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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Five Steps to Ensuring a Successful VoIP Migration by inContact

September 22, 2010 - (Free Research)
This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you. 
(WHITE PAPER) READ ABSTRACT |

US Airways Standardizes WFM Across All Contact Centers by Aspect

September 30, 2013 - (Free Research)
After a merger, US Airways was struggling with a great disparity between the applications used across its five call centers. It was evident that US Airways needed a single workforce management tool across all contact centers, in order to solve scheduling issues and better forecast call volume. 
(CASE STUDY) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 14, 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

Five Signs Your File Data is at Risk by Imperva

February 04, 2011 - (Free Research)
Persistent insider threats and regulatory compliance mandates make protecting sensitive file data a business requirement for virtually every organization. However, the sheer volume of file data and its rapid and continuous growth make it a challenge to secure properly. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Differentiate Your Customer Service Offering Using the Cloud by Genesys

March 31, 2012 - (Free Research)
Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect

December 14, 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

Integrating Information Labeling and Microsoft Active Directory Rights Management Services (AD RMS) by TITUS

November 12, 2010 - (Free Research)
This white paper examines the challenges of content protection and user acceptance of content protection technology. It provides an overview of Microsoft's Active Directory Rights Management Services (AD RMS) and its integration with Titus' Document Classification and Message Classification product suites. 
(WHITE PAPER) READ ABSTRACT |

Big Five Benefits of One File & Content Storage Family by Hitachi Data Systems

December 02, 2010 - (Free Research)
Have you ever wished that you could consolidate the management of file, content and block data onto one storage platform for incredible cost efficiency, simplified management and a real solution to your long-term data challenges? View this E-Guide to understand how to reduce your costs and simplify management of file, object and block data. 
(EGUIDE) READ ABSTRACT |

5 Steps to Serving Customers in a Mobile World by Aspect

March 12, 2014 - (Free Research)
Today's businesses need to connect with their customers wherever they are -- and that's often on mobile devices. Effectively implementing a mobile-friendly strategy is more than just adopting the necessary contact center technology -- it's about building and maintaining customer relationships in a multi-dimensional way. 
(WHITE PAPER) READ ABSTRACT |

The Five Critical SLA Questions by IBM

February 24, 2011 - (Free Research)
SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements. 
(WHITE PAPER) READ ABSTRACT |

The Tipping Point: Top Unified Communications Issues for 2012 by Sprint

May 23, 2012 - (Free Research)
This expert E-Guide from SearchUnifiedCommunications.com discusses the top five unified communications issues for 2012 and how these will affect the transformation and evolution of UC for the better. 
(EGUIDE) READ ABSTRACT |

Top Five Ways to Improve E-Discovery with Archiving by Symantec Corporation

January 21, 2008 - (Free Research)
Organizations are increasingly being ordered to produce email messages and other files relevant to electronic discovery - and the penalties for noncompliance with a court's discovery order can be severe. Thus it is vital that every organization manage its electronic data for fast, easy, accurate retrieval when required. 
(DATA SHEET) READ ABSTRACT |

eBook: The Big Five Benefits - One File and Content Storage Family by Hitachi Data Systems

February 15, 2012 - (Free Research)
Inside, discover how a unified, integrated storage approach can help you manage all block, file and content data. Learn about its benefits, including significant cost savings, operational efficiencies and risk mitigation for legal discovery. 
(WHITE PAPER) READ ABSTRACT |

Acronis vmProtect 6 by Acronis

December 14, 2011 - (Free Research)
Built specifically for VMware vSphere™, Acronis® vmProtect™ 6 provides all the features you need in an extremely easy-to-use solution that can be deployed in minutes so you can start to perform your backup and recovery tasks. 
(TRIAL SOFTWARE) READ ABSTRACT |

5 Reasons Environmental Sensors are used in all Modern Data Centers by Raritan Inc.

March 25, 2014 - (Free Research)
This whitepaper offers five reasons you should consider implementing environmental sensors in your data center. 
(WHITE PAPER) READ ABSTRACT |

EFT Server to Replace USB for SCADA; EFT Server Enterprise Helps to Reduce Risks through Multi-Zone Architecture by GlobalScape

December 31, 2012 - (Free Research)
This whitepaper explains that USB drives have been used to transport viruses and malware, both on purpose and accidentally. 
(WHITE PAPER) READ ABSTRACT |

Common mortgage records challenges you can't afford to ignore by Iron Mountain

March 14, 2012 - (Free Research)
In today's unstable mortgage environment, the management of your loan documents, both paper and digital, has never proved more paramount. This brief paper outlines five common challenges associated with mortgage filing and offers up a five-step mortgage records management plan to help you save money and increase efficiency. 
(WHITE PAPER) READ ABSTRACT |

Network Evolution February 2013 by SearchNetworking.com

February 01, 2013 - (Free Research)
This month's cover story, "BYOD Challenges That Lurk Beyond Network Security", discusses five specific networking challenges associated with BYOD and examines the steps organizations have taken in an attempt to handle these issues. 
(EZINE) READ ABSTRACT |

Top Five Strategies for Getting an Email Archiving Project off the Ground by Symantec Corporation

January 15, 2008 - (Free Research)
Proactive archiving reduces business risks, lower costs and increases efficiency. This quide has five strategies recommended by Symantec for building the case for an archive and rationalizing your requirements of an email archiving system. 
(DATA SHEET) READ ABSTRACT |

Optimizing File Services with Deduplication and Virtualization by F5 Networks

August 10, 2010 - (Free Research)
This ESG analyst report discusses the technology companies leading the way in providing solutions that provide elasticity and efficiency in the storage infrastructure and remove many of the management headaches we’ve come to know, helping users start down the path towards virtual IT. 
(ANALYST REPORT) READ ABSTRACT |

Presentation Transcript: Getting There From Here: Delivering Unified Communications to Your Organization by IBM

September 17, 2009 - (Free Research)
This presentation explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Buyer's Checklist: Storage for Big Data Applications by SearchStorage.com

August 26, 2013 - (Free Research)
This buyer's checklist describes the key capabilities and features a storage system will need to handle big data analytics. The goal is, of course, for the four Vs to add up to a fifth: value. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Communication and collaboration in 2020: Inside UC’s faster future by Sprint

May 21, 2012 - (Free Research)
Uncover what unified communications and collaboration (UCC) are bound to look like by the year 2020 and learn what advances will truly reform your workplace’s UCC capabilities. 
(EGUIDE) READ ABSTRACT |

Backup and Recovery for Microsoft Exchange Server - Data Domain Deduplication Storage Best Practices Guide by EMC Backup and Recovery Solutions

May 08, 2009 - (Free Research)
In many companies, Microsoft Exchange is now commonly viewed as a mission-critical application. Protecting Exchange information is critical and backup is still the primary method used. This paper focuses on the traditional backup and recovery practices for Microsoft Exchange Server along with solutions from Data Domain. 
(WHITE PAPER) READ ABSTRACT |

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