Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

The Great Software Mind Meld: How “The Cloud” Is Helping Vendors Peer Inside the Heads of Prospective Buyers by Runaware June 30, 2011 - (Free Research) The difference between intriguing software and best-selling software is customer insight from feedback. Read this white paper to learn about a cloud-based analytics solution that for the first time allows software vendors to cull actionable intelligence from reliable, untainted customer feedback.  (WHITE PAPER) READ ABSTRACT |

15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM) by MarketTools, Inc. January 26, 2011 - (Free Research) What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results.  (WHITE PAPER) READ ABSTRACT |

Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management by MarketTools, Inc. January 26, 2011 - (Free Research) Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it.  (WEBCAST) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies March 05, 2008 - (Free Research) The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.  (WHITE PAPER) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters May 31, 2007 - (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.  (WHITE PAPER) READ ABSTRACT |

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies March 05, 2008 - (Free Research) Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.  (WHITE PAPER) READ ABSTRACT |

Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc. November 24, 2009 - (Free Research) Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line.  (ANALYST BRIEF) READ ABSTRACT |

The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies. March 2008 - (Free Research) Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines.  (WHITE PAPER) READ ABSTRACT |

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation August 2008 - (Free Research) With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces.  (WHITE PAPER) READ ABSTRACT |

Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc. May 2004 - (Free Research) People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason.  (WHITE PAPER) READ ABSTRACT |

RTSP: One of the Foundations of Convergence by F5 Networks September 2007 - (Free Research) Real-Time Streaming Protocol (RTSP) is a foundation for the current convergence of communications. When implementing RTSP, the multiple port and protocol nature of RTSP makes streaming audio/video difficult to manage. This white paper explains it.  (WHITE PAPER) READ ABSTRACT |

Trust and security in the cloud by ComputerWeekly.com February 2011 - (Free Research) This study from analyst Freeform Dynamics gives guidance on security for organisations considering Software as a service.  (ANALYST BRIEF) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact January 2011 - (Free Research) This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices.  (WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Evolve Survey by Plantronics April 2011 - (Free Research) After you’ve implemented and optimized your UC audio devices, it’s essential to make sure your end users are satisfied with their equipment.  This survey provides a list of suggested questions IT managers can use to get feedback from their users regarding user utilization, services and upgrades.  (WHITE PAPER) READ ABSTRACT |

Enterprise Feedback: Why Mobile Computing Corp. Inc. is Implementing BlackBerry 10 by BlackBerry March 2013 - (Free Research) Discover why a leading edge mobile provider is eager to add BlackBerry 10 to their mobile field service solutions and recommend the devices and platform to their clients.  (CASE STUDY) READ ABSTRACT |

Enterprise Feedback: Ricoh Canada On Choosing BlackBerry 10 by BlackBerry March 2013 - (Free Research) In this resource, the Director of Infrastructure and Operations at Ricoh Canada discusses his experience testing the mobile platform BlackBerry 10. See if this strategy can help you achieve business success by reading on to learn more.  (CASE STUDY) READ ABSTRACT |

Enterprise Feedback: BlackBerry 10 is a Natural Evolution for McCain & Air Canada by BlackBerry March 2013 - (Free Research) In this 2-minute video, discover why McCain Foods Ltd. and Air Canada have adopted BlackBerry 10 for the next wave of their mobile strategy. View now to learn the benefits and features both companies enjoy and uncover if a similar solution would work in your enterprise.  (VIDEO) READ ABSTRACT |

eBook: Building a Business Case for Social CRM and Customer Communities by Sirius Computer Solutions June 2010 - (Free Research) Learn how to build a business case for social media outlets affecting customer relations and customer communities including Facebook and Twitter, as well as what social media means for CRM, best practices for managing online customer communities, and expert advice on implementing social media programs successfully.  (EBOOK) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM November 2012 - (Free Research) This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.  (EZINE) READ ABSTRACT |

IBM SPSS Data Collection Lets you take Control by IBM May 2013 - (Free Research) View this resource to learn more about how you can interpret the feedback from customers, prospects, employees, suppliers and competitors. It explains how you can take control of your data collection and develop a fast and easy way to conduct your research and combine your results with social media comments.  (WHITE PAPER) READ ABSTRACT |

Data Sheet: Oracle Social Engagement and Monitoring Cloud Service by Oracle Corporation UK Ltd December 2012 - (Free Research) Read this white paper to learn how taking advantage of social channels through a single software interface can help your company to listen to what customers are saying, reply to posts and messages, keep tabs on your competitors, publish to multiple Facebook and Twitter accounts, and much more.  (DATA SHEET)

Oracle Customer Experience: The Travel Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) Watch this webcast to learn how Global Airways made business travel a positive experience for one passenger through customer experience management (CEM) technologies.  (WEBCAST)

SearchBusinessAnalytics E-Guide: Real-world big data strategies for analytics by Sybase, an SAP company February 2012 - (Free Research) This expert e-guide will examine the challenges big data poses for traditional analytics approaches and insight from TDWI attendees on their feedback on the big data phenomenon.  (EGUIDE) READ ABSTRACT |

The 2008 ERP in Manufacturing Benchmark Report by Infor September 2008 - (Free Research) This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desires to reduce costs, and develop customer responsiveness through successful ERP implementations.  (BOOK) READ ABSTRACT |

City Where Fantasy Thrives Solves Reality of Backup Challenges with Quantum DXi7500 Express by Quantum Corporation July 2010 - (Free Research) Read on to learn more about Burbank’s successful implementation of the DXi7500 Express and hear feedback directly from the one of the analysts responsible for making the transition.  (CASE STUDY) READ ABSTRACT |

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