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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact May 06, 2011 - (Free Research) Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO).  (WHITE PAPER) READ ABSTRACT |

Smarter communications through analytics by IBM November 18, 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.  (WHITE PAPER)

Achieving North American Electric Reliability Corporation (NERC) Cyber Security Standards by Lumension March 02, 2009 - (Free Research) Learn about NERC compliance challenges and how to ensure audit-readiness by delivering end-to-end vulnerability management, endpoint protection and data protection solutions.  (WHITE PAPER) READ ABSTRACT |

E-LOAN Improves Sales Performance with Speech Analytics by UTOPY, Inc. October 06, 2009 - (Free Research) In this case study you will learn how the company E-LOAN turned to speech analytics to determine the effectiveness of its sales process. You'll also learn how E-LOAN used speech analytics to refine their sales process to increase sales performance and increase revenue.  (CASE STUDY) READ ABSTRACT |

Prairie North Health Region - Case Study by VMware, Inc. January 09, 2012 - (Free Research) Access this case study to learn how the Prairie North Health Region consolidated its server environment, reducing its hardware and power costs, and is leveraging a desktop virtualization solution to lower costs while improving the performance and availability of its desktop computing services — as well as those of neighboring regions.  (CASE STUDY) READ ABSTRACT |

WAVE SYSTEMS CASE STUDY - Mazda North American Operations by Wave Systems Corp. September 27, 2010 - (Free Research) THE CHALLENGE: Protect customer personal identifiable information and confidential business information on employee laptops scattered across North America without overburdening in-house IT resources. Read on to learn how they did it.  (CASE STUDY) READ ABSTRACT |

The DNA of the CIO by ComputerWeekly.com October 31, 2012 - (Free Research) This must-read report analyses the role and challenges of the CIO and offers guidance for career development, influencing the business and becoming part of the executive management team.  (ESSENTIAL GUIDE) READ ABSTRACT |

Computer Weekly - 31 January 2012: The importance of IT strategy by ComputerWeekly.com January 31, 2012 - (Free Research) In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now.  (EZINE)

2011–2012 IT Budget Benchmarks by ComputerWeekly.com November 21, 2011 - (Free Research) The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending,  staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends.  (IT BRIEFING) READ ABSTRACT |

North Shore Credit Union banks on hosted HP Converged Infrastructure to speed innovation by HP & Intel® September 30, 2012 - (Free Research) In this case study, you'll discover the North Shore Credit Union, a North Vancouver, British Columbia bank that services 40,000 clients with over 300 employees in 12 branches around the Vancouver area – and its successful efforts to provide an easily scalable, secure, and flexible infrastructure for developing and testing new client solutions.  (CASE STUDY) READ ABSTRACT |

Basingstoke and North Hampshire NHS Foundation Trust unites the ‘clinical five’ by IBM August 05, 2011 - (Free Research) Check out this case study to learn how leading health care provider Basingstoke and North Hampshire NHS Foundation Trust was able to integrate and consolidate data between locations for significant cost savings, as well as increases in efficiency and productivity.  (CASE STUDY) READ ABSTRACT |

North Carolina State University - Matches research assets to potential partners with analytics by IBM April 30, 2013 - (Free Research) North Carolina State University needed a way to match its technologies to potential partners, licenese or both. T university needed to reduce the effort required to find potential partners, while also improving the return on its research and development investment. Consult this white paper to find out how they overcame this challenge.  (WHITE PAPER) READ ABSTRACT |

Case Study: North York General Hospital Doubles Storage Performance: Cutting Costs and Simplifying Management by Standardizing on IBM XIV by IBM August 22, 2011 - (Free Research) This case study details how North York General Hospital's implementaiton of the IBM XIV Storage Systemen helped them reduce rackspace requirements and cut data center hosting costs. They now have a fast, resilient and flexible storage architecture that will support their mission-critical IT systems for years to come.  (CASE STUDY) READ ABSTRACT |

North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by HP, Vmware and AMD July 01, 2008 - (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.  (CASE STUDY) READ ABSTRACT |

Case Study: Compellent SAN earns an A+ in ROI for the University of North Texas by Dell Compellent June 29, 2011 - (Free Research) UNT needed to deploy a new SAN that could meet the performance, ease-of-management, and cost requirements. In the search for the right solution, they went through an extensive cost of ownership analysis of the competing vendors. Read this Case Study to learn more about the solution they found.  (CASE STUDY) READ ABSTRACT |

Enable Your Workforce with True Anytime, Anywhere Connectivity by Dell, Inc. and Intel® December 01, 2008 - (Free Research) In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say.  (ANALYST REPORT) READ ABSTRACT |

The Value of Storage Consolidation by Dell, Inc. March 01, 2005 - (Free Research) When storage solution provider VeriStor Systems, Duluth, Ga., bid on consolidating the storage environment at North Carolina Central University in Durham, N.C., it put its reputation and its money behind an EqualLogic iSCSI SAN. This white paper gives the details.  (CASE STUDY) READ ABSTRACT |

North Shore Credit Union banks on hosted HP Converged Infrastructure to speed innovationNorth by HP & Intel® August 22, 2012 - (Free Research) Access this case study to learn how one credit union was able to provide an easily scalable, secure and flexible infrastructure for developing and testing new client solutions. Read on to discover how your organization can used converged infrastructure and a private cloud option to improve uptime, meet audit requirements and more.    (WHITE PAPER) READ ABSTRACT |

2012 North American Cloud Based Data Management New Product Innovation Award by Asigra December 31, 2012 - (Free Research) In this white paper, you will discover an organization's efforts recognized in the findings of Best Practices research on its innovation award in Cloud Based Data Management. Also, explore why the implementation of data backup, recovery and restoration strategies are increasingly difficult.  (WHITE PAPER) READ ABSTRACT |

LogRhythm and NERC by LogRhythm, Inc. February 24, 2012 - (Free Research) The NERC CIP Cyber Security Standards is intended to ensure the protection of the Critical Cyber Assets that control or effect the reliability of North America’s bulk electric systems. View this paper to explore how LogRhythm's NERC CIP Compliance package provides out-of-the box assistance in addressing numerous NERC CIP requirements.  (WHITE PAPER) READ ABSTRACT |

Business Benefits of Service Virtualization: North America 2012 by CA Technologies December 31, 2012 - (Free Research) IT teams are constantly under pressure to deliver quality products in less time, but are often hindered by testing difficulties due to lack of resources.This white paper explains how service virtualization allows IT teams to test software in any simulated environment, eliminating the need for complex testing environments and hard-to-manage changes.  (WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America by Dell, Inc. and Intel® July 01, 2011 - (Free Research) More and more companies are showing interest in data center outsourcing, but there are a variety of providers to choose from. This white paper compares the outsourcing capabilities and infrastructure utility services of 17 vendors. Find out which providers were considered the challengers, leaders, niche players, and visionaries.  (WHITE PAPER) READ ABSTRACT |

RADVISION: Recipient of the 2008 North American Videoconferencing Infrastructure Systems Product Differentiation Innovation Award by RADVISION June 2008 - (Free Research) Frost & Sullivan presents the 2008 Product Differentiation Innovation Award in the videoconferencing infrastructure systems market to RADVISION.  (WHITE PAPER) READ ABSTRACT |

Increasing Data Center Efficiency by Using Improved High Density Power Distribution by APC by Schneider Electric January 2006 - (Free Research) A new approach to power distribution for high density server installations saves floor space, simplifies power cabling, saves capital cost, reduces weight, and increases electrical efficiency. This paper describes this distribution architecture and quantifies the benefits.  (WHITE PAPER) READ ABSTRACT |

Tableau Customer Case Study by Tableau Software August 2008 - (Free Research) While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America's were discouraged by the complexity and cost of the BI solutions available, so to overcome with it they deployed Tableau Desktop solution.  (CASE STUDY) READ ABSTRACT |

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