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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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IBM Enterprise Content Management and System Storage Solutions: Working Together by IBM

October 2008 - (Free Research)
This IBM Redbooks publication will provide the necessary information to IBMers, business partners, and customers on how to implement FileNet ECM with IBM Storage Solutions. 
(WHITE PAPER) READ ABSTRACT |

Case Management: Transformational Process Management in Government by IBM

March 2008 - (Free Research)
IBM FileNet Business Process Framework is a framework that gives governments the ability to rapidly build a case management system. 
(WHITE PAPER)

IBM Active Content: Linking ECM and BPM to Enable the Adaptive Enterprise by IBM Software Group

February 2008 - (Free Research)
An Active Content-based ECM solution adds significant value to ECM and is unique among ECM solution providers. 
(WHITE PAPER) READ ABSTRACT |

Configuration Assessment: Choosing the Right Solution by Tripwire, Inc.

July 2008 - (Free Research)
Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits. 
(WHITE PAPER) READ ABSTRACT |

Rightsizing Oracle Upgrade to EBS R12 with a Pre-Assessment Program by HCL Technologies Ltd.

June 2008 - (Free Research)
HCL offers pre-assessment services to its customers through its Pre - Assessment Methodology called AssessPRO™ which advices the customer on the benefits to switch over to latest versions of Oracle EBS R12. 
(WHITE PAPER) READ ABSTRACT |

Workforce and Customer Experience Assessment by IBM

March 2014 - (Free Research)
Access the following resource to take the social business assessment to find out just how "social" you really are. Also uncover how the social business can ultimately create a smarter workforce and exceptional customer experience. 
(ASSESSMENT TOOL) READ ABSTRACT |

How Should an Enterprise Move towards Unified Communications? by Avaya Inc.

June 2008 - (Free Research)
Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down. 
(WHITE PAPER) READ ABSTRACT |

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation

February 2008 - (Free Research)
The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success. 
(WEBCAST) READ ABSTRACT |

Requirements Management Self-Assessment by IBM

September 2013 - (Free Research)
Is your requirements management strategy up to par with that of leading companies? Access this requirements management self-assessment tool to find out. You'll get a report detailing where your company stands in relation to industry best practices, and advice on how you can improve your processes. 
(ASSESSMENT TOOL) READ ABSTRACT |

Becoming Value-driven: Focusing on What Matters Most by IBM

August 2008 - (Free Research)
This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs. 
(WHITE PAPER) READ ABSTRACT |

Lumension Endpoint Management and Security Suite by Lumension

September 2010 - (Free Research)
A new wave of vulnerabilities is threatening our endpoints and browsers at a much greater rate than operating systems and servers, which is why the SANS Institute has ranked “patching client-side software” as the number one security priority. 
(TRIAL SOFTWARE)

IDC Marketscape: Worldwide Client Virtualization Software 2013 Vendor Assessment by Citrix

March 2014 - (Free Research)
This IDC study provides a quantitative and qualitative assessment of the capabilities and business strategies of many client virtualization software vendors. 
(WHITE PAPER) READ ABSTRACT |

IDC MarketScape Excerpt: Worldwide Client Virtualization Software 2013 Vendor Assessment by Citrix

May 2014 - (Free Research)
This IDC study provides a quantitative and qualitative assessment of the capabilities and business strategies of many client virtualization software vendors. 
(WHITE PAPER) READ ABSTRACT |

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight

June 2008 - (Free Research)
For every area of your datacenter, Sun Professional Services has created a tailored assessment service. 
(WHITE PAPER) READ ABSTRACT |

Dell Application Compatibility Reporting Assessment by Dell, Inc. and Microsoft

December 2009 - (Free Research)
Dell Application Compatibility Reporting Assessment provides a detailed compatibility analysis of your application portfolio. ACR includes extensive testing and investigation of each application to determine installation and functional compatibility with Microsoft® Windows® 7 and will accommodate either MSI or unpackaged applications. 
(DATA SHEET) READ ABSTRACT |

Gamania Group tightens security to strengthen game development capability by Hewlett-Packard Company

October 2012 - (Free Research)
Inside this white paper, read up on a gaming software company that was looking to expand in the market, but first turned to automated security management tools to ensure compliance and customer trust before moving forward. 
(WHITE PAPER) READ ABSTRACT |

Boosting Customer Loyalty and Bottom Line Results - Putting Customer Experience First in Your Contact Centre by Genesys

May 2014 - (Free Research)
Customer experience management (CEM) is coming to the forefront as one of the best ways to differentiate your organization. This white paper explores key elements of the customer experience (CX) and how to achieve better CEM while improving operational effectiveness and driving down costs. 
(WHITE PAPER) READ ABSTRACT |

Improve Business Performance and Customer Loyalty in 5 Steps by Infor

September 2008 - (Free Research)
Maintaining strong business performance and customer loyalty require continual vigilance and assessment and performance tools. Read this paper to learn five steps to improve business performance and increase customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Wealth Management Firms Choose CRM to Improve Productivity and Client Service by Microsoft

August 2009 - (Free Research)
To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM. 
(WHITE PAPER) READ ABSTRACT |

Choosing the Right Security Solution: Moving Beyond SSL to Establish Trust by VeriSign Australia

August 2010 - (Free Research)
This paper explores new developments in website security that online businesses should be implementing to build confidence in their sites, protect valuable brands and safeguard customers’ sensitive information, not to mention improving their bottom line. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Report Management: A Market Assessment by IBM

September 2008 - (Free Research)
This white paper from AIIM International is based on findings from a recent survey conducted by AIIM on enterprise report management (ERM). 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Best Practices for Developing Secure Applications by IBM

November 2010 - (Free Research)
This expert e-guide brought to you by SearchSecurity.com, explains the importance of integrating application security throughout the entire software development lifecycle and provides 4 tips that must be kept in mind on the application security forefront. Read on to uncover these tips and review an assessment of Web application security. 
(EGUIDE) READ ABSTRACT |

Accelerate Time to Value: HP Applications Rationalization Assessment by Hewlett-Packard Company

June 2013 - (Free Research)
If you have an aging application portfolio, it's probably hindering your ability to address growing market and customer demands. Access this resource to get help identifying opportunities for application modernization, and learn how to define a road map to successful application transformation. 
(WHITE PAPER) READ ABSTRACT |

4 Key Steps to Automate IT Security Compliance: A Unified Approach for IT, Audit and Operation Teams by Qualys, Inc.

March 2009 - (Free Research)
This paper discusses the challenges faced by organizations of all sizes - across all industries - and presents a security as a service (SaaS) approach to simplify and automate the convergence of security and compliance to define policies, ongoing assessments, mitigate risks and eliminate threats, and monitor compliance. 
(WHITE PAPER) READ ABSTRACT |

The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight

January 2010 - (Free Research)
Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment. 
(WHITE PAPER) READ ABSTRACT |

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