Finds Budgeting Call Center White Papers, Finds Budgeting Call Center Software, Finds Budgeting Call Center Research, Hardware and Services

Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

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Building the Contact Center of the Future by inContact

May 15, 2012 - (Free Research)

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

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FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

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How to Dramatically Speed Accounting and Business Processes by Exact Software

March 20, 2012 - (Free Research)

This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

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Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 08, 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

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Case Study: Regional Medical Center finds HIPAA-compliant storage by Iron Mountain

February 22, 2012 - (Free Research)

In this case study, discover how one health care provider employed a pay-as-you-go, cloud-based storage model to help them save hundreds of thousands of dollars on their long-term archiving and disaster recovery requirements.

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DXi System Eliminates Backup Woes and Protects Critical Data for Unity Builders Group by Quantum Corporation

May 31, 2012 - (Free Research)

Learn how a large company remedied their eclectic data protection strategy with a solution their IT director calls "the most trouble-free device in my data center."

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Increasing EDA Throughput with New Intel Xeon Processor E5-2600 Product Family by Dell, Inc. and Intel

April 06, 2012 - (Free Research)

<p>Purchasing new hardware may seem counterintuitive to reducing data center power costs. But server upgrades can enable significant energy savings. Learn about various hardware configurations and their key performance characteristics here.</p>

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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

Computer Weekly - 27 March 2012: What the Budget means for IT by ComputerWeekly.com

March 27, 2012 - (Free Research)

This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy.

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Delivering an Identity Service through Virtualization by Radiant Logic, Inc.

April 06, 2011 - (Free Research)

Delivering smarter security and more customized services are at the top of any IT agenda. Both would be easier and cheaper to achieve with a common infrastructure, in what we call an identity and context service. In this paper, we’ll address how such a shared service can serve these two very different IT initiatives.

(WHITE PAPER)

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E-Guide: 2010 Data Center Trends by Dell, Inc. and Intel

August 13, 2010 - (Free Research)

This expert e-guide offers an overview of SearchDataCenter.com's annual Data Center Purchasing Intentions Survey. Get insight into this year's trends around server hardware, operating systems and virtualization. Find out what your IT peers have made top priorities in their data centers this year and much more!

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Cloud Computing added to many 2011 IT budgets by Dell, Inc. and Intel

September 08, 2011 - (Free Research)

This expert resource presents key findings from a recent cloud poll completed by your peers. Find out which businesses plan on implementing the cloud, whether they are considering private or public clouds, and more.

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Creating an Efficient Enterprise in the Virtual Era by Dell, Inc. and Intel

August 29, 2011 - (Free Research)

This resource provides insight into the virtual era and its essential elements. Learn how improving IT efficiency can help you address your top resource constraints without consuming your limited budget.

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7 Blade server options for Windows Server 2008 R2 by IBM

May 01, 2012 - (Free Research)

<p>Customers considering blade servers should carefully assess hardware capabilities and configuration options before making a purchasing decision. This expert e-guide presents an in-depth overview of blade servers, covering their recommended uses, unique features, and offerings in the market.</p>

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Understanding Data Centers and Cloud Computing by Global Knowledge

March 01, 2010 - (Free Research)

While some larger organizations continue to manage internal data center, many business managers are able to increase service levels, cover more users, and lower response times by outsourcing their out-dated server farms to third-party data centers and cloud computing providers. This white paper will define data centers and explore cloud networking.

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12G Launch by Dell, Inc. and Intel

March 27, 2012 - (Free Research)

When valuable time is spent maintaining IT operations, it is difficult for companies to focus on the long-term sustainability of their data centers. This short video showcases new server technology that can help you better manage your infrastructure so you can effectively plan for the future.

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Quantum DXi-Series: Deduplicated Backup and Remote Replication Solutions by Quantum Corporation

June 10, 2009 - (Free Research)

Watch this illuminating video to learn more about data deduplication as well as how the Quantum DXi-Series disk backup and replication solutions leverage data deduplication technology to dramatically shrink your disk requirements and enable remote replication replication as a disaster recovery technique.

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Creating a Business Case for Virtualization in the SMB Data Center by Dell, Inc. and Intel

January 27, 2011 - (Free Research)

This paper offers a guide for presenting the relatively high costs of expanding physical environments and the savings components of virtualization.

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New HP Support Center: Experts & Answers Tailored to You by Hewlett-Packard Company

May 10, 2012 - (Free Research)

Gain access to HP’s support center website for helpful resources like software updates, diagnostic support tools and more.

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