Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Text Analytics: Two Worlds Collide by SAS Institute Inc. July 29, 2010 - (Free Research) We're all suffering from information overload. We can’t consume the volume of information that we receive every day, so if we think it might be valuable, we try to file it in a safe place for use at some time in the future. Read this white paper to learn more about the latest mashup for business analysts, Text Analytics.  (WHITE PAPER) READ ABSTRACT |

Web Threats: Challenges and Solutions by Trend Micro, Inc. January 12, 2009 - (Free Research) Read this white paper to better understand Web threats and their impacts, as well as why conventional methods fail to protect against these threats and the characteristics of a new approach required to ensure security, regulatory compliance, and business continuity.  (WHITE PAPER) READ ABSTRACT |

The Art, Act and Science of Knowing by SAS Institute Inc. July 30, 2010 - (Free Research) We are now exiting a historical moment of under managed and only occasionally acted-upon information to an environment requiring much more active, much more intense, much more aggressive information management. You as an executive will be held much more accountable for your data management behaviors. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Mobility is Sweeping Across the Enterprise by SAP America, Inc. March 23, 2011 - (Free Research) Learn about the momentum behind enterprise mobility and about SAP's plans for keeping up.  (WHITE PAPER) READ ABSTRACT |

Business Wire hosts award-winning events for client education with GoToWebinar by Citrix Online June 24, 2009 - (Free Research) Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more.  (CASE STUDY) READ ABSTRACT |

Managing the Chargeback Life Cycle by SAP America, Inc. July 1967 - (Free Research) The SAP Paybacks and Chargebacks application by Vistex allows manufacturers and distributors to manage the entire chargeback process life cycle, from claim initiation and receipt through adjudication, accrual, settlement, and post settlement adjustment.  (WHITE PAPER) READ ABSTRACT |

Rich Internet Applications: Design, Measurement, and Management Challenges by Keynote Systems February 2008 - (Free Research) This white paper details the evolution of traditional Web pages and applications, discussing the defining attributes of the emerging class of Rich Internet Applications (RIAs).  (WHITE PAPER) READ ABSTRACT |

Enterprises Embrace Rich Media Development with ECDNs by AT&T Corp April 2010 - (Free Research) This AT&T paper shows, ECDN technologies not only reduce WAN bandwidth consumption, they can also reap productivity gains. Read on to find out more.  (WHITE PAPER)

Keeping Up with the Mobile Consumer by SAP America, Inc. September 2011 - (Free Research) Mobile applications and devices have galvanized the retail industry. Read this white paper to learn about the business challenges, opportunities, organizational inhibitors, and technology enablers for retail industry mobility. Find recommendations for keeping the consumer at the center of your mobile strategy.  (WHITE PAPER) READ ABSTRACT |

Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers by SAP America, Inc. July 2011 - (Free Research) Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience.  (CASE STUDY) READ ABSTRACT |

Enabling the Pervasive Wireless Campus for K-12 Schools by Brocade December 2011 - (Free Research) Brocade Mobility enterprise Wireless LAN (WLAN) solutions, featuring support for 802.11n-based wireless networking, can help K-12 districts efficiently contain costs and lay the foundation for future growth.  (WHITE PAPER) READ ABSTRACT |

Best practices for adopting a sustainable, collaborative and dynamic supply chain strategy by Epicor Software Corporation November 2012 - (Free Research) This e-guide reveals key trends and technologies driving the adoption of sustainable, collaborative and dynamic supply chain management strategies and explains why manufacturers are embracing third-party logistics providers (3PLs).  (EGUIDE) READ ABSTRACT |

Simplifying the Scope of the PCI Audit: How Cross-Platform Server Isolation Helps Retailers Achieve Compliance by Apani February 2008 - (Free Research) This paper will describe how Apani EpiForce can solve key aspects of the PCI compliance challenge. Apani® EpiForce® proactively eliminates vulnerabilities within the corporate network by isolating computers and the business-critical data, personal information and intellectual property stored on them into logical security zones.  (ARTICLE) READ ABSTRACT |

Tableau Software Product Tour by Tableau Software February 2009 - (Free Research) Watch a quick product tour to see Tableau's product suite for visual analysis and web based analytics. It's for discovering, visualizing, and publishing data.  (TRIAL SOFTWARE) READ ABSTRACT |

Using Social Media to Deepen Your Customer Relationships by Infor November 2010 - (Free Research) Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers.  (WHITE PAPER) READ ABSTRACT |

Mobile Optimization – It’s Now or Never by AT&T Corp September 2011 - (Free Research) Read this article to discover best practices for creating a a consumer-friendly, mobile shopping experience.  (WHITE PAPER)

The Opportunities and Risks of Multi Tier Supply Chains by SAP America, Inc. August 2010 - (Free Research) Explore new thinking on how to manage the increasing complexity of today's supply chains – and how leading companies are evolving their approach to encompass multitier business networks enabled by electronic data exchange. They are jettisoning traditional EDI for simpler, more affordable automation techniques.  (WHITE PAPER) READ ABSTRACT |

SAP Customer Relationship Management (SAP CRM) Multimedia Presentations by SAP America, Inc. October 2010 - (Free Research) These multimedia presentations will explain the features and benefits of SAP Customer Relationship Management (SAP CRM). Watch the presentations to discover how SAP CRM can enable you to become a customer-centric enterprise and to differentiate you company for competitive advantage.  (RESOURCE CENTER) READ ABSTRACT |

Streamlining Processes of the Solution Provider by SAP America, Inc. August 2009 - (Free Research) Take a look at the concept of a solution-centric business model, where companies provide a combination of products and services designed to meet specific customer needs. Explore best practices that include properly balancing products and services, and aligning activities across sales, service, and marketing.  (WHITE PAPER) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.  (WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. April 2009 - (Free Research) This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework.  (IT BRIEFING) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. April 2009 - (Free Research) In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.  (PODCAST) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.  (ANALYST REPORT) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Agent Desktop Optimization: Agents Can Finally Focus on the Customer whitepaper by SAP America, Inc. October 2012 - (Free Research) In the context of the contact center, being able to provide agents with insights needed to support and engage customers is critical to deliver a positive customer experience. And agent desktop optimization (ADO) initiatives help contact centers accomplish this objective by empowering agents. Continue on for insights.  (WHITE PAPER) READ ABSTRACT |

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