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Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc.

November 24, 2009 - (Free Research)
Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line. 
(ANALYST BRIEF) READ ABSTRACT |

The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies.

March 2008 - (Free Research)
Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines. 
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Performance Management: The Mobile App Development playbook by Hewlett-Packard Company

December 2013 - (Free Research)
In this report from Forrester Research, Inc., explore a variety of business, technical, and engagement metrics for mobile app development, as well as the tools and frameworks you can use to collect them. Plus, get recommendations for delivering fast feedback to get measurable value from your mobile apps. 
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7 Habits of Highly Successful Surveys by Vovici

October 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
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Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
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Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

The Top 9 Ways to Improve Customer Loyalty and Engagement by Allegiance

January 2008 - (Free Research)
Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits. 
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Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor

February 2011 - (Free Research)
As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM. 
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International Cruise & Excursions, Inc. by Aspect

January 2008 - (Free Research)
ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales. 
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Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
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Enabling rapid and effective IT recovery by ComputerWeekly.com

October 2011 - (Free Research)
This report from analyst, Freeform Dynamics, offers 7 key enablers of effective IT disaster recovery for IT department's in small and medium companies. 
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Sharepoint E-zine Vol.1: Governance Implementation Management by SearchWinIT

August 2008 - (Free Research)
SearchWinIT.com's SharePoint e-zine – is a monthly Web magazine packed with in-depth articles and tips written by SharePoint to make you a SharePoint master. Our editorial focuses on three main areas: governance, management and implementation. 
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15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM) by MarketTools, Inc.

January 2011 - (Free Research)
What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results. 
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The Great Software Mind Meld: How “The Cloud” Is Helping Vendors Peer Inside the Heads of Prospective Buyers by Runaware

June 2011 - (Free Research)
The difference between intriguing software and best-selling software is customer insight from feedback. Read this white paper to learn about a cloud-based analytics solution that for the first time allows software vendors to cull actionable intelligence from reliable, untainted customer feedback. 
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Vestcom International: Personalization Drives Repeat Business by Exstream Software

April 2008 - (Free Research)
Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering... 
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Encouraging SharePoint Collaboration by AvePoint, Inc.

February 2011 - (Free Research)
This paper discusses how Microsoft SharePoint is the platform of choice for organizations to store enterprise-wide content. New features in SharePoint Server 2010 take the platform to the next level by improving the platform’s scalability and usability to further enhance collaboration among knowledge workers. 
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Podcast: Enable Enterprise Agility by Managing Feedback Loops by Hewlett-Packard Company

November 2013 - (Free Research)
This webcast covers the importance of automated feedback loops in the creating a more agile data center. 
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Enable Enterprise Agility by managing feedback loops by Hewlett-Packard Company

November 2013 - (Free Research)
Join Dave West, Officer at Tasktop, in this webcast to gain expert advice on managing feedback loops to gain a serious boost with enterprise agility. 
(WEBCAST) READ ABSTRACT |

Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management by MarketTools, Inc.

January 2011 - (Free Research)
Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it. 
(WEBCAST) READ ABSTRACT |

Best Practices for Architecting a Lustre-Based Storage Environment by DataDirect Networks

June 2008 - (Free Research)
This document details a number of design implications and provides the reader with information to make informed decisions to scale a high-performance cluster file I/O. 
(WHITE PAPER) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
(WHITE PAPER) READ ABSTRACT |

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies

March 2008 - (Free Research)
Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. 
(WHITE PAPER) READ ABSTRACT |

Excerpts from Virus Bulletin Comparative Reviews August-December 2010 by ESET

March 2011 - (Free Research)
The basic requirements for a product to achieve VB100 certification status are that a product detects, both on demand and on access, in its default settings, all malware known to be ‘In the Wild’ at the time of the review, and generates no false positives when scanning a set of clean files. 
(WHITE PAPER) READ ABSTRACT |

Facilitating Enterprise PCI DSS Compliance - Detail Review by GlobalScape

April 2008 - (Free Research)
HS-PCI solution helps procedure and policy enforcement by monitoring and reporting on PCI DSS compliance by using prompts and warnings. 
(WHITE PAPER) READ ABSTRACT |

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