Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort. 

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 

Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving. 

Few could have envisioned the global success of SMS (short message service) when the first text message was sent in 1992. SMS has crossed network and technology boundaries, and continues to find new applications, as well as providing inspiration for industry innovation as IP (Internet Protocol)-based messaging builds momentum. 

By gaining real-time visibility into their organization's global workforce, human resources (HR) departments can drive business success. Read this white paper to find out why traditional human resources management systems (HRMS) fall short for today's workforce management needs, and learn how to align your workforce with business strategy.  

Manufacturers still have legitimate reservations about cloud-based enterprise resource planning (ERP) when it comes to scaling and customization, business continuity, and proprietary data security. Read this white paper to find out if cloud-based ERP can address these concerns. 

<p>Object-based file systems offer performance improvements in HPC environments, but many companies are unsure which market options are worth evaluating. This expert e-guide examines several notable offerings and explains how they can eliminate I/O bottlenecks in HPC architectures.</p> 

The mobilisation of Web 2.0 is fostering new partnerships and rivalries throughout the value chain. 

In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies. 

This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

Learn twelve criteria to help you identify and select an ERP solution that fits your business needs. Find the right ERP provider that will help you implement quickly and achieve business objectives. 

This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.