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The Customer Loyalty Conundrum by SAP America, Inc.
September 30, 2010 - (Free Research)
In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs.
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Navigating the path to satisfying online customer experience by Tealeaf
November 23, 2011 - (Free Research)
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.
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Social Media-based Customer Loyalty Programs by Infor CRM
February 06, 2012 - (Free Research)
This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.
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Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation
April 26, 2011 - (Free Research)
As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms.
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The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value by SAP America, Inc.
December 31, 2011 - (Free Research)
Idea-to-delivery is an approach to delivering customer value that takes into account today's highly volatile, regulated, globally interconnected, and trading partner-dependent business environment. In this paper, find an action plan with the evolutionary steps companies can take today to move toward this new approach.
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DL980 Customer Chronicles by Intel and HP
September 15, 2011 - (Free Research)
Regardless of industry, IT leaders must lower costs and keep pace with their company’s business growth, and are seeking alternatives to legacy infrastructure. This document is a compilation of five customer evaluations — all documented to demonstrate the business benefits customers have received by migrating to the new generation DL980 servers.
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Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.
January 24, 2012 - (Free Research)
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
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B2B Benchmark Assessment for B2B Services Sector by IBM
January 30, 2012 - (Free Research)
Take the time now and find out how your organization's sales processes to configure, price and quote complex business-to-business (B2B) offers ranks against the market leaders in the B2B services, communications, software, IT services and B2B advertising sectors.
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Enhancing the Customer Experience with Loyalty Management by SAP America, Inc.
April 27, 2009 - (Free Research)
By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.
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BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.
November 08, 2010 - (Free Research)
Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.
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Assessment Customer Value Strategy Accelerator by IBM
November 17, 2011 - (Free Research)
This report can help companies rapidly understand the set of new possibilities created by digital transformation, prioritize the value propositions of business models and focus on those with the highest potential, and define the business capabilities and key tasks required to move forward on the smarter commerce path.
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E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting
January 12, 2012 - (Free Research)
Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives.
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Case Study: Fluid Data Finds a Home at WhereToLive.com by Dell Compellent
June 29, 2011 - (Free Research)
In the competitive realty market, where time is of the essence, high availability and quick data recovery can be the difference between a cold listing and a closing. WhereToLive.com needed a solution that flexible and easy to use to revitalize the company's storage infrastructure. Read this Case Study to learn how they did it.
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Building a Strong Customer Experience by Infor CRM
January 05, 2012 - (Free Research)
Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.
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Global Instant Remote Support for Multi-Agent Teams by NTR Global
November 17, 2011 - (Free Research)
Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.
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Email archiving services by Arrow Electronics, Inc.
June 2008 - (Free Research)
Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving.
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One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 2011 - (Free Research)
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
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CIO Survey Reveals Top Application Performance Management Strategies by CA Technologies.
June 2011 - (Free Research)
In an exclusive survey, members of the CIO Forum on LinkedIn have weighed in on the business impact of application performance. These CIOs and IT leaders say they directly associate application performance with end-user and customer satisfaction, along with the potential to increase productivity and lower costs.
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5 Elements of Effective Application Performance Management by CA Technologies.
June 2011 - (Free Research)
Read this paper to learn how the right application monitoring solution can help to protect revenue by monitoring the quality and timeliness of mission-critical applications. Quickly prioritize, triage and diagnose performance issues for better user satisfaction.
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