This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 

The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps. 

Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty. 

This brief video provides an overview of SAP's data migration offering. 

In this video, learn how to combat against regulatory, staffing and audit pressures that security management shortcomings bring to the table. 

<p>Watch this video to understand how financial management software can save you time and money that you can put towards other projects within your organization.</p> 

View this brief video to learn how SAP has helped Tommy Hilfiger to mobilize its business processes, including making its entire look book available on the iPad and improving its relations with suppliers in over 40 countries. 

In this video, Platinum Group IT Project Manager Thom Vandenberg discusses the issues they faced when they decided to implement a single sign-on solution for their SaaS applications to enhance the user’s experience, improve security and reduce IT administrative costs. 

View this brief video to learn how the University of Cincinnati is becoming more cost-effective and better serving its students by distributing its dollars to the programs that need it through the budgetary visibility that SAP software gives them. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

IT considerations are not given adequate attention or rigour in the due diligence prior to mergers and acquisitions, this report from Ernst & Young reveals. 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.