File Help Desk International White Papers, File Help Desk International Software, File Help Desk International Research, Hardware and Services

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.

(WHITE PAPER)

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Compliance/Audits by Sage Software

May 2012 - (Free Research)

In this expert resource, find answers to six of your most pressing compliance and audit questions concerning fixed assets, financial reporting standards, tax filing, and more.

(EBRIEF)

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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.

June 2009 - (Free Research)

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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DataShare by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

(HARDWARE PRODUCT)

The global state of the PMO: The IT perspective by ComputerWeekly.com

May 2011 - (Free Research)

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.

(IT BRIEFING)

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Real World Desktop Virtualization - Why Processors Matter by Dell, Inc. and Intel

April 2011 - (Free Research)

Finding a server/processor platform that fully supports virtual desktop environments is key to success. Dell and Intel provide such a platform with servers, processors, and storage that are designed to run virtual environments.

(WHITE PAPER)

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Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.

January 2012 - (Free Research)

Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

(WHITE PAPER)

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One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 2011 - (Free Research)

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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The Global State of the PMO 2012 by ComputerWeekly.com

May 2012 - (Free Research)

This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.

(IT BRIEFING)

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The global state of the project management office by ComputerWeekly.com

May 2011 - (Free Research)

This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.

(IT BRIEFING)

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Why Consider Serena For Orchestrating IT Service Management: 3 Reasons To Evaluate Serena When Replacing Or Extending Existing Service Desk Solutions by SERENA Software, Inc.

June 2011 - (Free Research)

Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.

(WHITE PAPER)

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Preparing an RFI for Virtualization and the PCI Data Security Standard by HyTrust

March 2011 - (Free Research)

This paper discusses how protecting cardholder data is a critical and mandatory requirement for all organizations that process, store or transmit information on credit or debit cards and the requirements and guidelines for securing cardholder data are specified in the Payment Card Industry (PCI) Data Security Standard (DSS).

(WHITE PAPER)

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Windows 7 and AppLocker by Global Knowledge

January 2010 - (Free Research)

Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™ by PistolStar, Inc.

August 2009 - (Free Research)

PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

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Strategies to Cut Costs and Improve Performance by IBM

February 2011 - (Free Research)

By adopting commercial best practices, the federal government can achieve sustainable cost savings and reach high levels of operational efficiency. Read this paper to learn about the IBM 7-point strategy and unmatched portfolio of offerings that can help federal agencies stabilize a fiscal imbalance.

(WHITE PAPER)

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MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft

September 2008 - (Free Research)

Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent.

(CASE STUDY)

Information Governance Online Symposium -- The GARP® Principles: Achieving Better Information Governance by SearchCompliance.com

November 2011 - (Free Research)

In this two part course, Deputy Executive Director for ARMA International, Diane K. Carlisle, reveals how Generally Accepted Recordkeeping Principles (GARP®) is designed to assist organizations in implementing records systems and policies to keep you out of the headlines for the wrong reasons.

(VIRTUAL SEMINAR)

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Fairfax Water: Gaining Deeper Insight into Service Quality and Costs to Deliver Superior IT Support by SAP America, Inc.

September 2011 - (Free Research)

Read this paper to discover the solution that Fairfax Water implemented to eliminate manual tracking and handling of IT service requests and gain deeper insight into service quality, costs, and other metrics within its SAP environment.

(WHITE PAPER)

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Magic Quadrant for International Retail Core Banking by SAP America, Inc.

September 2010 - (Free Research)

This Gartner Magic Quadrant evaluates vendors in the international retail core banking market.

(WHITE PAPER)

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Password Management Survey by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research)

This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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IT Benefits of an Integrated Solution by Centennial-Software

July 2008 - (Free Research)

View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms.

(WEBCAST)

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CCNA-Level Troubleshooting by Global Knowledge

November 2010 - (Free Research)

This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting.

(WHITE PAPER)

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Bit9 Parity for Servers: International Communications Company Locks Down Domain controllers by Bit9, Inc.

May 2012 - (Free Research)

Domain controllers have become an increasingly popular target for malicious hackers for its access to an organization’s sensitive and intellectual property. This case study uncovers how one international communications firm was able to protect 225 of its domain controllers using Bit9 Parity for Servers and the key benefits they gained.

(CASE STUDY)

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Windows Storage Server: Top Features for 2012 by Dell and Microsoft

April 2012 - (Free Research)

You can dramatically simplify your data management tasks and reduce infrastructure complexity with Windows Storage Server. Its latest release, Windows Storage Server2008 R2, can help SMB administrators reduce costs and manage their data and files more eﬀectively through advanced features and united block and file storage. Read now to learn more.

(WHITE PAPER)

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