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As the market turns around... a hot new communications service market emerges by Hewlett-Packard Company November 22, 2009 - (Free Research) Communications as a service (CaaS) is a hot new market that promises to grow quickly. Small and medium businesses (SMBs) that need enterprise-class communications services already do business with service providers. This study focuses on the factors that are driving CaaS and how service providers can take advantage of them.  (WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. December 14, 2009 - (Free Research) In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford.  (WHITE PAPER) READ ABSTRACT |

Improving Network Security: An Out-of-the-Box Approach by ArcSight, Inc. September 11, 2009 - (Free Research) This video provides a short primer on VoIP and an attackers' objective.  (VIDEO) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.  (CASE STUDY) READ ABSTRACT |

Networking and Unified Communications by CDW Corporation September 2009 - (Free Research) In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.  (WHITE PAPER) READ ABSTRACT |

Converging Voice and IT Networks to Mobilize the Enterprise by Hewlett-Packard Company September 2009 - (Free Research) Because employees on the move require consistent access to people and data, enterprises have invested heavily in communications. HP and Ericsson have combined their strengths to provide an innovative, standards-based framework to unify and consolidate all the elements of an enterprise communications infrastructure.  (WHITE PAPER) READ ABSTRACT |

VKernel SearchMyVM - Find Information Fast, Save Time by VKernel July 2009 - (Free Research) As your virtual infrastructure continues to grow in scope and complexity, just finding basic information starts to become a monumental task.  (TRIAL SOFTWARE)

Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo by ZoomInfo May 2009 - (Free Research) In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.  (DEMO)

Google Communications Intelligence Report 2009: Business in the Cloud - 2009 Outlook by Google December 2009 - (Free Research) This white paper will share the findings of a global, multi-industry study (sponsored by Google) of 1,125 IT decision makers to track perceptions about cloud computing and the key business drivers behind the growth in cloud-based solutions.  (WHITE PAPER) READ ABSTRACT |

E-Book: Understanding In-Database Analytics Technology - Benefits, Use Cases and ROI by Sybase, Inc. November 2009 - (Free Research) Learn all about in-database technology in this E-book, designed to give you a complete overview of the technology and how it can be leveraged successfully. Read on to learn why more companies are choosing to leverage this new technology - and learn more about their ROI and business results.  (EBOOK) READ ABSTRACT |

Detect Threats with Sophos by Sophos Inc. August 2007 - (Free Research) Use the Sophos Threat Detection Test to quickly perform a scan and find any viruses, spyware, adware or zero-day threats that might have by-passed your existing protection.  (TRIAL SOFTWARE)

5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software Development Corp. August 2008 - (Free Research) Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies..  (WHITE PAPER) READ ABSTRACT |

Finding Value in Services: A Navigational Guide by Alcatel-Lucent May 2009 - (Free Research) Nine out of ten communications-intensive organizations are seeking outside help in building mobility-enriched, IP-centric environments. Most organizations are currently seeking assistance for transactional functions, but a far wider service continuum is actually available. Read this analyst report to learn more.  (ANALYST REPORT) READ ABSTRACT |

E-Guide: The Basics of Endpoint Security: Expert Reveals Tips for Finding Data on the Endpoints by Panda Security September 2009 - (Free Research) In this E-Guide, security expert Mike Chapple reveals tips on finding sensitive information on the endpoint. Get a basic understanding of the algorithms used to detect sensitive information, software tools to assist you in your search for data, and two basic approaches for managing sensitive information.  (EGUIDE) READ ABSTRACT |

FREE TOOL -- Redcell™ Finds, Configures, and Monitors Your Entire Data Center by Dorado Software September 2009 - (Free Research) Monitoring and configuring a variety of complex devices (network, systems, storage, security) from multiple vendors is a daily battle that challenges even the most experienced administrators. Today's virtual and physical environments can only be handled with a centralized management solution.  (DOWNLOAD) READ ABSTRACT |

E-book: Key trends in SAP managed hosting environments - is your provider keeping pace? by Freudenberg IT December 2009 - (Free Research) In this e-book, learn more about key trends affecting SAP managed hosting environments. Find out how the emergence of cloud computing is impacting the managed hosting market. Learn more about virtualization and find out important considerations when assessing managed hosting providers.  (EBOOK) READ ABSTRACT |

Data to Intelligence: The BI Advantage for Financial Services by SAP America Inc June 2008 - (Free Research) Find out how leading financial enterprises are turning to sophisticated data warehousing techniques, real-time analytics, improved data quality, and intelligent metrics to find competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry by SAP America Inc March 2009 - (Free Research) Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.  (WHITE PAPER) READ ABSTRACT |

Reduce Your CPU Cost by Tuning Your SQL by Compuware Corporation November 2009 - (Free Research) The process of SQL "tuning" involves finding the absolute fastest route to answer your query. In this webcast, discover how SQL tuning brings down your CPU costs and lowers response and run times. Also find out answers to pressing SQL tuning questions including "how do you find the SQL to tune" and "which SQL must be tuned and why?"  (WEBCAST) READ ABSTRACT |

No More Tiers: Reduce Storage Costs with an Age-in-Place Strategy by Nexsan Technologies November 2009 - (Free Research) As mid-size enterprises find themselves strapped for time, money and management resources, they have to find ways of doing more with less. Age-in-Place is a data management strategy that means no more tiers – the easiest and most cost effective way to manage the life-cycle of your data.  (WHITE PAPER) READ ABSTRACT |

Transformational Change in Financial Services: The Value of Delivery Options in IT Vendors by i365, A Seagate Company November 2009 - (Free Research) As improving business functionality increasingly depends on IT, CIOs find themselves between the proverbial rock and a hard place. They must find ways to bring new and dynamic value to the business with fewer resources. To meet this challenge, more CIOs are sourcing IT through vendors that offer multiple delivery options.  (ANALYST REPORT) READ ABSTRACT |

Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 by Microsoft September 2009 - (Free Research) View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.  (WEBCAST) READ ABSTRACT |

Good Information is Hard to Find: Guidelines for Managers Considering Open Source Enterprise Search by Lucid Imagination April 2009 - (Free Research) Lucid Imagination brings market-leading expertise to open source enterprise search, and can help any organization quickly design and optimize search solutions based on Lucene and Solr.  (WHITE PAPER) READ ABSTRACT |

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