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Featured Sponsors
WebSmart Services by Melissa Data Corp
April 20, 2010 - (Free Research)
Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database.
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Cloud-based Contact Center Software Gives Expert Planet the Edge by Five9
January 28, 2013 - (Free Research)
View this white paper to learn more about the focus Expert Planet placed on cloud-based contact center from the beginning. It explores the development productivity gains and the greater efficiency achieved through Salesforce integration. Develop a better understanding of cloud-based benefits by reading this white paper now.
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Solution Spotlight: Keys to Cloud Application Success by IBM
November 20, 2012 - (Free Research)
What do enterprise developers need to know about cloud APIs? What are the emerging standards for this game-changing technology? And how can they be leveraged most effectively? Read this expert e-guide to uncover the answers to these questions and other cloud API FAQs.
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TimeSummit by Exaktime
Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.
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Cloud Security FAQs by CSC
January 24, 2013 - (Free Research)
This expert E-Guide explores the steps to take before migrating data applications into the public cloud. In addition, gain insight on cloud app development and cloud APIs in our useful FAQ.
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E-Book: How to Justify, Plan, and Execute a Successful ERP Upgrade by IQMS
August 04, 2010 - (Free Research)
Seems like you’ve just finished a multi-year ERP implementation and already it’s time to consider an upgrade. Do the new features justify the hassle and expense? Or should you wait - and risk paying more to maintain an obsolete system? This eBook provides expert advice on making the case for an upgrade and executing a plan to ensure a positive ROI.
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Cost-Saving Tips for Contact Centers by Five9
May 10, 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
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Improving Identity and Access Management in an SAP Environment by Quest Software, now a part of Dell
May 06, 2010 - (Free Research)
In this new Quest white paper, see why splitting identity management work is not only frustrating, pointless and inefficient, but it’s also completely unnecessary. Learn how to easily manage your Active Directory and SAP environments, how to eliminate redundant work, and how automation makes security stronger and auditing simple.
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3 Best Practices for Reducing Exchange Downtime by AppAssure Software, Inc.
March 02, 2009 - (Free Research)
Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange.
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Overhauling a Legacy Contact Center: Starting Steps by Five9
May 10, 2013 - (Free Research)
Overhaul of legacy contact center technology is often extremely costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center technology, making the business case for an overhaul, and important change management considerations.
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Best Practices for a contact center technology overhaul by Contactual (Now 8x8, Inc.)
June 10, 2011 - (Free Research)
Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.
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A more social contact center by Salesforce.com
March 20, 2012 - (Free Research)
In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.
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E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact
May 12, 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
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Understanding Automatic Failover for DR: 6 FAQs by FalconStor Software
July 19, 2011 - (Free Research)
Automatic failover involves automatically moving an application to a standby server during a failure or service event to preserve its time. Fortunately, there are a number of approaches available in the market today. Check out this guide to learn the answers to 6 FAQs about automatic failover and disaster recovery automation.
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Log Management Best Practices by Hewlett-Packard Company
April 14, 2010 - (Free Research)
In this presentation transcript, find out best practices in log management and how it affects the use of security dashboards. Also learn how log management differs from security information and event management (SIEM).
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A contact center manager's guide to integrating self-service by inContact
May 04, 2011 - (Free Research)
Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.
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Social channels changing contact center certification by Salesforce.com
March 20, 2012 - (Free Research)
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
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Customer Experience Exchange E-Zine Issue 2 by SearchCRM
January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
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Cloud Endpoint Security: Considerations for Cloud Security Services by Symantec Corporation
May 17, 2013 - (Free Research)
This e-guide from our experts at SearchSecurity.com will share some important information you should know about cloud-enabled security offerings, including the benefits of a cloud-based console and the factors you need to consider when evaluating products.
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Cloud Backup: Terms and Trends by Symantec Corporation
May 14, 2013 - (Free Research)
This expert E-Guide recaps the results of a recent cloud backup survey and reports on your peers' experiences and satisfaction with it. It also examines how cloud backup fits into the broader cloud storage ecosystem and clears up some confusion around semantics.
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8 contact center best practices by Salesforce.com
March 20, 2012 - (Free Research)
Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.
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Supporting a Multichannel Contact Center by Verint Systems
February 13, 2013 - (Free Research)
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.
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