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Benchmarking in the contact center: Tips for managing what you measure by Avaya

December 31, 2010 - (Free Research)
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. 
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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
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Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
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CyberFusion Integration Suite (CFI) by Proginet Corporation

CyberFusion Integration Suite (CFI), from Proginet, is the world's most advanced managed file transfer solution. CFI helps organizations overcome the fundamental challenges they face every day as they strive to secure, control, and integrate the data that drives their business. 
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
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SIEM Optimization: Ensuring Compliance and Security by LogRhythm, Inc.

September 2013 - (Free Research)
Learn about a security information and event management (SIEM) system that combines log management, file integrity monitoring, host activity monitoring, and next-gen SIEM capabilities to help you optimize performance, ensure compliance, and boost security within your organization. 
(WEBCAST) READ ABSTRACT |

Addressing Data Security In The Cloud And Low Cost Large File Transfer by SearchSecurity.com

October 2013 - (Free Research)
The location of cloud storage can play a huge part in cost as well as security. Delivering large files from non-scrutinized locations can compromise sensitive data in more ways than not. 
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Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
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File Security: Audit and Protect Critical Files by Imperva

August 2010 - (Free Research)
Read this paper to learn how Imperva SecureSphere File Security products deliver real-time file monitoring, auditing, security, and user rights management for files stored on file servers and network attached storage (NAS) devices. 
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ActivEcho Trial Download by Acronis

October 2013 - (Free Research)
activEcho is an enterprise file sharing and syncing solution that balances the end user’s need for simplicity and effectiveness with the security, manageability and flexibility required by Enterprise IT. Download this free trial to give it a try. 
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Presentation Transcript: Protecting System i Data from FTP, ODBC and Remote Command by PowerTech

October 2009 - (Free Research)
When developing a security strategy, it is critical for businesses to consider their System i platform in order to protect themselves from data breaches. In this presentation transcript, learn how to control network access on System i and protect your organization from data loss. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS

IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit. 
(SOFTWARE PRODUCT)

Understanding and Selecting a File Activity Monitoring Solution by Imperva

May 2011 - (Free Research)
Imagine having a tool to detect an administrator suddenly copying the entire directory containing the latest engineering plans, or a user with rights to a file outside their business unit accessing it for the first time in 3 years. 
(WHITE PAPER) READ ABSTRACT |

Are Your File Transfer Methods Compliant? by OpenText

October 2013 - (Free Research)
This paper will help outline some of the compliance regulations in place, how file transfer may be interpreted as part of these rules, and how a managed file transfer (MFT) solution can provide a secure environment for file transfer activity. 
(WHITE PAPER) READ ABSTRACT |

Integrating Information Labeling and Microsoft Active Directory Rights Management Services (AD RMS) by TITUS

November 2010 - (Free Research)
This white paper examines the challenges of content protection and user acceptance of content protection technology. It provides an overview of Microsoft's Active Directory Rights Management Services (AD RMS) and its integration with Titus' Document Classification and Message Classification product suites. 
(WHITE PAPER) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation

March 2008 - (Free Research)
Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them. 
(CASE STUDY) READ ABSTRACT |

Disaster Recovery with the HP StorageWorks Enterprise File Services Clustered Gateway Linux Version and HP StorageWorks XP Continuous Access by Hewlett-Packard Company

December 2007 - (Free Research)
This white paper reviews proof points and best practices for file sharing disaster recovery. 
(WHITE PAPER) READ ABSTRACT |

Protecting Sensitive Data and Resources Throughout the Organization by CA (India) Technologies Pvt. Ltd

March 2009 - (Free Research)
CA Data & Resource Protection is a family of solutions that provides a proactive approach to securing sensitive information and critical systems without impacting normal business and IT activities. Read this white paper to learn more! 
(WHITE PAPER) READ ABSTRACT |

Archive Attender™ for Exchange - Affordable Email Archiving by Sherpa Software

Archive Attender is a solution designed to move or copy messages from mailboxes, PST files and public folders. Administrators search indexed archives and view reports for storage and compliance. No SQL database or proprietary hardware required. Offers flexible archiving architecture. Free Trial available. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Building Relationship Capital: Client Relationship Management for the Capital Markets by Pivotal CRM, a CDC Software solution

January 2011 - (Free Research)
Current market trends in investment banking research demand a rapid, sophisticated response, not just in terms of corporate strategy, but in the technologies to support these strategic moves. Learn how CRM technology helps capital-markets firms streamline investment-banking activities, increase brokerage trade volume and meet compliance challenges. 
(WHITE PAPER) READ ABSTRACT |

iPad in Business: iOS Deployment by Apple Inc. (E-mail this company)

April 2013 - (Free Research)
In this two-part online seminar, you'll learn about deploying iPhone and iPad in business environments. Learn different approaches to deployment, configuration and management options, device management solutions and app deployment. 
(WEBCAST) READ ABSTRACT |

Backup and Recovery for Microsoft Exchange Server - Data Domain Deduplication Storage Best Practices Guide by EMC Backup and Recovery Solutions

May 2009 - (Free Research)
In many companies, Microsoft Exchange is now commonly viewed as a mission-critical application. Protecting Exchange information is critical and backup is still the primary method used. This paper focuses on the traditional backup and recovery practices for Microsoft Exchange Server along with solutions from Data Domain. 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

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