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Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless

June 2008 - (Free Research)
Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. 
(CASE STUDY) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

HANDLE YOUR ACHIVE DATA CONFIDENTLY AND COST-EFFECTIVELY by Iron Mountain

December 2013 - (Free Research)
This brochure talks about the benefits of an archival tape management solution that can make handling requests for archive data easy and quicker while also reducing costs. 
(BROCHURE) READ ABSTRACT |

For Data Center Virtualization, IOPS is More Important Than Air by BlueArc Corp.

November 2010 - (Free Research)
IOPS, or Input Output operations Per Second, are one of the key barometers to how well your storage is performing. Until the widespread adoption of server virtualization, high IOPS haven't typically been a requirement for the more typical data center "workhorse" applications. Read on to learn more about how to manage this vital resource. 
(WHITE PAPER) READ ABSTRACT |

Developer Issue Tracker by BlackBerry

May 2010 - (Free Research)
Through Developer Issue Tracker, BlackBerry® developers can understand what issues exist in the market today, the potential workarounds and timelines for fixing those issues. 
(ASSESSMENT TOOL)

Programmer’s Guide: Using LucidWorks Enterprise to add search to your Web Application by Lucid Works

December 2010 - (Free Research)
This step-by-step guide shows a programmatic approach to working with LucidWorks Enterprise, the search solution from LucidWorks Enterprise built on Apache Solr. We’ll show how to add content, index it, create a web page (with example PHP code) to send search requests and display results, and more.  
(WHITE PAPER) READ ABSTRACT |

Amcom Mobile Connect for BlackBerry: Going Beyond Pagers to Connect Today's Mobile Workforce by BlackBerry

June 2010 - (Free Research)
With Amcom™ Mobile Connect™, you can simplify communications and strengthen care by using your BlackBerry® smartphone for code alerts, patient updates, lab results, consult requests, and much more. Continue reading to learn more. 
(WHITE PAPER) READ ABSTRACT |

Getting the Most from Your Wireless Network by WildPackets, Inc.

August 2008 - (Free Research)
Network disruptions have become business disruptions with financial and sometimes even legal consequences. This white paper outlines best practices in monitoring, analyzing, and troubleshooting wireless networks using WildPackets OmniPee. 
(WHITE PAPER) READ ABSTRACT |

Sleeping Android: the danger of dormant permissions by ComputerWeekly.com

March 2013 - (Free Research)
This article in our Royal Holloway Information Security Thesis series explains how weaknesses in the Android platform could leave users open to exploitation or abuse. 
(ESSENTIAL GUIDE) READ ABSTRACT |

How to control abuse of social networking on mobile devices by ComputerWeekly.com

November 2010 - (Free Research)
The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive. 
(WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

The A to Z of Mobile Workforce Scheduling Optimization by ClickSoftware

December 2011 - (Free Research)
This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today. 
(WHITE PAPER) READ ABSTRACT |

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies

The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity. 
(SOFTWARE PRODUCT)

Riverbed Stingray Traffic Manager VA Performance on vSphere 4 by Riverbed Technology, Inc.

January 2012 - (Free Research)
Cloud infrastructure platforms like VMware vSphere 4.0 can benefit from load balancers that connect users to the most suitable datacenter. This white paper outlines how the Riverbed Stingray Traffic Manager Virtual Appliance (VA) improves traffic performance compared to a Linux install. 
(WHITE PAPER) READ ABSTRACT |

Constellation Energy Group by EMC Corporation

June 2008 - (Free Research)
In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications. 
(WHITE PAPER) READ ABSTRACT |

Mobile Field Service: Better Collaboration with the Back Office by Epicor Software Corporation

July 2013 - (Free Research)
This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success. 
(WHITE PAPER) READ ABSTRACT |

Mobilizing Field Forces on Smartphones by BlackBerry

August 2009 - (Free Research)
This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices. 
(WHITE PAPER) READ ABSTRACT |

IBM Tivoli Service Request Manager White Paper by IBM

January 2010 - (Free Research)
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper. 
(WHITE PAPER) READ ABSTRACT |

Archive tape management made easy: Cut complexities and costs to better handle data requests by Iron Mountain

December 2013 - (Free Research)
Locating and retrieving data from thousands of tapes is time-consuming and costly. It can also create security and compliance issues. This data sheet explains a service that can make handling archive data requests easy by storing tapes offsite. 
(DATA SHEET) READ ABSTRACT |

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower

February 2008 - (Free Research)
A key element and requirement for optimization is the ability to manage field resources. 
(WHITE PAPER) READ ABSTRACT |

Locala Community Parthernships uses web conferencing in the field by Dell, Inc.

March 2014 - (Free Research)
View this webcast to see how Locala Community Partnerships fared after implementing the cloud and laptop usage in efforts to improve patient care and create more efficient workflows. 
(WEBCAST) READ ABSTRACT |

Best Practices for Lawful Intercept in Enterprise and Service Provider Networks by Ixia

November 2013 - (Free Research)
Data intercept requests require organizations to help government agencies collect communication information and content. Learn how you to prepare your network for such requests. 
(WHITE PAPER) READ ABSTRACT |

Convert IBM Cloud image parameters into Java using JAXB: JAXB and Plain Old Java Objects morph XML cloud image parameters in usable Java code by IBM

July 2011 - (Free Research)
Get under the hood:  This technical note describes how to transform XML response into a Java™-usable response by creating Plain Old Java Objects (POJOs) and calling JAXB's unmarshal method. Simplify how to send requests to create new instances based on images that request parameters from Java classes. 
(WHITE PAPER) READ ABSTRACT |

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