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Preserve Customer Experience Consistency and Loyalty in a Multi-Sourced Contact Center by Genesys

June 05, 2014 - (Free Research)
Many organizations are taking a multi-sourcing approach to contact center services, but it doesn't come without its risks -- what should you look out for? Find out in this white paper, and learn how you can avoid the perils of lackluster service and disappointing cost savings with a common hosted contact center platform. 
(WHITE PAPER) READ ABSTRACT |

MES Harmonization in a Multi-Site, Multi-Country and Multi-Cultural Environment: Case Study of a Plant to Enterprise Solution by Atos Origin

January 15, 2010 - (Free Research)
This white paper portrays a case study of a MES harmonization program started in 2004 at Akzo Nobel Base Chemicals in Europe. The objective of this program is to harmonize all its chemicals plants on one MES platform. The total program encompasses 13 plants located on 7 production sites in 4 European countries. 
(CASE STUDY) READ ABSTRACT |

5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software

August 2008 - (Free Research)
Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies.. 
(WHITE PAPER) READ ABSTRACT |

The Messy Costs of Multi-vendor Management by Dimension Data

January 2014 - (Free Research)
This whitepaper covers the problems of a multi-vendor data center and offers a solution to help you drive innovation. 
(WHITE PAPER) READ ABSTRACT |

Protecting Your Multi-Platform Network: The New Wave of Attacks by ESET

June 2011 - (Free Research)
Join us to examine some of the malware risks associated with heterogeneous computing environments and solutions to protect your valuable business assets. 
(WEBCAST) READ ABSTRACT |

Don't Get Lost in Multi-Vendor Support Chaos by Hewlett-Packard Limited

January 2014 - (Free Research)
This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment. 
(VIDEO) READ ABSTRACT |

OpSource Improves Global Business Management and Streamlines Revenue Recognition with Intacct by Intacct Corporation

March 2010 - (Free Research)
As OpSource grew as a company, they found many inefficiencies and challenges in their financial management system. Read on to learn how OpSource overcame these challenges by switching to Intacct for a new SaaS financial management system. 
(CASE STUDY) READ ABSTRACT |

Use of Virtualization Technology with SAP by VMware and Intel

January 2009 - (Free Research)
The arrival of VMware virtualization technology and the multi-core Intel® Xeon® processor specifically designed for virtualization helps upgrading the company's core business systems in a limited amount of time. 
(WHITE PAPER) READ ABSTRACT |

ABT Online Turns to IBM to Provide Clients with more Powerful, Cost-effective Cloud-hosted Services by IBM

November 2013 - (Free Research)
This case study details a company that has a multi-vendor data center and what they did to fix their problem. 
(CASE STUDY) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells. 
(SOFTWARE PRODUCT)

Kognitio delivers for ScottishPower by Kognitio

June 2013 - (Free Research)
Find out how a company working toward dominance as a multi-utility supplier can achieve effective customer relationship management (CRM.) This resource explores how one company found a way to scan millions of rows of information in seconds to utilize and interpret valuable information. 
(WHITE PAPER) READ ABSTRACT |

Tackling Today’s Networking Challenges by HP and Intel

September 2011 - (Free Research)
This paper introduces the new concept of a multi-vendor network, the challenges surrounding this breed of network, trends within the industry, how to improve efficiency, and how to improve productivity when it comes to managing and infrastructure. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Navigating the path to satisfying online customer experience by Tealeaf

November 2011 - (Free Research)
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. 
(EGUIDE) READ ABSTRACT |

Case Study: Virgin Media Consolidates is Vendor Support by Hewlett-Packard Limited

January 2014 - (Free Research)
This exclusive case study details the solution a top media company went with to consolidate its multi-vendor support contracts and deliver faster services. 
(WHITE PAPER) READ ABSTRACT |

Architect Versatile, Efficient Remote Site IT with the Dell PowerEdge VRTX by Dell India

December 2013 - (Free Research)
Explore this game-changing resource to find out how this integrated IT solution was designed so you can make the most out of your ROBO sites. 
(WHITE PAPER) READ ABSTRACT |

eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor

March 2009 - (Free Research)
In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations. 
(EBOOK) READ ABSTRACT |

Tearing Down the Fortress to Better Protect the Enterprise by BlueCoat

October 2008 - (Free Research)
Check out this webcast and learn about the 5 key layers of malware defense that can provide multi-layered protection for your company. 
(WEBCAST) READ ABSTRACT |

Vblock Drives Enterprise Cloud Growth for CSC by VCE (E-mail this company)

October 2013 - (Free Research)
Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took. 
(WHITE PAPER) READ ABSTRACT |

Mobile Device Management Systems Help Mitigate BYOD Risks by SearchSecurity.com

March 2013 - (Free Research)
This whitepaper will help you learn how mobile device management (MDM) can be used to mitigate the risks associated with mobility and BYOD. Learn more about multi-platform MDM, lifecycle management, enforcing compliance, and other topics. 
(EGUIDE) READ ABSTRACT |

Designing Artificial Intelligence for Games (Part 1) by Intel Software Network

June 2009 - (Free Research)
This article begins a four part series that explores the following important AI concepts and how to optimize them to run on today’s cutting edge multi-core processors. 
(WHITE PAPER)

Computer Weekly 1 November 2011: Read this week's issue of the UK's leading technology publication, with the latest news, analysis and opinion for IT managers by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we examine the IT challenges facing retailers in a world of multi-channel shopping; our latest Buyer's Guide looks at upgrading from Windows XP to Windows 7 as XP approaches the time Microsoft ceases support; and we kick-off this year's search for the most influential people in UK IT. Download the new issue now. 
(EZINE) READ ABSTRACT |

Modern Infrastructure – January 2014 by SearchDataCenter.com

January 2014 - (Free Research)
IT automation can help data centers save money, improve efficiency and automate time-consuming processes. But its learning curve and high initial costs keep many enterprises away. 
(WHITE PAPER) READ ABSTRACT |

ECI Telecom 1Net Wireless Backhaul Solution: Finding YOUR Right Path for Optimized Packet-based Backhaul by ECI Telecom

August 2010 - (Free Research)
ECI's 1Net wireless backhaul solution provides you with a comprehensive, end-to-end solution for backhaul optimization, and options for multi-stage migration from TDM to packet at your preferred pace. Read this paper to find more. 
(WHITE PAPER) READ ABSTRACT |

Outsourcing Your Network – Lock, Stock, and Barrel or Bite-sized Chunks? by Dimension Data

February 2014 - (Free Research)
This whitepaper covers the changing strategy for outsourcing ICT to a service planner. Organizations are now using a multi-or-selective sourcing model instead of an all-in-one approach. 
(WHITE PAPER) READ ABSTRACT |

Top Benefits of Symantec Protection Suite by Symantec Corporation

June 2009 - (Free Research)
Anti-virus is not enough to protect your organization. Symantec now offers multi-layered protection from endpoint to gateway in the new Symantec Protection Suite. Download this paper to find out 10 reasons that this new product suite is the one you can trust for your organization. 
(WHITE PAPER) READ ABSTRACT |

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