WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Navy Federal Credit Union becomes trusted advisor with Infor by Infor December 31, 2012 - (Free Research) Providing your customers with accurate, timely, pertinent information is the cornerstone of success for any client-based business. Check out this brief case study to lean how Navy Federal Credit Union implemented a cross-servicing platform to monitor customer interactions and provide more relevant services and information to their clients.  (CASE STUDY) READ ABSTRACT |

Five Myths of Infrastructure Monitoring by Hewlett-Packard Company August 2008 - (Free Research) This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

Maximizing Application Performance with Oracle Enterprise Manager by Oracle Corporation March 2011 - (Free Research) This paper provides an essential overview of the leading tools to maximize application performance and improve your business.  (WHITE PAPER) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc. January 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT)

ROC Maestro for Open Systems by ROC Software ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.  (SOFTWARE PRODUCT)

Computer Weekly 2 August 2011: We examine the calls for radical reform in the relationship between Whitehall and its IT suppliers by ComputerWeekly.com August 2011 - (Free Research) With the release of a scathing report on government IT, we examine calls for radical reform in the relationship between Whitehall and its IT suppliers. Also this week, the first part of our Buyer’s Guide to Big Data, and a case study on how Carphone Warehouse improved customer satisfaction by 38% using business process management (BPM) software.  (EZINE) READ ABSTRACT |

Information security breaches survey 2012 by ComputerWeekly.com April 2012 - (Free Research) Rising security breaches cost UK billions over the last 12 months as cyber attacks reached record levels, according to the 2012 Information Security Breaches survey.  (IT BRIEFING) READ ABSTRACT |

Rehosting Mainframe Workloads by Clerity March 2010 - (Free Research) Read this white paper to learn about Clerity’s unique approach to leveraging existing skill sets, application code, and administrative tools, benefiting the bottom line today and better preparing the enterprise to sustain competitive advantage in the future.  (WHITE PAPER) READ ABSTRACT |

Introducing File Area Networks First Edition Your First Look at FAN Technology by Brocade March 2008 - (Free Research) This book contains information about File Area Networks (FANs) in general, and specific information about FANs built with Brocade products and is also designed to be useful as a desktop reference for FAN administrators.  (WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

File Security for Linux/BSD/Solaris: Antivirus Protection for your servers by ESET March 2011 - (Free Research) ESET File Security provides Linux, BSD and Solaris file servers with on-demand and on-access protection from known and emerging viruses, worms, trojans, spyware, rootkits and other Internet threats.  (DATA SHEET) READ ABSTRACT |

E-LOAN Improves Sales Performance with Speech Analytics by UTOPY, Inc. October 2009 - (Free Research) In this case study you will learn how the company E-LOAN turned to speech analytics to determine the effectiveness of its sales process. You'll also learn how E-LOAN used speech analytics to refine their sales process to increase sales performance and increase revenue.  (CASE STUDY) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Core IMPACT Essential by Core Security Technologies January 2009 - (Free Research) How do you keep up with remediation efforts and strengthen your defenses against round-the-clock threats while still having time to do your day job? CORE IMPACT Essential can help.  (PRODUCT DEMO) READ ABSTRACT |

To Get Promoted in Customer Support, Do These Five Things by Parature, Inc. March 2008 - (Free Research) Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.  (WHITE PAPER) READ ABSTRACT |

Meeting the True Intent of File Integrity Monitoring by Tripwire, Inc. October 2010 - (Free Research) In this paper, we give an overview of FIM, an explanation of how FIM provides data protection and improves security, and what capabilities FIM must offer to effectively provide that data protection and security.  (WHITE PAPER) READ ABSTRACT |

Acumin Contract Rate Index August 2012 by ComputerWeekly.com September 2012 - (Free Research) Check out the daily contract rates for IT security professionals in this research from Acumin and Computer Weekly.  (ESSENTIAL GUIDE) READ ABSTRACT |

SAP® Knowledge Acceleration: For Effective Business Planning and Consolidation by SAP America, Inc. September 2010 - (Free Research) Read this paper to learn how SAP® Knowledge Acceleration software for business planning and consolidation will help your organization acquire insight and reporting skills it needs to execute today and tomorrow. Read on to learn all the business benefits this SAP software will provide for your organization.  (WHITE PAPER) READ ABSTRACT |

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com September 2011 - (Free Research) Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.  (IT BRIEFING) READ ABSTRACT |

Lumension® Device Control for Microsoft® System Center by Lumension January 2010 - (Free Research) Read how through centrally managing, deploying, enforcing and monitoring device/port access, and more, Microsoft SCCM customers can significantly reduce implementation costs and quickly enhance their security policy enforcement.  (DATA SHEET)

Heterogeneous Data Replication: Cost-Effective Information Leverage by Sybase, an SAP company June 2010 - (Free Research) Data is the lifeblood of organizations but few organizations take an asset-based, comprehensive approach to it. It drives too much cost because of redundant proliferation, poor synchronization across applications and lack of comprehensive availability policies. Read this paper to learn how effective data integration strategies can help.  (WHITE PAPER) READ ABSTRACT |

Ajax at Adobe with Dreamweaver CS4, Adobe AIR and More by Adobe Systems, Inc. February 2009 - (Free Research) Hear Kevin Hoyt, platform evangelist at Adobe, discuss building Ajax apps using the latest version of Dreamweaver CS4 and extending apps outside the browswer with Adobe AIR.  (VIDEO) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.