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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc. September 17, 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: What is End-to-End Application Performance Management? by Compuware Corporation August 28, 2009 - (Free Research) It's a top priority to keep your applications running and end users happy. Discover how application performance management can help you quickly dive into the root causes of problems, before they negatively affect your network and users.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Securing the Organization: Creating a Partnership between HR and Information Security by ISC2 September 2008 - (Free Research) The goal of this white paper is to help Human Resource professionals understand the full scope of the growing information security profession and how it affects every aspect of an organization.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 14 May 2013: Lessons for local government IT - a visit to Cape Town by ComputerWeekly.com May 2013 - (Free Research) In this week's Computer Weekly: we visit Cape Town to find out how the South African city worked with SAP to manage citizen services. Tesco tells us how it saved £100m in its supply chain by using business analytics. And we examine Microsoft's response to the lukewarm reaction given by customers to Windows 8. Read the issue now.  (EZINE) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact January 2011 - (Free Research) This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices.  (WHITE PAPER) READ ABSTRACT |

Case Study: DaimlerChrysler South Africa - Migrating Mission Critical Application Achieving Over 50% Cost Savings and Improving Service Levels by Micro Focus, Ltd October 2009 - (Free Research) In October 2003, DaimlerChrysler South Africa decided that significant cost savings could be achieved by migrating its mission critical systems onto a contemporary low cost platform and in the process remove the mainframe. This case study presents the challenges the company faced as well as the solution and benefits achieved.  (CASE STUDY) READ ABSTRACT |

Insight Wireless and Managed Services Case Study by Insight November 2012 - (Free Research) This case study will show you how Presbyterian Communities of South Carolina was able to implement a powerful wireless system that helped them communicate essential medical data securely and seamlessly across five scattered facilities, ultimately improving the lives of their residents. Read on to learn more.  (CASE STUDY) READ ABSTRACT |

South Windsor, Conn. Improves Efficiency and Optimizes Manpower with a Mobile GPS Solution by BlackBerry December 2008 - (Free Research) South Windsor, Conn., is using smartphones to track the locations of public works crews in real time, enabling increased productivity and reduced operational costs. This is made possible by the combined use of BlackBerry smartphones, Freeance applications and existing GIS data. Read this case study to learn more!  (CASE STUDY) READ ABSTRACT |

Case Study: Microsoft® Technology Center Reduced SharePoint 2010 Migration by Two Months with DocAve® by AvePoint, Inc. June 2011 - (Free Research) Migrating from SharePoint 2007 to the 2010 platform comes with a host of challenges. This brief case study shows how a leading New York City technology center saved time and money with a migration solution.  (CASE STUDY) READ ABSTRACT |

Dimension Data Helps South Carolina Department of Social Services Achieve Rapid Network Upgrade and Maintain Top Performance with Uptime Powered by Cisco Services Support by Dimension Data February 2010 - (Free Research) Faced with limited time and money to upgrade its network and network support, the South Carolina Department of Social Services determined it needed a new services partner to provide world-class expertise and support. Learn how they used Uptime powered by Cisco Services to achieve a seamless upgrade of their network infrastructure and more.  (CASE STUDY) READ ABSTRACT |

iBurst: An IBM Real-time Compression Success Story by IBM December 2012 - (Free Research) Unprecedented data growth and increased backup and recovery requirements made it imperative for iBurst to cut their storage costs. This short case study explores how iBurst was able to significantly reduce storage utilization and costs, improve performance and enable expanded customer offerings. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

Case Study: Mid-Carolina Electric Cooperative, Inc. by Perceptive Software August 2010 - (Free Research) Read this case study of Mid-Carolina Electric Cooperative, Inc. to learn how replacing its old document imaging system with a new low-maintenance full-featured document management, imaging and workflow suite improved allowed for better information sharing and document availability, faster customer service and increased productivity.  (CASE STUDY) READ ABSTRACT |

University of South Florida secures big data with Dell SonicWALL by Dell, Inc. November 2012 - (Free Research) In order to keep up with dramatic increases in network traffic, the The University of Southern Florida's Pediatric Epidemiology Center needed to upgrade the processing capacity of its firewall. In addition, it needed an effective anti-spam solution. Check out this short case study to learn more.  (WHITE PAPER) READ ABSTRACT |

Success Story: The New South Wales Fire Brigades by SUSE March 2012 - (Free Research) In this resource, learn how one organization moved its SAP applications to a virtualized SUSE Linux Enterprise Server to improve the availability and performance of mission-critical services while significantly reducing infrastructure costs.  (WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Health System Builds Highly Available Wired and Wireless Network by Cisco Systems, Inc. May 2009 - (Free Research) Baptist Health South Florida uses a Cisco Medical-Grade Network powered by highly available Cisco Catalyst® switches to safeguard the reliability and uptime of critical hospital services and applications.  (CASE STUDY) READ ABSTRACT |

Mobile location-based services gaining ground by ComputerWeekly.com November 2010 - (Free Research) From the turn of the millennium until the end of 2007 MLBS (Mobile Location Based Services) had promised much, but delivered very little in terms of commercial applications. Even in Japan and South Korea, the most advanced markets for commercial MLBS, usage was disappointing.  (WHITE PAPER) READ ABSTRACT |

How to Increase Productivity and Reduce Costs Across the Enterprise by AtTask February 2011 - (Free Research) Continuous improvement, improving processes and increasing efficiencies are important when the economy heads south. Although the current economic situation is improving, many organizations are opting to keep operational expenses on a tight leash. View this paper to learn how to Increase productivity and reduce costs across the enterprise.  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of Dell’s Mobile Clinical Computing System by Imprivata April 2013 - (Free Research) This Forrester research study takes an in-depth look at how Tallahassee Memorial was able to reduce IT complexity, speed access to clinical information, and enhance efficiency with desktop virtualization and improved authentication practices.  (WHITE PAPER) READ ABSTRACT |

Juniper Lights Up Commercial Buildings with High-Flying WLAN Services by Juniper Networks, Inc. March 2011 - (Free Research) Commhub faced consecutive hurdles when it came time to select a wireless LAN system for the structure. The challenges included how to address concerns over network security,management, shared services and guest users, says Dominick Arcuri, CTO for Spot On Networks/Commhub.  (CASE STUDY) READ ABSTRACT |

Virtual Criminology Report 2009 -- Virtually Here: The Age of Cyber Warfare by McAfee, Inc. December 2009 - (Free Research) Is the “Age of Cyber War” at hand? Since our 2007 report, there have been increasing reports of cyber attacks and network infiltrations that appear to be linked to nation-states and political goals. We decided it was time to further examine whether cyber warfare is now a part of human conflict that we should get used to seeing more often.  (WHITE PAPER) READ ABSTRACT |

IC Intracom Consolidates Global ERP with IBM and SAP by IBM February 2009 - (Free Research) In order for IC Intracom to gain an enterprise-wide view of business data, the organization needed to replace its aging ERP solutions. Working with IBM Global Business Services, IC Intracom implemented the IBM Express Wholesale Distribution Solution, a qualified SAP All-in-One partner solution, hosted by IBM Applications on Demand.  (CASE STUDY) READ ABSTRACT |

The DNA of the CIO by ComputerWeekly.com October 2012 - (Free Research) This must-read report analyses the role and challenges of the CIO and offers guidance for career development, influencing the business and becoming part of the executive management team.  (ESSENTIAL GUIDE) READ ABSTRACT |

The business benefits of switching to mobile TV by ComputerWeekly.com November 2010 - (Free Research) Over the past two years, the mobile TV landscape has changed dramatically.  (WHITE PAPER) READ ABSTRACT |

Session Hijacking: How to Protect Your Customers and Your Corporate Data by Thawte Inc. September 2011 - (Free Research) This whitepaper details the challenges of session hijacking – or sidejacking – and why it is becoming such a prominent issue today, especially with the adoption of social media. View now to uncover the implications of these detrimental attacks and learn how to truly keep your users and organization safe.  (WHITE PAPER) READ ABSTRACT |

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