This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions. 

In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). 

Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. 

This paper evaluates application performance monitoring (APM) vendors in each of five categories of functionality: end-user experience monitoring; application runtime architecture discovery, modeling and displays; user-defined transaction profiling; component deep-dive monitoring in application context; and application performance analytics. 

This webcast reviews the results of a survey taken by cloud innovators and delves into five best practices to minimize the risk of introducing a cloud environment to the IT shop. Understand necessary steps to manage and secure physical, virtual, and cloud environments across the IT delivery chain and more. 

This white paper separates cloud facts from fiction to help you gain a better understanding of what this technology really means for your enterprise. Uncover the truth about the top cloud myths and review the answers to common cloud-related questions. 

Validated by leading analyst firms Gartner and Forrester, data virtualization is considered a “must have” in every enterprise’s data integration portfolio. This white paper discusses the five most frequently deployed data virtualization usage patterns. 

This white paper pulls back the curtain on cloud computing, revealing what's true and what isn't about it. It answers the tough questions you might have about it and countdowns the top five myths of cloud computing. Continuing reading to ascertain if this technology is right for your business. 

There is a well-spring of features and capabilities of Microsoft's Exchange Server 2007 messaging platform. The longer you use it, the more treasures you can pull up from the deep. In this paper, we'll look at and discuss five things you probably don't know about Exchange Server 2007. 

Business success today requires a new depth of customer insight. Read this white paper to learn five practical steps your companies can take to achieve customer intimacy and, by doing so, achieve breakaway performance. 

As a consequence of tightening budgets and increasing uncertainties, government organizations are looking at how to leverage cloud computing as a model to ensure greater flexibility, lower costs, more-rapid provisioning and greater focus on areas that are more domain-specific. 

For SMBs, business intelligence is a critical technology initiative that allows them to gain competitive advantages and improve business responsiveness with limited costs. Access this white paper to learn the five crucial steps for delivering optimal BI in your organization.