Five Ways To Improve Customer Service White Papers, Five Ways To Improve Customer Service Software, Five Ways To Improve Customer Service Research, Hardware and Services

The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 25, 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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5 Ways ERP Can Help You Implement Lean by Epicor Software Corporation

April 01, 2007 - (Free Research)

Improve productivity and customer service with a lean approach to manufacturing. Read this white paper to learn how ERP works with lean to identify value and non-value components with your SAP system to give you a competitive edge.

(WHITE PAPER)

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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 10, 2011 - (Free Research)

This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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Mercury Medical - Finds an easy way to generate reporting information across its five distinct divisions by IBM

April 16, 2012 - (Free Research)

This brief paper outlines how Mercury Medical vaulted into the 21st century through implementing IBM Cognos Express for midmarket companies, resulting in a boatload of benefits, including cost and time savings. Read this now to gain more insight into why Mercury sought this solution and learn how you can achieve similar results.

(CASE STUDY)

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Secure MFT White Paper: Beyond SFTP: Five Ways Secure Managed File Transfer Can Improve Your Business by SEEBURGER

December 31, 2011 - (Free Research)

Companies running SAP get the importance of middleware in connecting applications – but many don’t realize that the data in those applications is often insecure. Read this white paper to discover the 5 ways that Managed File Transfer ensures that data exchanges within your company and with trading partners are secure from transmission to delivery.

(WHITE PAPER)

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Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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Keep Your Business Operating Productively: Five Ways to Achieve Efficiency

by Iron Mountain

March 13, 2012 - (Free Research)

In order to compete in today’s economic climate, companies are under constant pressure to do more with less. Read this brief guide to find five tips and best practices for streamlining your information management processes.

(DATA SHEET)

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Five Ways to Optimize Offsite Storage and Business Continuity by Silver Peak

February 03, 2012 - (Free Research)

Supported by results from specific case studies, this whitepaper shows how you can finally meet your recovery objectives, provide seamless failover between multiple sites, improve remote application performance, and lower your ongoing bandwidth costs.

(WHITE PAPER)

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5 Ways Disk Backup with Deduplication Improves Backup Effectiveness, Cost-Efficiency and Data Protection by ExaGrid Systems, Inc.

December 31, 2011 - (Free Research)

Learn how a disk-based dedupe backup appliance may be the answer to your storage needs in this informative white paper.

(WHITE PAPER)

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The global state of the project management office by ComputerWeekly.com

May 05, 2011 - (Free Research)

This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.

(IT BRIEFING)

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Five Levels of Embedded BI: From Static to Analytic Applications by Jaspersoft

December 19, 2011 - (Free Research)

This e-book explains the five most common levels of engagement you can achieve by embedding business intelligence (BI).

(EBOOK)

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Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText

March 29, 2012 - (Free Research)

Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.

(ANALYST REPORT)

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CW+: PA Consulting: Customer-supplier relationships in the cloud by ComputerWeekly.com

August 05, 2010 - (Free Research)

Organisations need to start getting to grips with imminent changes to the supplier landscape; that way, they will be ready to move if and when the time is right.

(WHITE PAPER)

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IT Pros Guide to Data Protection: Top 5 tips for Securing Data in the Modern Workforce by Lumension

January 23, 2012 - (Free Research)

The following five steps are some very effective ways to improve data security in a cost-effective manner and are the first steps toward readying an organization for more robust data protection measures such as DLP.

(WHITE PAPER)

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Five Advances in Storage Technology and What They Mean for Windows by Dell, Inc. and Intel

January 25, 2011 - (Free Research)

Advances in storage technology directly affect Windows environments in terms of reduced costs, improved performance and greater manageability. Access this paper for a detailed look at these advances and what they mean for SMBs using Windows.

(WHITE PAPER)

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Five Best Practices to Protect Your Virtual Environment by Juniper Networks, Inc.

September 02, 2011 - (Free Research)

This paper lays out five "best practice" ways to fortify your planned or existing virtualized environment, ensuring that it is architected for security, malware suppression, and regulation compliance.

(WHITE PAPER)

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Is your data center holding you back? by HP

October 10, 2011 - (Free Research)

Access this essential resource to discover five crucial steps to jump-start business and IT agility by becoming an instant-on enterprise, including planning, standardizing, virtualizing, and more.

(WHITE PAPER)

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Suncorp Partners with NetApp to Transform IT for Competitive Advantage by NetApp

January 10, 2012 - (Free Research)

This case study explores the journey that Suncorp took to eliminate IT inefficiencies, consolidate their seven existing data center locations into two and boost the production and cost-effectiveness of their IT operations. Read on to learn about the technologies they implemented in order to meet these goals.

(CASE STUDY)

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Five Ways to Drive Down Data Protection Costs While Ensuring Business Continuity by Dell, Inc.

February 21, 2012 - (Free Research)

Read this white paper to learn the essential attributes that every modern backup and recovery solution should include, and 5 top ways to drive down costs while ensuring business continuity.

(WHITE PAPER)

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Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 05, 2010 - (Free Research)

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.

(VIDEO)

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Build a Better Data and Recovery Backup Plan: The First Five Steps by Iron Mountain

February 24, 2012 - (Free Research)

Check out this white paper for a complete backup breakdown. Included in this guide are the first five steps to take when building a data backup and recovery strategy, and best practices to help you develop and start improving your backups today. Read on for more.

(WHITE PAPER)

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Compliant Media Management: Best Practices Guide by Iron Mountain

May 24, 2011 - (Free Research)

By following established best practices, you have the opportunity to both reduce the risks associated with a data breach and improve the overall efficiency of your media management program. Check out this E-Guide to learn the five key Best Practices Areas that your organization needs to know about, and more.

(EGUIDE)

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SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.

May 10, 2012 - (Free Research)

This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.

(EGUIDE)

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Turbocharge Analytics with Big Data and Data Virtualization by Composite Software

June 07, 2011 - (Free Research)

As the fastest growing segment in the business intelligence software industry, analytics are red hot. This white paper introduces the big data analytics opportunity, big data integration challenges, and the data virtualization solutions that can address these challenges.

(WHITE PAPER)

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Five Best Practices to Protect Your Virtual Environment by Juniper Networks, Inc.

April 20, 2012 - (Free Research)

<p>Discover how you can realize the benefits of virtualization without sacrificing security in this whitepaper that outlines five best practices to utilize to protect your virtual environment. </p>

(WHITE PAPER)

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