This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more. 

In this e-book, SearchDataManagement.com editor, Mark Brunelli, discusses the ins-and-outs of developing a solid MDM plan for ensuring accurate and consistent data across all your company's systems. Read on to learn best practices, tips and advice from experts on how to structure and manage a MDM program 

Check out this resource center to learn about Blueworks Live, which allows you automate processes currently run by e-mail. Easily collaborate on tasks with co-workers across teams, departments and the entire organization, access communities focused on process improvement and create process blueprints to discover, map and document your processes. 

This brief paper outlines how Cognos FSR automates and streamlines the financial statement reporting (FSR) production process by gathering and connecting information from a variety of sources to construct an application database of all of your data. Learn how to overcome the challenges of scalability, process accuracy, increased workloads and more. 

This brief fact sheet explains the "Do's and Don'ts" of data quality initiatives. 

In this podcast, learn how your company can successfully transition to a multi-tenant, virtual and converged data center. 

In the Fall 2011 issue of IT in Europe, Manek Dubash explores how open-source storage could be the key to breaking the chains of vendor lock-in. 

Download the Open Group Service Integration Maturity Model (OSIMM). 

The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid. 

This installment, the second in a three-part series, explores how simplification extends the value of data center standardization efforts and forms a stable, efficient base that can be used to support automation. 

Mobile network sharing – whether it is sharing tower sites or radio access network (RAN)components – is not a new concept in the industry. Despite the challenges associated, its meritas a cost-effective way to deploy or operate a mobile network has been evident for years.