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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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The Best of Both Worlds: Sharing Mac Files on Windows Servers by GroupLogic

October 27, 2009 - (Free Research)
This whitepaper discusses the issues involved in sharing files between Macs and Windows servers and compares the options for successful integration. It is intended for systems administrators, technical evaluators and decision-makers who are considering upgrading or purchasing a Mac/Windows integration solution. 
(WHITE PAPER) READ ABSTRACT |

The Forrester Wave™: File Sync And Share Platforms by EMC Corporation

July 31, 2013 - (Free Research)
This report and accompanying spreadsheet detail the findings about how well each file sync and share vendor scores based on Forrester's criteria and where they stand in relation to each other. Read on to discover more! 
(WHITE PAPER) READ ABSTRACT |

Sync for CommVault Edge™ by CommVault Systems, Inc.

July 29, 2013 - (Free Research)
Watch this concise webcast to find out how one vendor's sync software can help you. 
(WEBCAST) READ ABSTRACT |

MobilEcho Trial Download by Acronis

October 16, 2013 - (Free Research)
This software demo will help you find out if Acronis mobileEcho is right for your mobile needs. 
(PRODUCT DEMO) READ ABSTRACT |

CommVault Edge™ Mobile App Demo: Sharing on the Go by CommVault Systems, Inc.

July 29, 2013 - (Free Research)
Check out this brief webcast to find out how this mobile app can help you take your work anywhere. 
(WEBCAST) READ ABSTRACT |

You’re Not As Backed Up As You Think by EMC Corporation

December 11, 2009 - (Free Research)
Learn how to overcome the challenges of traditional data backup for your small to mid-size organization and discover the benefits of implementing a Software-As-A-Service (SaaS) backup solution. 
(WHITE PAPER) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Case Study: Fluid Data Technology earns Top Honor with the Alvarado ISD by Dell Compellent

May 06, 2011 - (Free Research)
The Alvarado Independent School District is very proud of their high-tech infrastructure. However, archiving all of the students' valuable content demanded an enterprise storage solution. Read this Case Study to see how Alvarado solved their problem. 
(CASE STUDY) READ ABSTRACT |

Webroot Enterprise Spy Audit by Webroot

October 16, 2006 - (Free Research)
Spyware is a dynamic threat that requires a dedicated solution to defeat it. This free IT download performs a spyware audit throughout your system to provide a clear view of the system's status, helping you manage the threat of harmful intruders. 
(TRIAL SOFTWARE) READ ABSTRACT |

Three Keys to Better Data-driven Decisions: What You Should Know… Right Now by SAP America, Inc.

October 31, 2011 - (Free Research)
Small and midsized businesses often base their business decisions on inconsistent, flawed information that takes an inordinate amount of time and effort to access. Read this white paper to discover centralized analysis and reporting tools that can provide the necessary visibility to improve decision-making. 
(WHITE PAPER) READ ABSTRACT |

How can I Overcome the Security Challenges of Today’s Virtualized Infrastructures? by CA Technologies.

September 01, 2010 - (Free Research)
Read this solution brief to learn how to improve control over systems, applications and information to reduce risk in both physical and virtual server environments. 
(WHITE PAPER) READ ABSTRACT |

DataShare by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution. 
(HARDWARE PRODUCT)

SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage. 
(HARDWARE PRODUCT)

Information Security Roles and Responsibilities Made Easy by Information Shield, Inc.

Reducing the total cost of information security services by properly documented roles and responsibilities. 
(SOFTWARE PRODUCT)

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric

January 2004 - (Free Research)
This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements. 
(WHITE PAPER) READ ABSTRACT |

Achieving Profitable Growth through Exceptional Customer Experience by CA Technologies.

November 2008 - (Free Research)
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. 
(WHITE PAPER) READ ABSTRACT |

Business Analytics Buying Criteria: The Three Maxims by IBM

August 2012 - (Free Research)
When evaluating business analytics systems, IT leaders must consider the performance and scalability requirements of the underlying infrastructure. This paper examines the types of business analytics software available, highlights the analytical workload demands, and buying criteria to consider for various types of business analytics software. 
(WHITE PAPER) READ ABSTRACT |

Cisco PIX 501 Security Appliance by Cisco Systems, Inc.

The Cisco® PIX® 501 Security Appliance delivers enterprise-class security for small office and teleworker environments, in a reliable, easy-to-deploy purpose-built appliance. 
(HARDWARE PRODUCT)

Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata

April 2011 - (Free Research)
This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment. 
(CASE STUDY) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

About T-Mobile USA by Jive Software

June 2013 - (Free Research)
Find out in this case study how a social business platform enabled T-mobile to consolidate and centralize information about products, services, pricing, policies and troubleshooting, enabling sales reps to better utilize their time. 
(CASE STUDY) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect

December 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

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