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A Focused Look: How Payroll in a Comprehensive System Saves Time & Money by IQMS November 01, 2012 - (Free Research) Read this case study to discover the benefits Wisconsin Plastics, Inc. (WIS) achieved by implementing a software module for these processes that integrates seamlessly with its existing enterprise resource planning (ERP) software.  (WHITE PAPER) READ ABSTRACT |

Real-time Mobile Apps Boost Workforce Productivity by AT&T Corp October 04, 2011 - (Free Research) This paper shows ways to combine mobile devices with a robust wireless network and complementary Software-as-a-Service (SaaS)-based offerings that will allow you to choose applications that fit your needs, empowering your workers to make efficient use of time in the field.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 15 May 2012: Overhauling banking IT by ComputerWeekly.com May 15, 2012 - (Free Research) This week’s Computer Weekly contains an exclusive interview with JP Morgan COO India Gary-Martin about juggling multiple legacy IT systems while keeping the merchant bank compliant. We also look at how near-field communications technology promises to revolutionise consumer spending and we ask whether 2012 could be the year that APM becomes vital?  (EZINE) READ ABSTRACT |

Shred-It Goes Mobile with CRM-Service by Kony May 07, 2013 - (Free Research) Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how  mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.  (CASE STUDY) READ ABSTRACT |

Why Smart Phones in the Workplace Require Ruggedness by Intermec May 12, 2011 - (Free Research) Now that smart phones are being used by professionals in fields ranging from field service to customer care, evaluating and selecting the optimal device has become more challenging. Read this white paper for an in-depth look at which smart phone features make work easier and why ruggedness is a requirement.  (WHITE PAPER) READ ABSTRACT |

Leveling the Playing Field: How Companies Use Data for Competitive Advantage by SAP America, Inc. March 22, 2011 - (Free Research) How are companies using information to beat their rivals and create a more level playing field? This report from the Economist Intelligence Unit examines how their practices are evolving and offers examples of data use at some highly successful companies.  (WHITE PAPER) READ ABSTRACT |

Taking On-Demand CRM Integration to the Next Level by Oracle Corporation September 2007 - (Free Research) This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.  (WHITE PAPER) READ ABSTRACT |

Tales from the Field: Business Drivers and Checklist for Successful SharePoint Governance by AvePoint, Inc. October 2011 - (Free Research) Watch this webcast to learn the three P's and business requirements for driving governance focusing on the challenges Microsoft and AvePoint customers face.  (WEBCAST) READ ABSTRACT |

Leveling the Playing Field: How Companies Use Data for Competitive Advantage by SAP America, Inc. August 2011 - (Free Research) This report from the Economist Intelligence Unit examines how their practices are evolving and offers examples of data use at some highly successful companies.  (WHITE PAPER) READ ABSTRACT |

The Quest for a Cloud Integration Strategy by Dell Boomi October 2012 - (Free Research) Although Software as a Service (SaaS) has enabled businesses of all sizes to leverage enterprise-grade applications with affordable pricing, it has also introduced significant integration challenges. Read this paper to learn why a SaaS integration strategy is crucial for success, 8 elements to look for when evaluating a strategy, and more.  (WHITE PAPER) READ ABSTRACT |

Expert Integrated Systems: Can you put expertise in a box? by IBM March 2013 - (Free Research) Can you package expertise? More and more IT executives are adopting a new approach that makes it easier, faster and less expensive to deploy infrastructure and applications by integrating hardware, software and field-tested "patterns of expertise" in the form of expert integrated systems. Find out more.  (PODCAST) READ ABSTRACT |

Realizing Rapid ROI Through Mobility by BlackBerry February 2010 - (Free Research) Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more!  (WHITE PAPER) READ ABSTRACT |

Open Sesame: Why Open Source BI, Data Integration, and Data Warehousing Solutions are Gaining in Acceptance - by Dr Claudia Imhoff by Talend June 2009 - (Free Research) This paper examines the challenges faced by organizations today regarding their BI, data integration, and data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies. Read on to learn more about open source BI, data integration, and data warehousing solutions.  (WHITE PAPER) READ ABSTRACT |

9 Common Mistakes to Avoid When Selecting and Deploying a mobile Solution by ClickSoftware December 2012 - (Free Research) This resource outlines nine common mistakes that are often made when deploying and managing a mobile initiative. Inside, find key recommendations that will help you sidestep these concerns and realize mobile success.  (WHITE PAPER) READ ABSTRACT |

Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company April 2009 - (Free Research) In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform.  (WHITE PAPER) READ ABSTRACT |

Rheem Mobilizes Field Service by Kony May 2013 - (Free Research) This brief case study illustrates how Rheem Australia, a water heater technology and manufacturing company, selected a third-party mobile technology to replace their outdated radio network and deliver a mobile strategy to enable field technicians to process SAP transactions from mobile devices anywhere, at any time.  (CASE STUDY) READ ABSTRACT |

Mobilizing Field Forces on Smartphones by BlackBerry August 2009 - (Free Research) This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices.  (WHITE PAPER) READ ABSTRACT |

Multiple Country Implementation — Influencing Factors and Approaches by ComputerWeekly.com August 2012 - (Free Research) This report from Cognizant explains the key factors which influence a multi-country solution development and implementation, along with the industry best practices and their key features.  (ESSENTIAL GUIDE) READ ABSTRACT |

Empower Your Technicians, Lower Your Costs by Kony December 2012 - (Free Research) Your service teams are always on the go - that means they need to access customer information quickly and easily, from anywhere and at any time. This brief white paper introduces a mobile field service that ensures an accurate and timely flow of data from your field workers, increasing efficiency and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Leveling the playing field: How companies use data for competitive advantage by SAP America, Inc. September 2012 - (Free Research) Data is a critical asset to the competitiveness of your organization, yet only 27% of people in a recent study said their companies do a better job using information than their competitors. Read this study by the Economist Intelligence Unit to find best practices about developing data initiatives to gain a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Business-Model-Driven Data Warehousing: Keeping Data Warehouses Connected to Your Business by Kalido June 2008 - (Free Research) This paper analyzes the issues of conventional data warehouse design process and explains how this practice can be improved using a business-model-driven process in support of effective Business Intelligence.  (WHITE PAPER) READ ABSTRACT |

Witness the power of integration by Hitachi Data Systems October 2012 - (Free Research) Access this exclusive source to learn about an exciting new collaboration between two of the tech world's biggest organizations which can give you all of the data center solutions you could ever need.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Demystifying the path to a JBoss Intelligent, Integrated Enterprise by Red Hat January 2013 - (Free Research) Watch this webcast to learn how to eliminate siloed information, automate business processes and improve decision making with a service-oriented architecture (SOA), enhanced data services and a business rules management system (BRMS).  (WEBCAST) READ ABSTRACT |

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources.  (WHITE PAPER) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

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