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Foglight - Application Management to Unify IT and the Business by Dell Software.
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Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 27, 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 25, 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Multichannel Contact Centers: Metrics and Realities by Five9

June 03, 2014 - (Free Research)
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside. 
(EGUIDE) READ ABSTRACT |

IBM Lotus Sametime Software Integration with Microsoft Applications: Connecting, Conversing and Collaborating More Conveniently by IBM

March 13, 2009 - (Free Research)
Check out this paper to learn about the many benefits of IBM Lotus Sametime software integration and how it can enhance the collaboration and unified communications capabilities of all your Microsoft Office applications. 
(WHITE PAPER) READ ABSTRACT |

ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels by Genesys

February 28, 2013 - (Free Research)
This case study reveals how Esri, a leading provider of GIS mapping software, redesigned the overall customer service experience in order to better support changing customer demands and improve interactions across all channels. 
(CASE STUDY) READ ABSTRACT |

WebSmart Services by Melissa Data Corp

April 20, 2010 - (Free Research)
Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database. 
(WHITE PAPER) READ ABSTRACT |

TimeSummit by Exaktime

Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports. 
(SOFTWARE PRODUCT)

Understanding Automatic Failover for DR: 6 FAQs by FalconStor Software

July 19, 2011 - (Free Research)
Automatic failover involves automatically moving an application to a standby server during a failure or service event to preserve its time. Fortunately, there are a number of approaches available in the market today. Check out this guide to learn the answers to 6 FAQs about automatic failover and disaster recovery automation. 
(EGUIDE) READ ABSTRACT |

Improving Identity and Access Management in an SAP Environment by Dell Software

May 06, 2010 - (Free Research)
In this new Quest white paper, see why splitting identity management work is not only frustrating, pointless and inefficient, but it’s also completely unnecessary. Learn how to easily manage your Active Directory and SAP environments, how to eliminate redundant work, and how automation makes security stronger and auditing simple. 
(WHITE PAPER) READ ABSTRACT |

3 Best Practices for Reducing Exchange Downtime by AppAssure Software, Inc.

March 02, 2009 - (Free Research)
Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange. 
(WHITE PAPER) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications. 
(SOFTWARE PRODUCT)

Best Practices for Next-Generation IP Address Management by BT Diamond IP

March 2008 - (Free Research)
This white paper provides IT professionals with a comprehensive guide for how to flawlessly execute tasks for IP management, and recommends best practices for simplifying the IP management process. 
(WHITE PAPER) READ ABSTRACT |

How Do You Measure Up Against Top IT Service Provider Benchmarks? 13 Must See Charts by Autotask Corporation

February 2014 - (Free Research)
This graphic whitepaper features 13 charts that will show you how your IT department compares to some of the top service providers. 
(WHITE PAPER) READ ABSTRACT |

Cloud Security FAQs by CA Technologies.

January 2013 - (Free Research)
This expert e-guide explores the steps to take before migrating data applications into the public cloud. In addition, gain insight on cloud app development and cloud APIs in our useful FAQ. 
(EGUIDE) READ ABSTRACT |

E-Guide: 4 FAQs on Reusing Tape Answered by Iron Mountain

August 2011 - (Free Research)
Reusing tape in your enterprise can be an unclear task. When should a tape be retired from rotation? Is there a way to track backup tape passes? Read this SearchDataBackup.com E-Guide to find out the answer to these questions and more and discover how to get the most out of your tape technology by following these best practices for reusing tape. 
(EGUIDE) READ ABSTRACT |

What You Need to Know about Cloud Backup: 10 FAQs Answered by Asigra

June 2013 - (Free Research)
This white paper discusses the ten most common questions that companies are asking about cloud backup. 
(WHITE PAPER) READ ABSTRACT |

Aberdeen Research: BI for LOB Leaders by IBM

July 2011 - (Free Research)
This research presents a demonstrable connection between analytical adoption, and elevated business performance. This report is based on feedback from 222 executives in May and June 2011, across the globe. 
(ANALYST REPORT) READ ABSTRACT |

Analyst's take: Benefits of Alpha ImageWorks 9000 for healthcare providers by ComputerWeekly.com

January 2011 - (Free Research)
Alpha ImageWorks 9000 centralizes patient records into a single, secure repository, providing easy access, accelerated processing time and billing, and significant time saving in reviewing patient records. 
(WHITE PAPER) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS

IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit. 
(SOFTWARE PRODUCT)

Accelerate Your Windows Migration With Citrix XenDesktop by Citrix

December 2013 - (Free Research)
This whitepaper shows you how to achieve a rapid migration to Windows and enterprise transformation that can keep IT, management, and employees happy. 
(WHITE PAPER)

Extending Role Security in Analysis Services for SQL Server by Global Knowledge

December 2013 - (Free Research)
This step-by-step guide describes a method that allows users to extend role security in Analysis Services for SQL Server. 
(WHITE PAPER) READ ABSTRACT |

Extending Role Security in Analysis Services for SQL Server by Global Knowledge

December 2013 - (Free Research)
This step-by-step guide describes a method that allows users to extend role security in Analysis Services for SQL Server. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Integration with Public Cloud Services using OAuth by Forum Systems

April 2014 - (Free Research)
This white paper features a deployment strategy for an authentication and authorization solution that requires no third-party access to user credentials – so that your information stays within the company. 
(WHITE PAPER) READ ABSTRACT |

Cloud-based Enterprise Identity Management Using OAuth by Forum Systems

April 2014 - (Free Research)
This resource highlights an authentication and authorization solution that offers protection beyond the username and password-only level. 
(WHITE PAPER) READ ABSTRACT |

Cisco IOS Digit Manipulation by Global Knowledge

December 2013 - (Free Research)
Platform digit manipulation may be needed for many business phone calls as they traverse their gateways. his guide explores the role of digit manipulation techniques and various is ways it can benefit for your business. 
(WHITE PAPER) READ ABSTRACT |

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