IT asset management and discovery tools - the user's view. 

This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. 

In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. 

Storage is perhaps the most critical component of a virtual infrastructure. This expert e-guide explroes VMware storage management, vSphere 5 storage boost, memory problems fixes, and more. 

As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. 

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 

In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. 

The movement from tape-based to disk-based backup is well underway. Now that it is economically feasible to replace a broken tape-based system with disk-based backup, choices exist among a number of vendors with varying approaches to disk-based backup as well as data deduplication. 

While the technology that supports VoIP has been present since the mid-1990s, the ability to quickly alternate between VoIP and circuit-switched networks has come into prominence in the last few years. Access this white paper for a full history and overview of the current mobile communications landscape. 

This technical white paper takes an in-depth look at data deduplication. Read on to develop a better understanding of what this technology does, how it does it, and why it is becomes such a popular tool among organisations looking to manage storage more efficiently. 

This technical white paper takes an in-depth look at data deduplication. Read on to develop a better understanding of what this technology does, how it does it, and why it is becomes such a popular tool among organizations looking to manage storage more efficiently. 

This white paper provides a general overview of SAM benefits, and then addresses the specific issues involved in getting SAM up and running in your organization.