Faqs Sales Calls Experts White Papers, Faqs Sales Calls Experts Software, Faqs Sales Calls Experts Research, Hardware and Services

February 03, 2012 - (Free Research)

Download Silver Peak’s VX-Xpress is the world’s first self-service website for Virtual WAN Optimization.

(DOWNLOAD)

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Tape Vaulting: What You Need to Know About Tape Backup and Archiving by Iron Mountain

March 05, 2012 - (Free Research)

Check out this expert presentation transcript with storage industry analyst Lauren Whitehouse to learn about recent developments in tape that are keeping it relevant.

(PRESENTATION TRANSCRIPT)

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5 vStorage API FAQs Answered by Dell, Inc.

March 29, 2012 - (Free Research)

Virtualization specialist Chris Evans recently spoke with SearchVirtualStorage.com about vStorage API—a group of application program interfaces from VMware. This Expert Briefing will help you define and understand VMware vStorage APIs and their impact and potential in your IT shop.

(EBRIEF)

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BI Trends and Strategies E-Zine Issue 6 by SearchBusinessAnalytics

May 31, 2012 - (Free Research)

This edition of BI Trends and Strategies opens with a piece by Lou Agosta on the need for data warehouses to adapt to new data types, innovation and big data. Alan R. Earls also offers advice for incorporating spreadsheets into your BI programs without problems and Richard Herschel calls for universities to step up their BI and analytics programs.

(EZINE)

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E-Guide: 4 FAQs on Reusing Tape Answered by Iron Mountain

August 10, 2011 - (Free Research)

Reusing tape in your enterprise can be an unclear task. When should a tape be retired from rotation? Is there a way to track backup tape passes? Read this SearchDataBackup.com E-Guide to find out the answer to these questions and more and discover how to get the most out of your tape technology by following these best practices for reusing tape.

(EGUIDE)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 25, 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Server Virtualization Basics Interactive Classroom by Dell and VMware

September 16, 2011 - (Free Research)

This comprehensive interactive classroom explores what you need to know about server virtualization, and provides insights, analyses, and answers to FAQs.

(VIRTUAL SEMINAR)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Web Lead Evaluation and Scoring Study by KnowledgeStorm, Inc (E-mail this company)

April 06, 2006 - (Free Research)

KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Building the Contact Center of the Future by inContact

May 15, 2012 - (Free Research)

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Presentation Transcript: Data Deduplication FAQ by Quantum Corporation

August 31, 2010 - (Free Research)

Join Founder and Lead Analyst of DCIG, Jerome Wendt, as he answers the most common data deduplication questions he’s hearing today – including the technology’s benefits, dedupe products to watch out for, target dedupe on a virtual tape library and more.

(PRESENTATION TRANSCRIPT)

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Data Deduplication FAQ by Quantum Corporation

August 23, 2010 - (Free Research)

Join Founder and Lead Analyst of DCIG, Jerome Wendt as he answers the most common data deduplication questions he’s hearing today – including the technology’s benefits, dedupe products to watch out for, target dedupe on a virtual tape library and more.

(PODCAST)

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The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company

February 14, 2012 - (Free Research)

This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.

(WHITE PAPER)

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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 10, 2011 - (Free Research)

Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

(WHITE PAPER)

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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

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