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The State of Customer Data Integration 2012: The What, Why & How of CRM Integration by Scribe Software Corporation
August 20, 2012 - (Free Research)
Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.
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Why CRM Implementations Fail….And What To Do About It by Scribe Software Corporation
March 01, 2011 - (Free Research)
Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more.
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Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation
July 2006 - (Free Research)
Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.
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Why Deliver Customer Service through the Cloud? by Oracle Corporation UK Ltd
December 2012 - (Free Research)
Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks.
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect
August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.
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Guidebook: Oracle Cloud Services by ComputerWeekly.com
May 2012 - (Free Research)
This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.
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Why Informatica Chooses Progress DataDirect by Progress DataDirect
August 2012 - (Free Research)
This on-demand video details how data integration company Informatica was able to gain the critical performance, support, and flexibility advancements they needed to thrive by investing in the right data connectivity strategy.
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Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc.
January 2006 - (Free Research)
SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
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Why Deliver Extraordinary Customer Service? by Oracle Corporation
March 2011 - (Free Research)
Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life.
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Why the Future of the Cloud is Open by Red Hat/Cisco/Intel
February 2012 - (Free Research)
Explore 3 approaches to building a cloud in this white paper. Discover why building an open cloud is the best strategy to unlock the full efficiency, agility, and cost benefits of cloud computing, and learn what the essential requirements of building an open cloud are.
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Why the future of the cloud is open by Red Hat
July 2012 - (Free Research)
Explore the characteristics of open cloud, and discover how adopting a truly open cloud delivers the maximum business value in this essential resource.
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Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.
October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage.
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Microsoft Dynamics CRM Trial by Microsoft
March 2008 - (Free Research)
Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change.
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Customer Experience: Empower Your Agents by Oracle Corporation UK Ltd
December 2012 - (Free Research)
View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions.
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Managing the Extended Enterprise for Profitable Growth by SAP America, Inc.
December 2010 - (Free Research)
When today's modern, extended enterprises make the move to standardize on a single business software solution, they often find that very few vendors offer products with the necessary scope and flexibility. Read this paper to discover the required elements of successful, unified business software for the extended enterprise.
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Oracle Fusion CRM: The New Standard for CRM Customer Video by Oracle Corporation
October 2012 - (Free Research)
Oracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility.
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Scale-out NAS: Everything you need to know by NetApp
July 2012 - (Free Research)
This SearchStorage.com E-Guide explains why scale-out NAS has replaced traditional NAS and offers questions to ask yourself and vendors if you're considering scale-out NAS for your company.
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Strategy for Social Engagement & Monitoring: Transforming Noise to Signal by Oracle Corporation
January 2013 - (Free Research)
Data from social media could provide you with a substantial competitive advantage if it's leveraged correctly. In order to gain real value from it, you need a social analytics strategy that collects and analyzes social data to provide you with actionable insight. Read on to learn what features are vital to a social analytics system.
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Deliver Extraordinary Customer Experience by Oracle Corporation
October 2012 - (Free Research)
Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.
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Deliver Extraordinary Customer Experience by Oracle Corporation
February 2010 - (Free Research)
Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.
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Speech Analytics: The Simple Definition by Calabrio, Inc.
June 2011 - (Free Research)
What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are.
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The Problem with Software Definition by iRise
March 2013 - (Free Research)
This brief, easy-to-watch video explains in simple terms why the software you use on the web never seems to meet all your needs. Find out the problems with "defining" software, why most standard business application definitions are not up to par, and a suggestion for meeting the needs of both enterprises and end-users, while saving time and money
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