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet.
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Five Steps to Ensuring a Successful VoIP Migration by inContact
September 2010 - (Free Research)
This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you.
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Managing the Extended Enterprise for Profitable Growth by SAP America, Inc.
December 2010 - (Free Research)
When today's modern, extended enterprises make the move to standardize on a single business software solution, they often find that very few vendors offer products with the necessary scope and flexibility. Read this paper to discover the required elements of successful, unified business software for the extended enterprise.
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Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc.
June 2009 - (Free Research)
A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers.
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Choosing the Best CRM for Your Organization by Oracle Corporation
September 2007 - (Free Research)
Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.
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Infor CRM Epiphany for Insurance by Infor CRM
July 2009 - (Free Research)
The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
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Extending Oracle Siebel CRM Oracle Fusion Middleware by Oracle Corporation
March 2008 - (Free Research)
This white paper details the benefits associated with Oracle's Siebel CRM and discusses methods for extending business processes and visibility to external customers, suppliers and service providers using Oracle Fusion Middleware today.
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Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.
October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage.
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Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft
June 2007 - (Free Research)
Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
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What's New With Microsoft Office Communications Server 2007 R2 by Microsoft
March 2009 - (Free Research)
This presentation transcript explains the new features and functionality in the Office Communications Server 2007 R2, the application that continues to deliver on the Microsoft promise to streamline communications for users, give IT organizations the flexibility and control they need, and provide an extensible communications platform.
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Debunking Security Concerns with Hosted Call Centers by inContact
January 2011 - (Free Research)
This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.
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Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com
May 2013 - (Free Research)
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM).
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Why Deliver Customer Service through the Cloud? by Oracle Corporation UK Ltd
December 2012 - (Free Research)
Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks.
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CIO Decisions Ezine Volume 3 by CIO Decisions
October 2008 - (Free Research)
In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield.
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eBook: Building a Business Case for Social CRM and Customer Communities by Sirius Computer Solutions
June 2010 - (Free Research)
Learn how to build a business case for social media outlets affecting customer relations and customer communities including Facebook and Twitter, as well as what social media means for CRM, best practices for managing online customer communities, and expert advice on implementing social media programs successfully.
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