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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more...
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Foglight - Application Management to Unify IT and the Business by Dell Software.
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Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 27, 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 25, 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Hilton Reservations Worldwide Achieves Efficient Staffing by Aspect

September 30, 2013 - (Free Research)
Check out this brief case study to learn how Hilton Reservations Worldwide implemented a workforce management technology that enabled the contact center to plan, manage, and optimize staffing resources, resulting in happier agents and satisfied customers. 
(CASE STUDY) READ ABSTRACT |

Workforce Management Helps Build an Integrated Resource Strategy by Aspect

September 30, 2013 - (Free Research)
View this brief case study to learn how BGS invested in new workforce optimization tools in order to achieve more effective resource planning, and in turn produce more satisfied employees and customers. Discover the strategy BGS followed and the benefits they experienced as a result. 
(CASE STUDY) READ ABSTRACT |

WebSmart Services by Melissa Data Corp

April 20, 2010 - (Free Research)
Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database. 
(WHITE PAPER) READ ABSTRACT |

7 Things You Should Know About Multi-channel Self-Service by Aspect

March 05, 2014 - (Free Research)
Todays' customers expect service via a variety of channels: mobile, social media, and old-fashioned telephone, to name a few. To keep up with customer demands, your contact center must figure out how to deploy multi-channel self-service. View this resource for seven things you need to know about multi-channel self-service before you get started. 
(WHITE PAPER) READ ABSTRACT |

TimeSummit by Exaktime

Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports. 
(SOFTWARE PRODUCT)

Understanding Automatic Failover for DR: 6 FAQs by FalconStor Software

July 19, 2011 - (Free Research)
Automatic failover involves automatically moving an application to a standby server during a failure or service event to preserve its time. Fortunately, there are a number of approaches available in the market today. Check out this guide to learn the answers to 6 FAQs about automatic failover and disaster recovery automation. 
(EGUIDE) READ ABSTRACT |

Improving Identity and Access Management in an SAP Environment by Dell Software

May 06, 2010 - (Free Research)
In this new Quest white paper, see why splitting identity management work is not only frustrating, pointless and inefficient, but it’s also completely unnecessary. Learn how to easily manage your Active Directory and SAP environments, how to eliminate redundant work, and how automation makes security stronger and auditing simple. 
(WHITE PAPER) READ ABSTRACT |

3 Best Practices for Reducing Exchange Downtime by AppAssure Software, Inc.

March 02, 2009 - (Free Research)
Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Next-Generation IP Address Management by BT Diamond IP

March 2008 - (Free Research)
This white paper provides IT professionals with a comprehensive guide for how to flawlessly execute tasks for IP management, and recommends best practices for simplifying the IP management process. 
(WHITE PAPER) READ ABSTRACT |

What You Need to Know about Cloud Backup: 10 FAQs Answered by Asigra

June 2013 - (Free Research)
This white paper discusses the ten most common questions that companies are asking about cloud backup. 
(WHITE PAPER) READ ABSTRACT |

Transforming business at the intersection of marketing and technology by ComputerWeekly.com

April 2014 - (Free Research)
Businesses have to change themselves quickly and dramatically if they want to survive and thrive, say Bob Lord and Ray Velez, CEO and CTO of razorfish, in this extract from their book, Covnerge. 
(BOOK) READ ABSTRACT |

How to Extend your Identity Management Systems to use OAuth by Forum Systems

April 2014 - (Free Research)
Read this resource to learn how to extend your authentication and authorization model to outsourced services. Click through for details on the deployment process, including the benefits of using an API gateway to help with integration. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Integration with Public Cloud Services using OAuth by Forum Systems

April 2014 - (Free Research)
This white paper features a deployment strategy for an authentication and authorization solution that requires no third-party access to user credentials – so that your information stays within the company. 
(WHITE PAPER) READ ABSTRACT |

Cloud-based Enterprise Identity Management Using OAuth by Forum Systems

April 2014 - (Free Research)
This resource highlights an authentication and authorization solution that offers protection beyond the username and password-only level. 
(WHITE PAPER) READ ABSTRACT |

Acronis Backup & Recovery® 11.5 for Workstation by Acronis

March 2013 - (Free Research)
This data sheet highlights the benefits of a backup solution for built for laptops and desktops. 
(WHITE PAPER) READ ABSTRACT |

Extending Role Security in Analysis Services for SQL Server by Global Knowledge

December 2013 - (Free Research)
This step-by-step guide describes a method that allows users to extend role security in Analysis Services for SQL Server. 
(WHITE PAPER) READ ABSTRACT |

Apps Revolution by ComputerWeekly.com

February 2014 - (Free Research)
This report from CSC describes the Apps rEvolution: an evolution in technology that is creating revolutionary business and personal change. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Special Report on Adobe by ComputerWeekly.com

February 2014 - (Free Research)
This special 7-page report from Computer Weekly, updated for 2014, analyses the challenges facing Adobe, its financial performance, the services and products it offers, its place in the IT market and its future strategy. 
(IT BRIEFING) READ ABSTRACT |

Cisco IOS Digit Manipulation by Global Knowledge

December 2013 - (Free Research)
Platform digit manipulation may be needed for many business phone calls as they traverse their gateways. his guide explores the role of digit manipulation techniques and various is ways it can benefit for your business. 
(WHITE PAPER) READ ABSTRACT |

Extending Role Security in Analysis Services for SQL Server by Global Knowledge

December 2013 - (Free Research)
This step-by-step guide describes a method that allows users to extend role security in Analysis Services for SQL Server. 
(WHITE PAPER) READ ABSTRACT |

QLE10000 Series Adapter Provides Application Benefits Through I/O Caching by QLogic Corporation

November 2012 - (Free Research)
This white paper provides an overview of the application performance capability of the FabricCache QLE10000 Series Adapter in single-server and multi-server environment, enabling the acceleration of clustered and virtualized environments with a transparent, shared cache. 
(WHITE PAPER) READ ABSTRACT |

The Value of Shared SSDs in Enterprise Computing by QLogic Corporation

March 2013 - (Free Research)
This paper covers the advantages of the QLogic FabricCache 10000 Series adapters bringing transparent, shared caching to enterprise application environments. It combines a QLogic Fibre Channel adapter with intelligent caching to bring new levels of scalable application performance to existing SAN environments. 
(WHITE PAPER) READ ABSTRACT |

Cloud Backup: Terms and Trends by Symantec Corporation

May 2013 - (Free Research)
This expert E-Guide recaps the results of a recent cloud backup survey and reports on your peers' experiences and satisfaction with it. It also examines how cloud backup fits into the broader cloud storage ecosystem and clears up some confusion around semantics. 
(EGUIDE) READ ABSTRACT |

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