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Understanding Automatic Failover for DR: 6 FAQs by FalconStor Software
July 19, 2011 - (Free Research)
Automatic failover involves automatically moving an application to a standby server during a failure or service event to preserve its time. Fortunately, there are a number of approaches available in the market today. Check out this guide to learn the answers to 6 FAQs about automatic failover and disaster recovery automation.
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FAQ: Aligning BPM and MDM to Improve Business Process by IBM
May 13, 2013 - (Free Research)
By aligning master data management (MDM) and business process management (BPM) efforts, you can optimize process decisions, reduce process errors, and enhance customer satisfaction. This presentation transcript includes FAQs on how to get started, which projects are best suited for a MDM BPM alignment, and more.
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Podcast: Avoid the most common mobile development strategy mistakes by Microsoft
April 17, 2013 - (Free Research)
Listen to this podcast to hear Gartner analyst Anne Thomas Manes answer FAQs regarding enterprise mobility. Learn how to plan and execute a strategy for app development, how to ensure security of your mobile data, how to avoid the most common mistakes of mobility, and much more.
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6 VMware backup FAQs answered by Dell and VMware
July 24, 2012 - (Free Research)
This E-Guide features backup expert Brien Posey's answers to six VMware backup FAQs and offers the results of a survey taken by your peers who have virtualized some or all of their servers - and consider backup a piece of cake!
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Cloud Security FAQs by CSC
January 24, 2013 - (Free Research)
This expert E-Guide explores the steps to take before migrating data applications into the public cloud. In addition, gain insight on cloud app development and cloud APIs in our useful FAQ.
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FAQ: How to Optimize Processes with BPM by IBM
February 09, 2013 - (Free Research)
Access this presentation transcript to discover answers to FAQs about how business process management (BPM) can help to optimize SAP efficiency and productivity. Read on to find out which SAP processes are best suited for BPM, primary use cases for BPM with SAP, and more.
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Solution Spotlight: Keys to Cloud Application Success by IBM
November 20, 2012 - (Free Research)
What do enterprise developers need to know about cloud APIs? What are the emerging standards for this game-changing technology? And how can they be leveraged most effectively? Read this expert e-guide to uncover the answers to these questions and other cloud API FAQs.
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Winning the Customer Service Battle... In the Cloud by Siemens Enterprise Communications
April 04, 2013 - (Free Research)
Poor customer service is a costly business practice. The time to differentiate your customer service strategy is now – and the cloud can help. View now to learn about cloud contact centers and how they can benefit your business.
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Customer Experience Exchange E-Zine Issue 2 by SearchCRM
January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
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Mobile apps reach the busy customer by SearchCRM
March 19, 2013 - (Free Research)
In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results.
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BlackBerry Enterprise Service 10 Migration Guide by BlackBerry
March 15, 2013 - (Free Research)
Uncover how BlackBerry 10 devices and BlackBerry Enterprise Service 10 can help bring your mobile strategy to the next level, boosting the productivity of your mobile workers without sacrificing the security and control your organization requires.
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Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters
February 20, 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.
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Staying connected: Don't let faulty mobile applications lose customers by SearchCRM
May 20, 2013 - (Free Research)
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.
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Agile, Secure, Reliable: World Class Customer Service in the Cloud by Oracle Corporation UK Ltd
April 17, 2013 - (Free Research)
Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more.
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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
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Navigating the Next Five Years of Customer Service by Oracle Corporation UK Ltd
June 30, 2012 - (Free Research)
Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy.
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Presentation Transcript: Data Deduplication FAQ by Quantum Corporation
August 31, 2010 - (Free Research)
Join Founder and Lead Analyst of DCIG, Jerome Wendt, as he answers the most common data deduplication questions he’s hearing today – including the technology’s benefits, dedupe products to watch out for, target dedupe on a virtual tape library and more.
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Data Deduplication FAQ by Quantum Corporation
August 23, 2010 - (Free Research)
Join Founder and Lead Analyst of DCIG, Jerome Wendt as he answers the most common data deduplication questions he’s hearing today – including the technology’s benefits, dedupe products to watch out for, target dedupe on a virtual tape library and more.
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Log Management Best Practices by Hewlett-Packard Company
April 14, 2010 - (Free Research)
In this presentation transcript, find out best practices in log management and how it affects the use of security dashboards. Also learn how log management differs from security information and event management (SIEM).
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Seven Contact Center Trends You Can't Ignore by Siemens Enterprise Communications
January 31, 2013 - (Free Research)
For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come
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Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters
May 31, 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
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