Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

SecurStor 2500 RAID by Excel Meridian Data, Inc. SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.  (HARDWARE PRODUCT)

Channel Success Stories: The SMB Market Case Study: KIS by Dell PartnerDirect and Intel December 2008 - (Free Research) This Channel Success Story will give you insight into how KIS is addressing Data Consolidation and Management; Green IT; Virtualization; Security; Unified Communications and "earning its stripes" in the SMB market.  (PODCAST) READ ABSTRACT |

Cloud computing: opportunity or threat for the IT channel? by IS Tools May 2011 - (Free Research) This white paper discusses the five types of IT channel resellers and the impact that cloud has on each of these distinct resellers.  (WHITE PAPER) READ ABSTRACT |

Channel Strategies E-Zine - December 2010/ No.4 by SearchITChannel.com December 2010 - (Free Research) Read how the rise of cloud computing and virtualization is creating new opportunities for the channel in WAN optimization, and find out what skill sets VARs need to target business people who rely on smart phones or iPads on the road.  (EZINE) READ ABSTRACT |

Navigating the path to satisfying online customer experience by Tealeaf November 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.  (EGUIDE) READ ABSTRACT |

Channel Strategies E-Zine: April 2010/ No.1 by SearchITChannel.com March 2010 - (Free Research) VARs and integrators know their stuff when it comes to their key technologies and vertical markets. In the inaugural issue of Channel Strategies E-zine, learn how to build brand awareness among potential customers to make sure word spreads about your company's skills and expertise.  (EZINE)

Coraid Case Study - Notrefamille.com: Microsoft SQL Database by Coraid March 2013 - (Free Research) This short case study reveals how Notrefamille.com deployed a modern, cutting-edge storage system that is 25% less expensive than Fibre Channel, improved throughput to their servers, reduced complexity, and made future growth simple and cost-effective.  (WHITE PAPER) READ ABSTRACT |

Differentiate Your Company by Delivering Great Customer Experiences by Oracle Corporation October 2012 - (Free Research) This brief webcast examines the step by step process your customers go through when interacting with your brand, and how you can optimize that experience.Learn how you can unify the experience through all the channels your customers are choosing to interact with you through cross-channel alignment.  (VIDEO) READ ABSTRACT |

Podcast - Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company) November 2006 - (Free Research) This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.  (PODCAST) READ ABSTRACT |

Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company) November 2006 - (Free Research) This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.  (ANALYST REPORT) READ ABSTRACT |

Mobile messaging is the key to connecting communities by ComputerWeekly.com November 2010 - (Free Research) Few could have envisioned the global success of SMS (short message service) when the first text message was sent in 1992. SMS has crossed network and technology boundaries, and continues to find new applications, as well as providing inspiration for industry innovation as IP (Internet Protocol)-based messaging builds momentum.  (WHITE PAPER) READ ABSTRACT |

Channel Strategies E-Zine - June 2010/ No.2 by SearchITChannel.com July 2010 - (Free Research) For organizations who are patient and willing to follow the rules, the payoff from cashing in on the 2009 American Recovery and Reinvestment Act (ARRA) can be big. Check out this E-Zine to read about how to use the stimulus to your advantage, ROI and green IT, and more.  (EZINE)

Intel® Cloud Builders Guide: Cloud Design and Employment on Intel® Platforms - NetApp* Unified Networking and Storage: 10 GbE FCoE and iSCSI by Intel July 2011 - (Free Research) Your cloud architecture depends on solid storage solutions. This paper provides step-by-step instructions to set up and evaluate the two most common block-level storage protocols, fibre channel over Ethernet (FCoE), and Internet small computer system interface (iSCSI), run over 10GbE from end-to-end.  (WHITE PAPER) READ ABSTRACT |

Storage for Virtual Servers Essential Guide by SearchStorage.com November 2012 - (Free Research) Access this Storage Magazine Essential Guide to making storage and virtual servers work better together to get a grip on your virtual environment storage management. Access expert articles addressing storage and storage management for virtual servers, troubleshooting Hyper-V storage problems, choosing between Fibre Channel, iSCSI and NAS and more.  (ESSENTIAL GUIDE) READ ABSTRACT |

Social channels changing contact center certification by Salesforce.com March 2012 - (Free Research) In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.  (EGUIDE) READ ABSTRACT |

Customer Experiences that Engage and Convert by Oracle Corporation UK Ltd February 2012 - (Free Research) A 2012 Customer Experience Trends survey found that cross-channel inconsistency was consumers #1 complaint of businesses today. Read this paper to learn what 4 components are crucial to delivering a consistent customer experience and uncover strategies for integrating them into your business's customer service and support processes.  (WHITE PAPER)

Innovations in Marke ing: Optimizing the Sales Channel with Better Information by SAP America, Inc. January 2013 - (Free Research) View this resource to learn more about the impact of technology on marketing. The addition of digital and social marketing programs has changed the marketing mix and the way marketers review valuable information. Find out the answers to important questions like "What is the total cost to create a customer," by viewing this resource now.  (WHITE PAPER) READ ABSTRACT |

Building Solutions For Smarter Governments: Six Ways to Increase Responsiveness, Service Quality, Accountability and Taxpayer Value by IBM January 2011 - (Free Research) This paper describes how smarter government means making operations and services truly citizen-centric, integrating their service delivery, coordinating programs and allowing a choice of access channels, as well as placing the most needed transactions on the Web.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 26 February 2013: European Commission targets data security by ComputerWeekly.com February 2013 - (Free Research) In this week's Computer Weekly, we look at the new IT security proposals from the European Commission and ask whether the benefits will be worth it. We reveal the challenges of managing big data, with help from some industry analysts, and hear from the Open University CIO on IT tools that support learning. Read the issue now.  (EZINE) READ ABSTRACT |

eBook: Building a Business Case for Social CRM and Customer Communities by Sirius Computer Solutions June 2010 - (Free Research) Learn how to build a business case for social media outlets affecting customer relations and customer communities including Facebook and Twitter, as well as what social media means for CRM, best practices for managing online customer communities, and expert advice on implementing social media programs successfully.  (EBOOK) READ ABSTRACT |

Developing the right social CRM strategies for improved customer service by Avaya February 2013 - (Free Research) Today's exclusive resource examines that steps businesses should take to ensure the seamless integration of social CRM into existing tools and processes. Discover the value you can glean from analyzing and nurturing customer feedback from social media channels.  (EGUIDE) READ ABSTRACT |

HEROLD powers its rapidly growing information business With IBM BladeCenter HX5 and IBM System x3850 X5 servers hosted by IBM - A case study by IBM November 2011 - (Free Research) HEROLD needed to deliver fast and reliable information services to customers across multiple channels, and was struggling to plan for and manage unpredictable demands on its IT infrastructure. The solution this company found offered a flexible infrastructure, enabling HEROLD to meet massive and sudden growth in demand for services.  (CASE STUDY) READ ABSTRACT |

Duplo Turns to Coraid Ethernet Storage for High Performance Hyper-V Virtualisation by Coraid December 2011 - (Free Research) This short case study explores how Duplo easily and affordably deployed a virtual infrastructure without sacrificing data protection or performance at a significantly lower total cost of ownership compared to a legacy Fibre Channel storage array. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

The Social Customer Engagement Index by SAP America, Inc. June 2009 - (Free Research) Use the survey results in this paper from the TheSocialCustomer.com to find out how organizations are utilizing social channels to engage their customers, and integrate these methods into your own customer experience strategy.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 1 November 2011: Read this week's issue of the UK's leading technology publication, with the latest news, analysis and opinion for IT managers by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, we examine the IT challenges facing retailers in a world of multi-channel shopping; our latest Buyer's Guide looks at upgrading from Windows XP to Windows 7 as XP approaches the time Microsoft ceases support; and we kick-off this year's search for the most influential people in UK IT. Download the new issue now.  (EZINE) READ ABSTRACT |

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