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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

WorkplaceControl for Notes by AedifiComm November 05, 2009 - (Free Research) Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.  (TRIAL SOFTWARE) READ ABSTRACT |

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.  (TRIAL SOFTWARE)

Giving Nurses More Time to Care by LogMeIn, Inc. September 16, 2009 - (Free Research) The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.  (CASE STUDY) READ ABSTRACT |

Numara Track It! - Change Management Webinar by Numara Software June 08, 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...  (WEBCAST) READ ABSTRACT |

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation April 01, 2009 - (Free Research) This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.  (WHITE PAPER) READ ABSTRACT |

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.  (PRESENTATION) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo by ZoomInfo May 2009 - (Free Research) In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.  (DEMO)

VKernel SearchMyVM - Find Information Fast, Save Time by VKernel July 2009 - (Free Research) As your virtual infrastructure continues to grow in scope and complexity, just finding basic information starts to become a monumental task.  (TRIAL SOFTWARE)

Detect Threats with Sophos by Sophos Inc. August 2007 - (Free Research) Use the Sophos Threat Detection Test to quickly perform a scan and find any viruses, spyware, adware or zero-day threats that might have by-passed your existing protection.  (TRIAL SOFTWARE)

Finding Value in Services: A Navigational Guide by Alcatel-Lucent May 2009 - (Free Research) Nine out of ten communications-intensive organizations are seeking outside help in building mobility-enriched, IP-centric environments. Most organizations are currently seeking assistance for transactional functions, but a far wider service continuum is actually available. Read this analyst report to learn more.  (ANALYST REPORT) READ ABSTRACT |

E-Guide: The Basics of Endpoint Security: Expert Reveals Tips for Finding Data on the Endpoints by Panda Security September 2009 - (Free Research) In this E-Guide, security expert Mike Chapple reveals tips on finding sensitive information on the endpoint. Get a basic understanding of the algorithms used to detect sensitive information, software tools to assist you in your search for data, and two basic approaches for managing sensitive information.  (EGUIDE) READ ABSTRACT |

Data to Intelligence: The BI Advantage for Financial Services by SAP America Inc June 2008 - (Free Research) Find out how leading financial enterprises are turning to sophisticated data warehousing techniques, real-time analytics, improved data quality, and intelligent metrics to find competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry by SAP America Inc March 2009 - (Free Research) Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.  (WHITE PAPER) READ ABSTRACT |

Google Communications Intelligence Report 2009: Business in the Cloud - 2009 Outlook by Google December 2009 - (Free Research) This white paper will share the findings of a global, multi-industry study (sponsored by Google) of 1,125 IT decision makers to track perceptions about cloud computing and the key business drivers behind the growth in cloud-based solutions.  (WHITE PAPER) READ ABSTRACT |

Reduce Your CPU Cost by Tuning Your SQL by Compuware Corporation November 2009 - (Free Research) The process of SQL "tuning" involves finding the absolute fastest route to answer your query. In this webcast, discover how SQL tuning brings down your CPU costs and lowers response and run times. Also find out answers to pressing SQL tuning questions including "how do you find the SQL to tune" and "which SQL must be tuned and why?"  (WEBCAST) READ ABSTRACT |

No More Tiers: Reduce Storage Costs with an Age-in-Place Strategy by Nexsan Technologies November 2009 - (Free Research) As mid-size enterprises find themselves strapped for time, money and management resources, they have to find ways of doing more with less. Age-in-Place is a data management strategy that means no more tiers – the easiest and most cost effective way to manage the life-cycle of your data.  (WHITE PAPER) READ ABSTRACT |

Transformational Change in Financial Services: The Value of Delivery Options in IT Vendors by i365, A Seagate Company November 2009 - (Free Research) As improving business functionality increasingly depends on IT, CIOs find themselves between the proverbial rock and a hard place. They must find ways to bring new and dynamic value to the business with fewer resources. To meet this challenge, more CIOs are sourcing IT through vendors that offer multiple delivery options.  (ANALYST REPORT) READ ABSTRACT |

E-Book: Understanding In-Database Analytics Technology - Benefits, Use Cases and ROI by Sybase, Inc. November 2009 - (Free Research) Learn all about in-database technology in this E-book, designed to give you a complete overview of the technology and how it can be leveraged successfully. Read on to learn why more companies are choosing to leverage this new technology - and learn more about their ROI and business results.  (EBOOK) READ ABSTRACT |

Abercrombie & Fitch Finds the Right Fit with Marathon Automated High Availability and Dematic Automated Material Handling Systems by Marathon Technologies September 2009 - (Free Research) Find out how Abercrombie & Fitch and Dematic selected everRun®, Marathon's automated high availability software, to protect the graphic system monitor and to meet the campus' high availability requirements.  (CASE STUDY) READ ABSTRACT |

Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 by Microsoft September 2009 - (Free Research) View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.  (WEBCAST) READ ABSTRACT |

Good Information is Hard to Find: Guidelines for Managers Considering Open Source Enterprise Search by Lucid Imagination April 2009 - (Free Research) Lucid Imagination brings market-leading expertise to open source enterprise search, and can help any organization quickly design and optimize search solutions based on Lucene and Solr.  (WHITE PAPER) READ ABSTRACT |

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