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E-Book: How to keep customers -- and keep them happy: High-return tactics for building customer loyalty by Microsoft October 28, 2011 - (Free Research) This ebook is full of expert advice for implementing a successful customer experience management (CEM) plan.  (EBOOK)

IT matters again by ComputerWeekly.com December 01, 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.  (IT BRIEFING) READ ABSTRACT |

Survive the Scrutiny of Litigation:Rediscover Records Management by Iron Mountain August 27, 2012 - (Free Research) Having a modern records management system can give you the peace of mind you need and save you enormous headaches and revenue losses in the event of an audit. This comprehensive E-Guide explores today's best practices for records management.  (EBOOK) READ ABSTRACT |

Best Practices in Creating a Strategic Finance Function by SAP America, Inc. January 23, 2009 - (Free Research) the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.  (WHITE PAPER) READ ABSTRACT |

Leveraging Social Media to Drive Retail Sales and Enhance Customer Experience by Wipro Technologies December 17, 2009 - (Free Research) Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools.  (WHITE PAPER) READ ABSTRACT |

6 VMware backup FAQs answered by Dell and VMware July 24, 2012 - (Free Research) This E-Guide features backup expert Brien Posey's answers to six VMware backup FAQs and offers the results of a survey taken by your peers who have virtualized some or all of their servers  - and consider backup a piece of cake!  (EGUIDE) READ ABSTRACT |

Understanding Automatic Failover for DR: 6 FAQs by FalconStor Software July 19, 2011 - (Free Research) Automatic failover involves automatically moving an application to a standby server during a failure or service event to preserve its time. Fortunately, there are a number of approaches available in the market today. Check out this guide to learn the answers to 6 FAQs about automatic failover and disaster recovery automation.  (EGUIDE) READ ABSTRACT |

CW Special report on Symantec by ComputerWeekly.com May 14, 2013 - (Free Research) This in-depth profile from Computer Weekly, updated for 2013, gives you the key facts on Symantec's products, financial performance and strategy.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Network Attached Storage by Dell, Inc. September 14, 2009 - (Free Research) Because network attached storage (NAS) is file-based (rather than block-based) storage, it is particularly suited for storing the types of unstructured, file-based data that is a challenge for many storage pros today. This FAQ Presentation Transcript answers key questions about NAS advantages and implementations.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Log Management Best Practices by Hewlett-Packard Company April 14, 2010 - (Free Research) In this presentation transcript, find out best practices in log management and how it affects the use of security dashboards. Also learn how log management differs from security information and event management (SIEM).  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Designing Artificial Intelligence for Games (part 2) by Intel Software Network June 11, 2009 - (Free Research) This article gets dangerously close to real artificial intelligence (AI). All intelligent agents need to have a basic ability to perceive their environment and some means of navigating and moving within the world around them-be it real or otherwise. Read on to learn more about AI.  (WHITE PAPER)

OpSource Improves Global Business Management and Streamlines Revenue Recognition with Intacct by Intacct Corporation March 22, 2010 - (Free Research) As OpSource grew as a company, they found many inefficiencies and challenges in their financial management system. Read on to learn how OpSource overcame these challenges by switching to Intacct for a new SaaS financial management system.  (CASE STUDY) READ ABSTRACT |

Analytics: The Art and Science of Better by SAS Institute Inc. April 07, 2010 - (Free Research) Successful organizations are using automated analytical tools to take a more scientific approach to decision making through observation, experimentation and measurement to improve their business processes. Read on to learn how with the right tools and information your organization can immensely increase the ease and success of decision making.  (WHITE PAPER) READ ABSTRACT |

Using Predictive Coding to Your E-Discovery Advantage by SearchCIO.com May 23, 2013 - (Free Research) E-discovery techniques such as predictive coding are increasingly popular, and organizations are starting to realize the benefits of these tools beyond just the legal realm. In this SearchCompliance handbook, learn how predictive coding and other e-discovery practices are proving beneficial to overall business processes.  (EZINE) READ ABSTRACT |

Information Security Magazine, July 09: Controlling Privileged Accounts by Information Security Magazine July 13, 2009 - (Free Research) This month's cover story is about reigning in privileged accounts such as the UNIX root and Windows Administrator accounts. Regulatory requirements and economic realities are pressuring enterprises to secure their privileged accounts, but how? Also in this issue: Keeping UTM Unified instead of Unnecessary, and more. Read on to learn more.  (EZINE)

Information Security Magazine – December 2010: Understanding the Data Accountability and Trust Act by Information Security Magazine December 09, 2010 - (Free Research) This month’s issue of Information Security magazine takes you deep inside the Data Accountability And Trust Act (DATA), pending legislation that could reshape the national privacy landscape and impact the way enterprises and midmarket companies architect their security operations.  (EZINE)

Information Security Magazine: May 2010 - Data: Do you know where it’s going? by Information Security Magazine May 03, 2010 - (Free Research) This month’s cover story deals with database activity monitoring and how to keep vigilant watch over your data. Other features cover new stealthy and sophisticated malware that aims at hijacking business banking accounts and Windows 7 operating system security improvements. Read on and take a look at all three featured articles and much more.  (EZINE)

Cloud with a Brain by IBM September 08, 2011 - (Free Research) Check out this two-page article from IBM Systems Magazine featuring cost-savings with Cloud through advanced virtualization, data center consolidation, and workload optimization technology.  (EZINE)

Cloud Security FAQs by CSC January 24, 2013 - (Free Research) This expert E-Guide explores the steps to take before migrating data applications into the public cloud. In addition, gain insight on cloud app development and cloud APIs in our useful FAQ.  (EGUIDE) READ ABSTRACT |

How to configure Mac OS X Server   by ComputerWeekly.com March 22, 2013 - (Free Research) This step by step guide shows you how to configure Max OS X Server.    (ESSENTIAL GUIDE) READ ABSTRACT |

Growth And Complexity: The Challenges Ahead For Midsize Manufacturers by SAP AG June 02, 2009 - (Free Research) This is the first in a series of six reports addressing the opportunities and challenges faced by midsize manufacturers.  (WHITE PAPER) READ ABSTRACT |

Finance for IT decision makers: Making business cases by ComputerWeekly.com January 14, 2013 - (Free Research) This extract from Michael Blackstaff's book, Finance for IT decision makers, teaches you how to make effective business and financial cases for IT projects.  (BOOK) READ ABSTRACT |

ROI Case Study: Intacct Emergent Game Technologies by Intacct Corporation March 22, 2010 - (Free Research) Emergent needed an accounting application that would enable it to reconcile multiple currencies across its multiple subsidiaries, reduce manual data entry and monthly consolidation processes, and streamline revenue management. Continue reading to learn how Emergent chose Intacct for the financial management solution.  (CASE STUDY) READ ABSTRACT |

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems February 25, 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.  (WHITE PAPER) READ ABSTRACT |

Performance and Scalability Benchmark: Oracle Communications Billing and Revenue Management by Sun Microsystems, Inc. July 01, 2008 - (Free Research) The Oracle Communications BRM application suite is a Tier 1, convergent billing framework that is architected for leading service providers. This white paper describes the performance and scalability results of Oracle Communications BRM 7.3.1 from the recent benchmark conducted at Sun Solutions Center in Paris and France.  (WHITE PAPER) READ ABSTRACT |

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