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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc..
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Dell Desktop Virtualization Solutions Enterprise for Microsoft Windows Server 2012 by Dell and Microsoft

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Analyst's take: Maximise success with Microsoft Dynamics by ComputerWeekly.com

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Microsoft partners that follow a structured methodology to sell, deliver, and optimize Microsoft Dynamics solutions can reduce their own cost and risk, focus on core competencies, and ultimately increase profits and customer satisfaction. 
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SearchCIO.com eBook: Unlock Outsourcing Potential and Change by SearchCIO.com

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E-Book: A CIO’s Guide to Outsourcing by Dimension Data

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HP reference configuration for BladeSystem: BL495c with Flex-10 and VMware View by Oracle Corporation

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HP reference configuration for BladeSystem: BL495c with Flex-10 and VMware View by HP, Vmware and AMD

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This paper is for decision makers that are familiar with and interested in VMware View as a desktop replacement strategy. An understanding of networking and fibre channel infrastructure and how they interact with HP Virtual Connect technologies, virtualization benefits and techniques, VMware software, and datacenter practices is recommended. 
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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.

January 2006 - (Free Research)
Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn how technology, if chosen and implemented carefully, will have a major impact on driving down these costs, in both the short and long term. 
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Using Code Quality Metrics in Management of Outsourced Development and Maintenance by McCabe Software, Inc.

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This paper provides answers to basic questions relating to the management of outsourced development and maintenance. What is the metrics approach to managing sub-contractors? What is the quality of the code expected to be that has been developed by the sub-contractor? Read on for the answers to these and other important considerations. 
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Fine-Tune IT Performance by Riverbed Technology, Inc.

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This paper discusses how you can fine-tune your IT performance with a solution that enables your business to run faster and more efficiently, while saving time and cutting the cost of your infrastructure. 
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E-Zine: Enterprise CIO Decisions: Running Lean in 2010 by SearchCIO.com

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Technology decision makers in the enterprise are under pressure to deliver results on tight budgets while streamlining efficiency, cutting costs, and reducing risk for their organizations. Read this E-Zine from Enterprise CIO Decisions to find out how ITSM, outsourcing and technology are combining to make IT a lean, mean fighting machine in 2010. 
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Expert Tips on Data Center Outsourcing Management by HP & Intel®

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The Outsourcing Surge by SolovatSoft

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Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. 
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Computer Weekly – 19 March 2013: Delivering software development success by ComputerWeekly.com

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In this week's Computer Weekly, we talk to IT leaders about successful software development, and how they combine the best of agile and waterfall methods. Drugs giant AstraZeneca talks about how it changed its outsourcing approach to eliminate past mistakes. And we look at a new social media bank that is shaking up the sector. Read the issue now. 
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How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
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How to Fine-Tune Your Contact Center by TechTarget

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If your call center has issues keeping up with new technological advancements in communication like social and mobile then it's time for a multi-channel makeover. This e-book delves into how different contact centers have evolved with the times rather than become outdated and how you cane remain competitive in this growing environment. 
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Computer Weekly – 25 February 2014: Banking with dinosaurs – the legacy IT crisis in financial services by ComputerWeekly.com

February 2014 - (Free Research)
In this week's Computer Weekly, we examine the IT problems at high-street banks, and learn how outsourcing led to the loss of key legacy IT skills. We ask what role wearable technology could have in enterprise IT. And we take an in-depth look at the tools for using Microsoft Azure for building hybrid clouds. Read the issue now. 
(EZINE) READ ABSTRACT |

CIO Decisions Ezine Vol. 2 by CIO Decisions

September 2008 - (Free Research)
Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. 
(EZINE)

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