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Measuring, Monitoring and Improving Customer Experience by OpenText

September 11, 2013 - (Free Research)
This E-Guide focuses on how companies can address CEM challenges and take steps to improve the overall customer experience. 
(EGUIDE) READ ABSTRACT |

AmBank's Journey to Greater Insights with IBM PureData System for Analytics by IBM

November 25, 2013 - (Free Research)
Listen to this webcast case study to learn how AmBank was able to better monitor customer transactions and improve insights via data integration and analytics. 
(WEBCAST) READ ABSTRACT |

Five Myths of Infrastructure Monitoring by Hewlett-Packard Company

August 2008 - (Free Research)
This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Maximizing Application Performance with Oracle Enterprise Manager by Oracle Corporation

March 2011 - (Free Research)
This paper provides an essential overview of the leading tools to maximize application performance and improve your business. 
(WHITE PAPER) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications. 
(SOFTWARE PRODUCT)

ROC Maestro for Open Systems by ROC Software

ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments. 
(SOFTWARE PRODUCT)

Computer Weekly 2 August 2011: We examine the calls for radical reform in the relationship between Whitehall and its IT suppliers by ComputerWeekly.com

August 2011 - (Free Research)
With the release of a scathing report on government IT, we examine calls for radical reform in the relationship between Whitehall and its IT suppliers. Also this week, the first part of our Buyer’s Guide to Big Data, and a case study on how Carphone Warehouse improved customer satisfaction by 38% using business process management (BPM) software. 
(EZINE) READ ABSTRACT |

Automating Customer Contact Centers to Gain Agility and Analytic Insights by Genesys

June 2014 - (Free Research)
This informative white paper explores the components, advantages, and use cases for a virtual contact center. It also includes a checklist of 9 must-have virtual contact center features, so you know what to look for when evaluating a technology. 
(WHITE PAPER) READ ABSTRACT |

Lending Tools Streamlines Over 1,100 File Transfer Tasks with MOVEit by Ipswitch File Transfer

June 2013 - (Free Research)
This case study details the solution LendingTools.com put in place that provided the file management and automation they need to manage, automate, secure, and monitor large volumes of data for their customers. View now to learn more! 
(CASE STUDY) READ ABSTRACT |

Accellion vs Box: 5 Key Reasons Enterprises Select Accellion by Accellion, Inc.

April 2014 - (Free Research)
Read this whitepaper to learn how Accellion's private cloud answers the need for a mobile, scalable, flexible file sharing solution that extends and reinforces enterprise security policies and controls. 
(WHITE PAPER) READ ABSTRACT |

Information security breaches survey 2012 by ComputerWeekly.com

April 2012 - (Free Research)
Rising security breaches cost UK billions over the last 12 months as cyber attacks reached record levels, according to the 2012 Information Security Breaches survey. 
(IT BRIEFING) READ ABSTRACT |

Rehosting Mainframe Workloads by Clerity

March 2010 - (Free Research)
Read this white paper to learn about Clerity’s unique approach to leveraging existing skill sets, application code, and administrative tools, benefiting the bottom line today and better preparing the enterprise to sustain competitive advantage in the future. 
(WHITE PAPER) READ ABSTRACT |

Treasure Data Service: The first cloud service for the entire data pipeline by Treasure Data (E-mail this company)

January 2014 - (Free Research)
This brief resource introduces the first cloud service for the entire data pipeline. Inside, learn how this strategy can help you acquire, store, and analyze customer information and big data. 
(WHITE PAPER) READ ABSTRACT |

Introducing File Area Networks First Edition Your First Look at FAN Technology by Brocade

March 2008 - (Free Research)
This book contains information about File Area Networks (FANs) in general, and specific information about FANs built with Brocade products and is also designed to be useful as a desktop reference for FAN administrators. 
(WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

File Security for Linux/BSD/Solaris: Antivirus Protection for your servers by ESET

March 2011 - (Free Research)
ESET File Security provides Linux, BSD and Solaris file servers with on-demand and on-access protection from known and emerging viruses, worms, trojans, spyware, rootkits and other Internet threats. 
(DATA SHEET) READ ABSTRACT |

Top 4 marketing skills for optimum success by IBM

April 2014 - (Free Research)
The right people, strategy, and processes are critical for a top-notch customer-driven marketing strategy -- but so is the right technology. If you're considering new tools to increase your marketing prowess, turn to this guide to implementing technology that will help improve your marketing outcomes. 
(WHITE PAPER) READ ABSTRACT |

E-LOAN Improves Sales Performance with Speech Analytics by UTOPY, Inc.

October 2009 - (Free Research)
In this case study you will learn how the company E-LOAN turned to speech analytics to determine the effectiveness of its sales process. You'll also learn how E-LOAN used speech analytics to refine their sales process to increase sales performance and increase revenue. 
(CASE STUDY) READ ABSTRACT |

Meeting the True Intent of File Integrity Monitoring by Tripwire, Inc.

October 2010 - (Free Research)
In this paper, we give an overview of FIM, an explanation of how FIM provides data protection and improves security, and what capabilities FIM must offer to effectively provide that data protection and security. 
(WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Core IMPACT Essential by Core Security Technologies

January 2009 - (Free Research)
How do you keep up with remediation efforts and strengthen your defenses against round-the-clock threats while still having time to do your day job? CORE IMPACT Essential can help. 
(PRODUCT DEMO) READ ABSTRACT |

To Get Promoted in Customer Support, Do These Five Things by Parature, Inc.

March 2008 - (Free Research)
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. 
(WHITE PAPER) READ ABSTRACT |

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