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Leaders and Laggards in the Digital Economy by ComputerWeekly.com

March 28, 2012 - (Free Research)

The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.

(IT BRIEFING)

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Compliance: The Five Red Flags - How Technology Can Mitigate Compliance Risks Across Your Workflow by Advent Software, Inc

March 08, 2010 - (Free Research)

The challenge for Chief Compliance Officers is to understand the risks associated with each of these three drivers of compliance and how they can be mitigated. Read this paper to find out more.

(WHITE PAPER)

Web Lead Evaluation and Scoring Study by KnowledgeStorm, Inc (E-mail this company)

April 06, 2006 - (Free Research)

KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Real-Time Risk Monitoring by Sybase, an SAP company

November 02, 2011 - (Free Research)

Using a Visual Data Analytics Platform to Monitor and Manage Positions/Exposures in Real-Time Firms that engage in financial trading are exposed to counterparty risk (i.e., credit risk), market risk, and operational risk.

(WHITE PAPER)

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Real-Time Business: Playing to win in the new Global marketplace by SAP America, Inc.

September 13, 2011 - (Free Research)

Learn how to stay ahead of the competition in a global marketplace while increasing operations and adopting real-time systems and tools to allow instant decision-making.

(WHITE PAPER)

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Solving the Data Challenge for Real-Time Awareness and Risk Assessment: Webcast by VMware, Inc.

February 10, 2012 - (Free Research)

Real-time, global data updates have become a critical business requirement for financial-services firms. Quick reactions require near-instant access to data, risk analysis and deeper computational analysis for effective decision making. View this webcast to learn how to better manage ever-increasing data volumes and transaction rates.

(WEBCAST)

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Counterparty Risk: Are We Leveraging Our Tools? by Sybase, an SAP company

February 22, 2012 - (Free Research)

While current technologies and techniques allow for more sophisticated and effective approaches to counterparty risk management than those that fell short in 2008, there are still barriers to successful adoption that will require organizational changes. Read this white paper to learn more.

(WHITE PAPER)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 08, 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Webcast: Improving Contact Data Quality by Experian QAS

May 01, 2012 - (Free Research)

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Building the Contact Center of the Future by inContact

May 15, 2012 - (Free Research)

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS

December 2008 - (Free Research)

The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time.

(WHITE PAPER)

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Delivering on high cloud expectations by ComputerWeekly.com

March 2012 - (Free Research)

<p>Many firms are now planning to run mission critical workloads on public cloud, according to this research from Forrester and BMC.</p>

(ESSENTIAL GUIDE)

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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 2012 - (Free Research)

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

(CASE STUDY)

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Booz&Co: M-Commerce Comes of Age. Collaborate to Succeed by ComputerWeekly.com

October 2011 - (Free Research)

This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time.

(WHITE PAPER)

Certifiedmail Managed Service by DataMotion

February 2011 - (Free Research)

Schalleur, Devine & Surgent (SDS) is a mid‐sized Certified Public Accounting agency with over 30 employees comprised of CPAs and other certified professionals based in Devon, Pennsylvania.

(WHITE PAPER)

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Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies

February 2011 - (Free Research)

This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.

(WHITE PAPER)

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Succession Planning for Advisory Firm by Advent Software, Inc

March 2012 - (Free Research)

Inside this white paper, learn how to meet the necessary compliance requirements that will ensure a smooth transition when planning for the succession of your advisory firm.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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