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Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP January 22, 2009 - (Free Research) Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software.  (EBOOK)

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 01, 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation June 01, 2010 - (Free Research) Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.  (CASE STUDY) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP June 09, 2010 - (Free Research) In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization.  (EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation October 01, 2010 - (Free Research) Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.  (WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation May 01, 2010 - (Free Research) Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.  (WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation June 17, 2011 - (Free Research) The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.  (WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation June 17, 2011 - (Free Research) Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge.  (WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation June 14, 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Mobile device controls: MDM security features vs. mobile native security by Dell, Inc. March 20, 2013 - (Free Research) When it comes to implementing mobile device management (MDM), not all organizations are the same. Read on to learn how to choose the right approach to MDM for your organization.  (WHITE PAPER) READ ABSTRACT |

IBM, RIM Plan to Introduce New Lotus Features and Developer Tools on the Blackberry Platform by BlackBerry February 25, 2009 - (Free Research) This release explains RIM's new Lotus collaboration features and developer tools on the BlackBerry® platform that will enable greater access to live expertise and collective intelligence through BlackBerry® smartphones.  (PRESS RELEASE) READ ABSTRACT |

Elementool Bug Tracking Keeps Software Fixes on Course by Elementool, Inc. January 2008 - (Free Research) Can you list all the issues your software team is working on? Can you sort them by severity, priority, features affected, and other criteria? Can you show the histories of all related actions? This article details how Elementool Bug Tracking can help.  (ARTICLE) READ ABSTRACT |

Exchange 2010 Offers Compelling Reasons to Upgrade by Sherpa Software January 2011 - (Free Research) This white paper discusses some of the new features revolving around archiving, retention and eDiscovery, as well as answers to several related questions.  (WHITE PAPER) READ ABSTRACT |

Oracle Compatibility Developers Guide for Postgres Plus Advanced Server by EnterpriseDB Corporation March 2008 - (Free Research) This guide describes the Oracle compatibility features of Postgres Plus Advanced Server. Oracle compatibility means that an application runs in an Oracle environment as well as in a Postgres Plus Advanced Server environment with minimal or no changes to the application code.  (TRAINING GUIDE) READ ABSTRACT |

Oracle Business Intelligence Enterprise Edition 11g - New Features Overview by Oracle Corporation March 2011 - (Free Research) In this podcast, you'll hear from Matt Bedin, Director for BI Product Management for Oracle, about the many new features and enhancements in Oracle Business Intelligence Enterprise Edition 11g (OBIEE 11g) that will excite both end-users and IT managers.  (PODCAST) READ ABSTRACT |

Dell NX4: Achieving Storage Efficiency with Data Deduplication by Dell, Inc. December 2008 - (Free Research) This paper illustrates the concepts of Celerra Data Deduplication. It also shows how a user can use and manage deduplication on the Dell NX4 network-attached storage (NAS) system.  (WHITE PAPER) READ ABSTRACT |

Dell NX4: Achieving Storage Efficiency with Data Deduplication by Dell, Inc. December 2008 - (Free Research) This paper illustrates the concepts of Celerra Data Deduplication. It also shows how a user can use and manage deduplication on the Dell NX4 network-attached storage (NAS) system.  (WHITE PAPER) READ ABSTRACT |

Smart cards: security risks by ComputerWeekly.com April 2013 - (Free Research) This article in our Royal Holloway Information Security Thesis series assess the new features introduced in Java Card 3 Connected Edition smart card specification and their associated security risks.  (ESSENTIAL GUIDE) READ ABSTRACT |

Data Protection Using Premium Features: PowerVault™ MD3000 and MD3000i by Dell, Inc. August 2008 - (Free Research) Dell offers key-enabled premium features to help enhance the functionality of the PowerVault MD3000 and MD3000i storage arrays, these optional premium features include Virtual Disk Snapshot and Virtual Disk Copy.  (WHITE PAPER) READ ABSTRACT |

Proofpoint TechBrief: Email Archiving and Exchange 2010 by Proofpoint, Inc. March 2010 - (Free Research) Proofpoint ARCHIVE™ greatly extends the email retention features promised in Exchange 2010, delivers the robust features and performance that enterprises truly require and makes those features available today, without requiring an upgrade to the 2010 platform. Read this techbrief to learn more!  (WHITE PAPER) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.  (HARDWARE PRODUCT)

Computer Weekly 27 September 2011: Download the latest issue of the UK's leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com September 2011 - (Free Research) In this week's Computer Weekly, we take an in-depth look at Windows 8 - identifying what new features will be key to business users; and examine the remains of the National Programme for IT and what this means for the future of the NHS. Download the latest issue now.  (EZINE)

CA ARCserve Backup r12.5 Security Features by CA ARCserve May 2010 - (Free Research) Check out this demonstration for an explanation of CA ARCserve Backup r12.5 security features. This video offers detailed instructions on how to use the security features, including encryption and administration console.  (VIDEO) READ ABSTRACT |

Backup and Recovery for Oracle® Databases With Snapshot Feature of Sun™ Storage 7000 Unified Storage System by Oracle Corporation UK Ltd April 2010 - (Free Research) Sun™ Storage 7000 Series Unified Storage System has comprehensive data protection features that provide instant snapshots, cloning, rollback, and remote replication. This document shows the methodologies to be followed for performing backup and recovery operation of Oracle® databases using the snapshot, clone, and rollback features.  (WHITE PAPER) READ ABSTRACT |

Own the Air: Testing Aruba Networks’ Adaptive Radio Management (ARM) in a High-Density Client Environment by Aruba Networks July 2010 - (Free Research) Aruba commissioned Network Test to evaluate the efficiency of Adaptive Radio Management (ARM) features. Using a massive over-the-air test bed1, Network Test assessed ARM features both individually and in concert, in the latter case using strict adherence to service-level agreements as one of the key metrics.  (WHITE PAPER) READ ABSTRACT |

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