WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Actuate Performancesoft Suite: Performance Management Solution by Actuate Corporation.. Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management more... >> Discover more offerings from Actuate Corporation..
		newScale Solutions Overview - newScale FrontOffice Suite™ by newScale. The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service more... >> Discover more offerings from newScale.

Customer Information Quality Protection and Assessment by Datanomic. A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Affinity: The New Measure of Marketing by CMO Council. September 2008 - (Free Research) TECHNOLOGY MARKETERS CHALLENGED TO REORGANIZE AROUND CUSTOMERS: A new CMO Council study finds Customer Affinity is the new measure of marketing effectiveness as vendors struggle to establish customer-centric business practices.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance by Tripwire Inc February 2008 - (Free Research) High performing organizations utilize processes and controls which achieve their operational effectiveness and efficiency objectives. This white paper outlines IT best practices that give the highest rate of performance return for your organization.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Aberdeen Group: Customer Data Quality: Roadmap for Growth and Profitability by Infosolve Technologies Inc. March 2008 - (Free Research) New Aberdeen research reveals that customer data quality is a sales and marketing leadership issue. Aberdeen found that over 70% of Best-in-Class firms are driven to improve customer data quality by competitive and profitability pressures…  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact of Lumension Security's Sanctuary by Lumension Security August 2008 - (Free Research) Lumension,s Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a voluntary compliance solution to an automatic one is illustrated  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Quest MessageStats™ by Quest Software, Inc Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution by NTR Global September 2008 - (Free Research) In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Datanomic Data Migration and System Integration by Datanomic. Datanomic's Customer Data Migration solutions are designed for customers and partners to minimize the risk of their data migration projects failing or overrunning due to data issues.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution by uptime software inc. July 2008 - (Free Research) When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

5 Best Practices for Telling Great Stories with Data and Why It Will Make You a Better Analyst by Tableau Software. February 2008 - (Free Research) Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Software Quality Assessment Solution for the Enterprise by Telelogic, An IBM Company Telelogic Logiscope™ is a software quality assurance (QA) tool that helps increase test coverage by automating code reviews and the identification and detection of error-prone modules for quality assurance and software testing. Customizable software testing features help you identify bugs early in the software development process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

OnePlan Production Scheduler: Update Schedules to Match Speed of Business by CDC Software - Ross Enterprise (E-mail this company) OnePlan addresses the Finite Scheduling needs of demand driven process and consumer products manufacturers with a strong emphasis on ease of use, visibility & collaborative planning. This application enables plant plans and schedules to be quickly updated to match the speed of the business.  (ASP) GO TO DETAILED REPORT

The Third Stakeholder: The End-User’s Impact on CRM ROI by Knoa Software September 2008 - (Free Research) CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Marketing Your Metrics by SC Magazine (E-mail this company) April 2007 - (Free Research) Metrics are a formulaic approach to proving the worth of security tools. Often seen as the "holy grail" for security practitioners, metrics are seen as key to getting the support and budget they need. But just what sort of formula proves successful? In this webcast, we will hear from industry experts who have found success in their organizations.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Data Center Design and Infrastructure Chapter 2: Data Center Power Management by Hewlett-Packard Company July 2008 - (Free Research) This chapter focuses on power management in the data center. Learn about the mounting pressure on data center managers to find more reliable-and yet less expensive-ways to power IT infrastructure, achieve energy savings, and avoid elect…  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Seven Email Marketing Refreshes by Bronto Software October 2008 - (Free Research) This whitepaper will detail seven refreshes that will quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren’t aware you were missing.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Uniting IT with Business through ITSM: Oracle Leads the Charge by Oracle Corporation. February 2008 - (Free Research) This report highlights Oracle’s Upgrade Management Service as a solution enabling organizations to unify business and IT with the shared goal of delivering value to the customer.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Case Study: Children’s Memorial Hospital by ABS Associates Inc. July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Visibility and Control to Monitor and Measure Project Performance by Telelogic, An IBM Company Telelogic Dashboard™, a decision-making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data from Telelogic Change™ and Telelogic DOORS®.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CIOs Confront Metric Confusion: How CIOs Successfully Bridge Business and Technology to Build a Well-balanced Performance Management System by SAS Institute Inc. September 2008 - (Free Research) This study results show that most CIOs believe performance management (PM) can help organizations achieve their strategic goals, while other members of the C-suite don’t seem to be as favourable or familiar with the potential of PM.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Improving Operations with Reports, Plans and Metrics by Cognos, an IBM Company August 2008 - (Free Research) This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Delivering Reports, Plans and Metrics for Better Marketing by Cognos, an IBM Company August 2008 - (Free Research) Learn how IT can help deliver critical business information for Marketing resulting in less guesswork, greater customer value, and greater return on investment.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Delivering the Reports, Plans & Metrics Sales Needs by Cognos, an IBM Company August 2008 - (Free Research) With IT, Sales can scorecard, plan, and understand more about the client, and anticipate opportunities.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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