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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Eight Strategies for First Rate Customer Service by Cisco Systems, Inc.

February 22, 2008 - (Free Research)
This paper provides eight strategies for creating a relationship with your customers that will keep them coming back. 
(WHITE PAPER) READ ABSTRACT |

New Research: How to Improve Your B2B Email Marketing Results in 2007 PDF Slides by KnowledgeStorm Webinars (E-mail this company)

February 07, 2007 - (Free Research)
View the slides presented in the "New Research: How to Improve Your B2B Email Marketing Results in 2007" Webcast and find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. 
(ANALYST REPORT) READ ABSTRACT |

New Research: How to Improve Your B2B Email Marketing Results in 2007 by KnowledgeStorm Webinars (E-mail this company)

January 04, 2007 - (Free Research)
Find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. Invite your entire team to attend – attendance for this Webcast is free! 
(WEBCAST) READ ABSTRACT |

Duet Beat Newsletter, March 2007 by Duet for Microsoft Office and SAP

March 01, 2007 - (Free Research)
Duet provides key reporting and analytics capabilities, helping end-users access up-to-date enterprise information from mySAP applications from within the familiar Microsoft Office environment. 
(NEWSLETTER) READ ABSTRACT |

DeveloperWorks Weekly Newsletter by IBM

September 13, 2010 - (Free Research)
Welcome to the developerWorks weekly newsletter, your connection to the latest and greatest developer resources on our site! You can customize your weekly newsletter to include only those topics that interest you. 
(NEWSLETTER)

Security Awareness with Protecting Information by Information Shield, Inc.

Protecting Information is a quarterly security and privacy awareness newsletter that you can easily customize and distribute to your entire organization. 
(SOFTWARE PRODUCT)

Staples Case Study by IBM

September 21, 2011 - (Free Research)
Staples set the bar for the office superstore when it first opened its doors in 1986. It now has the second-largest Internet retail revenue in the world with $10.2 billion in 2010 sales, 43% of the company's total revenue. This paper details how Staples delivered a much more personalized shopping experience to its online customers. 
(CASE STUDY) READ ABSTRACT |

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc.

September 17, 2008 - (Free Research)
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)
Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 
(WHITE PAPER) READ ABSTRACT |

BEYOND CLOUD...THE AGE OF THE CUSTOMER How the convergence of key tech trends is changing business forever by IBM

September 13, 2013 - (Free Research)
Explore how you can move your business beyond the cloud and into the way of future IT. 
(EGUIDE) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 11, 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Finnish MSP CITIUSNET Finds First-Rate Value In N-ABLE by N-able Technologies

October 02, 2013 - (Free Research)
A whitepaper detailing how one IT services provider expanded business by partnering with a remote monitoring and management provider. 
(CASE STUDY) READ ABSTRACT |

Best Practices in Information Governance & Compliance by RSD

October 03, 2011 - (Free Research)
Access this exclusive newsletter on best practices and tips of information governance with articles from leaders in enterprise technology. 
(NEWSLETTER) READ ABSTRACT |

Financial Giant Cuts Costs through Offshore Testing Services by Hexaware Technologies

April 2008 - (Free Research)
Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates. 
(WHITE PAPER) READ ABSTRACT |

Pervasive Engagement Management: An Essential Strategy for CMOs in an Anytime, Anywhere World by SDL Web Content Management Solutions Division

April 2011 - (Free Research)
This is first in a series of papers that present emerging strategies and best practices for senior marketers to help their organizations prevail at today’s speed-of-light rate of change. 
(WHITE PAPER) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 
(VIDEOCAST) READ ABSTRACT |

Presentation Transcript: What is End-to-End Application Performance Management? by Compuware Corporation

August 2009 - (Free Research)
It's a top priority to keep your applications running and end users happy. Discover how application performance management can help you quickly dive into the root causes of problems, before they negatively affect your network and users. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

MIS Saves Bank 30 Percent Man Hours and Substantial Operational Cost in First Year by Microsoft Corporation India Pvt Ltd

August 2009 - (Free Research)
Read this case study to learn how Microsoft SQL Server 2008 gave Lakshmi Vilas Bank a competitive edge by speeding up the rate at which the bank provides information to internal stakeholders, customers and government departments. 
(CASE STUDY) READ ABSTRACT |

Deploying F5 Networks BIG-IP Local Traffic Manager with WebAccelerator for Microsoft Office SharePoint Server 2007 by F5 Networks

November 2007 - (Free Research)
One approach to improving overall system performance is the use of a class of Traffic Management Device commonly referred to as a WAN Accelerator. This paper details the results of using one such solution. 
(WHITE PAPER) READ ABSTRACT |

ISVs, "This One's for You" by AppZero

March 2009 - (Free Research)
Virtual machines and virtual appliances have successfully transformed data center operations. AppZero Virtual Application Appliances extend that transformation to server applications- Linux, Unix, and Windows. This paper explains Instant POCs, simplified implementations, and a cloud friendly slide to the SaaS model. 
(WHITE PAPER) READ ABSTRACT |

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc.

January 2007 - (Free Research)
This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. 
(WHITE PAPER) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya

December 2010 - (Free Research)
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. 
(WHITE PAPER) READ ABSTRACT |

Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution. 
(HARDWARE PRODUCT)

Cloud Computing: Public, Private, and Hybrid Clouds and Your Next-Generation Data Center by AMD

March 2011 - (Free Research)
Cloud computing has been a hot topic in the IT industry for several years. If you have been ignoring cloud computing because it seemed like industry hype, now is the time to pay attention and craft a cloud strategy. Read this white paper to learn more about cloud options for your enterprise. 
(WHITE PAPER) READ ABSTRACT |

Cincinnati Zoo improves customer experience and enhances performance by IBM

January 2012 - (Free Research)
Learn how one of the world's top-rated zoo uses analytics to create a more satisfying customer experience – while cutting marketing costs, increasing new visits, boosting concession revenues and much more. 
(WHITE PAPER) READ ABSTRACT |

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