WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Leveraging Workforce Management to Deliver Exceptional Customer Experience by Infor WFM Workbrain August 08, 2011 - (Free Research) Read this white paper for a more in-depth look at workforce management tools and how they can work in concert with retail initiatives to deliver on customer expectations.  (WHITE PAPER) READ ABSTRACT |

Pros and cons of WFM in the call center by Infor WFM Workbrain January 05, 2012 - (Free Research) The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.  (EGUIDE) READ ABSTRACT |

Accelerating Customer Success: For Nearly Four Decades, We've Helped Customers Get There Faster by SoftwareAG Inc., USA February 06, 2009 - (Free Research) Software AG is a leading independent Business Infrastructure Software provider and their solutions help companies achieve business results and competitive differentiation faster.  (ARTICLE) READ ABSTRACT |

Customer Video - TCCT improves performance 20% on SAP with XIV by IBM January 30, 2012 - (Free Research) This short clip reveals the use of IBMs XIV storage system and how it cost effectively provides robust SAP services to customers at blazing speeds.  (VIDEO) READ ABSTRACT |

Workforce Management: "Scheduling to the Opportunity" by Infor WFM Workbrain February 03, 2011 - (Free Research) In the face of shrinking margins, today’s retailers seek a large competitive advantage. Given that a retailer’s largest controllable expense is its workforce, retailers that implement a solution that gives real-time visibility into labor practices and generates optimized schedules will help with labor costs, store sales and customer service levels.  (WHITE PAPER) READ ABSTRACT |

Microsoft® SQL Server® 2008 R2 Parallel Data Warehouse and Fast Track Data Warehouse Run on Intel® Xeon® Processors by Intel and Microsoft March 29, 2011 - (Free Research) Microsoft and Intel are now ready to help organizations turn a new page in data warehousing. Using Microsoft® SQL Server® 2008 R2 Enterprise, you can now quickly deploy small data warehouses or data marts with the Microsoft Fast Track Data Warehouse option.  (WHITE PAPER) READ ABSTRACT |

SAP In-Memory Computing Video by SAP America, Inc. May 18, 2011 - (Free Research) Ever wondered how information can be accessed before a customer even leaves the store? With “real” real-time computing companies can make smarter, faster decisions every minute of the day. View now to see how in-memory technology can work for you.  (WEBCAST) READ ABSTRACT |

Customer Spotlight: The Journey to Fast EMR Access via VMware View “Follow me” Desktops and Walk-Away Security by Imprivata January 27, 2011 - (Free Research) Learn about Memorial Healthcare’s latest approach to ensure that its clinicians have fast and secure access to critical patient information. You will learn about secure “follow me” desktops to provide doctors and nurses with patient information at their fingertips - from any workstation or personal device.  (WEBCAST) READ ABSTRACT |

Smarter quality management: The fast track to competitive advantage by IBM November 10, 2011 - (Free Research) A practical approach to quality management (QM) that helps reduce time to market without sacrificing quality in the outcome.  (WHITE PAPER) READ ABSTRACT |

GS Retail: Lowering TCO by 30 percent with faster, smarter analytics by IBM December 31, 2011 - (Free Research) Access this white paper to learn about GS Retail's decision to implement a new data warehouse analytic system data mart to provide the analytics it needed to propel growth, with better performance and cost efficiency.  (WHITE PAPER) READ ABSTRACT |

7 Criteria to Consider When Embedding BI by Tableau Software August 16, 2010 - (Free Research) Though there’s no simple answer to “buy or build,” there are criteria — seven, in fact, that can guide you to make a well informed decision. This paper helps you identify and evaluate each one.  (WHITE PAPER) READ ABSTRACT |

High-Performance Analytics Servers: What Could You Do with Faster, Better Answers? by SAS Institute Inc. December 28, 2012 - (Free Research) What could you do with faster, better answers? This white paper reveals how high performance analytics servers can use lightning-fast, game-changing analytics to stay ahead of their markets and achieve competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Online Firm Improves Performance, Customer Service with Mission-critical Storage Solution by EMC Corporation August 2008 - (Free Research) In this case study AdCenter implemented a new data storage solution based on EMC Symmetrix DMX enterprise storage array technology and Microsoft SQL Server 2005 database software. Discover how this has contributed to better customer response times.  (CASE STUDY) READ ABSTRACT |

How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper by Esker Inc. November 2009 - (Free Research) This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs.  (WHITE PAPER) READ ABSTRACT |

HP Delivers at the Point-of-Sale by Hewlett-Packard Company March 2008 - (Free Research) Magruder's supermarkets needed point-of-sale technology that linked up with inventory, customer and back-office administrative software, while processing transactions faster, so they moved on to HP rp5000 Point of Sale System.  (WHITE PAPER) READ ABSTRACT |

How the Fastest Growing Companies Use Business Intelligence by Information Builders June 2009 - (Free Research) This paper investigates various levels of business intelligence, discusses the challenges organizations face with today's typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Deliver Business Insight Faster: The IBM Smart Analytics System on IBM System x Servers Running Intel Xeon Processors by IBM and Intel December 2010 - (Free Research) This paper explains how The IBM® Smart Analytics System family combines hardware, software and services into systems that are integrated and optimized, can be installed in days instead of months, and can be quickly scaled out to support changing business needs. Read on to learn how to deliver business insights faster.  (WHITE PAPER) READ ABSTRACT |

Gateway Funding Trades Tape for Fast EVault Backups and Restores by i365, makers of Evault September 2010 - (Free Research) Gateway’s back-office IT operations help keep things running smoothly for the company’s customers and employees. As information became more abundant, the time came for them to shift to a virtualized environment. Read this case study to learn how.  (CASE STUDY) READ ABSTRACT |

Whirlpool: Quality Means Loyalty by SAS Institute Inc. September 2008 - (Free Research) Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.  (CASE STUDY) READ ABSTRACT |

Optimize Data Management for Smarter Banking and Financial Markets E-Book by IBM March 2011 - (Free Research) This e-book explains how smarter banks can anticipate customer needs and deliver innovative products faster, more consistently and more nimbly than the competition. They have full visibility of their risk position and customer needs. And they respond quickly to both challenges and opportunities. Read on to learn how to become a smarter bank.  (EBOOK) READ ABSTRACT |

City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript by Oracle Corporation April 2013 - (Free Research) Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Establish a Strategic Advantage in Managing Change by IBM August 2010 - (Free Research) Join Sue Green, Market Manager for IBM Rational Systems at this webcast as she shows you a structured approach to seizing opportunity and managing change amid the fast pace world and complexity of smarter product development.  (WEBCAST)

‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs by Oracle Corporation UK Ltd April 2013 - (Free Research) Customers today hate calling representatives on the phone - they want answers fast, online, and easy to access. Check out this white paper to learn how your company can go the extra mile in CRM to drive customer satisfaction and save money with initiatives in web self-service, live chat, email management, and more.  (WHITE PAPER) READ ABSTRACT |

Fight data chaos with better business process automation. by Kofax, Inc. January 2013 - (Free Research) This helpful webcast explores  a technology that can capture incoming documents and information to automate downstream business processes quickly, efficiently and cost effectively, resulting in faster and more accurate customer transactions and improve customer service.  (VIDEO) READ ABSTRACT |

Faster analysis, better outcomes: How the right data analytics tools lead the way by IBM September 2012 - (Free Research) This resource introduces a personal analytics platform that can provide valuable business insights in functional areas such as finance, customer service, sales, and marketing – empowering you to make smarter, more strategic decisions.  (WHITE PAPER) READ ABSTRACT |

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