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The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies.

March 2008 - (Free Research)
Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines. 
(WHITE PAPER) READ ABSTRACT |

SYSPRO Customer Feedback Loop: Lee Spring Company by SYSPRO

January 2013 - (Free Research)
This on-demand video case study reveals how a strategic ERP investment enabled Lee Spring Company – a manufacturer of custom and stock springs and wire forms – to achieve inventory control, global visibility, cost savings, and more. 
(WEBCAST) READ ABSTRACT |

eBook: Building a Business Case for Social CRM and Customer Communities by Sirius Computer Solutions

June 2010 - (Free Research)
Learn how to build a business case for social media outlets affecting customer relations and customer communities including Facebook and Twitter, as well as what social media means for CRM, best practices for managing online customer communities, and expert advice on implementing social media programs successfully. 
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7 Things Retailers Should Know About Multi-channel Self-Service by Aspect

March 2014 - (Free Research)
Businesses across all industries are realizing the importance of incorporating multi-channel self-service into their contact center strategies, especially retailers. As of a 2012 research report, over 93% of retailers had implemented some sort of self-service -- and that percentage can only increase. 
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Automating Closed-Loop Marketing by Neolane Inc.

October 2008 - (Free Research)
Aberdeen research reveals closed-loop marketing practices and processes are fundamental drivers of superior performance for Best-in-Class companies; making closed-loop marketing as important today as it ever was in the past. 
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SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage. 
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How Do You Score? Silverpop's Benchmark Study of B2B Lead Management Practices by Vtrenz, Inc

August 2008 - (Free Research)
Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices. 
(WEBCAST) READ ABSTRACT |

Staying a step ahead of the hackers: the importance of identifying critical Web application vulnerabilities by IBM

September 2008 - (Free Research)
Security managers may work for midsize or large organizations; they may operate from anywhere on the globe. But inevitably, they share a common goal: to better manage the risks associated with their business infrastructure. Increasingly, Web application security plays a significant role in achieving that goal. Read on to learn more. 
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RTSP: One of the Foundations of Convergence by F5 Networks

September 2007 - (Free Research)
Real-Time Streaming Protocol (RTSP) is a foundation for the current convergence of communications. When implementing RTSP, the multiple port and protocol nature of RTSP makes streaming audio/video difficult to manage. This white paper explains it. 
(WHITE PAPER) READ ABSTRACT |

Developing the right social CRM strategies for improved customer service by Avaya

February 2013 - (Free Research)
Today's exclusive resource examines that steps businesses should take to ensure the seamless integration of social CRM into existing tools and processes. Discover the value you can glean from analyzing and nurturing customer feedback from social media channels. 
(EGUIDE) READ ABSTRACT |

Tips from the Trade – Competing on Web Analytics by SAS

August 2009 - (Free Research)
The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics. 
(WEBCAST) READ ABSTRACT |

Marketing strategies to improve customer understanding by OpenText

June 2012 - (Free Research)
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding. 
(EGUIDE) READ ABSTRACT |

A Resilient Blade Server Solution by Dell, Inc. and Intel®

November 2013 - (Free Research)
This video covers a blade server solution that will increase the resiliency of your data center. 
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Over-the-Top Video: First to Scale Wins by ComputerWeekly.com

October 2012 - (Free Research)
This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix. 
(ESSENTIAL GUIDE) READ ABSTRACT |

CW+: Quocirca report: Effective public sector citizen communication by ComputerWeekly.com

August 2010 - (Free Research)
The UK public sector is in the midst of a period of transformation and improving citizen engagement will be key to the success of this change. 
(WHITE PAPER) READ ABSTRACT |

Delivering omni-channel shopping by Hewlett-Packard Limited

February 2014 - (Free Research)
This resource introduces a data management and analytics approach that gives you the power to harness customer information to improve experiences and meet constantly changing consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management by MarketTools, Inc.

January 2011 - (Free Research)
Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it. 
(WEBCAST) READ ABSTRACT |

15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM) by MarketTools, Inc.

January 2011 - (Free Research)
What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results. 
(WHITE PAPER) READ ABSTRACT |

IBM SPSS Data Collection Lets you take Control by IBM

July 2013 - (Free Research)
View this resource to learn more about how you can interpret the feedback from customers, prospects, employees, suppliers and competitors. It explains how you can take control of your data collection and develop a fast and easy way to conduct your research and combine your results with social media comments. 
(WHITE PAPER) READ ABSTRACT |

IBM SPSS Data Collection Lets you take Control by IBM

May 2013 - (Free Research)
View this resource to learn more about how you can interpret the feedback from customers, prospects, employees, suppliers and competitors. It explains how you can take control of your data collection and develop a fast and easy way to conduct your research and combine your results with social media comments. 
(WHITE PAPER) READ ABSTRACT |

Enable Enterprise Agility by managing feedback loops by Hewlett-Packard Company

November 2013 - (Free Research)
Join Dave West, Officer at Tasktop, in this webcast to gain expert advice on managing feedback loops to gain a serious boost with enterprise agility. 
(WEBCAST) READ ABSTRACT |

Unlock the Value of Social Media Data by Hewlett-Packard Company

May 2012 - (Free Research)
Social media data is extremely valuable for businesses, but it doesn't mean anything if you don't have the right tools and processes in place to make sense of it all. In this resource, discover a new approach to business intelligence that responds to the unique analytic challenges of social media data. 
(WEBCAST) READ ABSTRACT |

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor

February 2011 - (Free Research)
As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM. 
(EGUIDE) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

The Connected Consumer and the New Decision-Making Cycle by IBM

February 2013 - (Free Research)
This informative white paper offers an overview of the modern customer journey from attention to action, and describes how marketers must respond to the new ways customers form and make buying decisions. Discover the four key pillars of managing the customer journey. 
(WHITE PAPER) READ ABSTRACT |

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