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ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.
January 06, 2012 - (Free Research)
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
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SPRINT Enables Intelligent Enterprise by Hewlett-Packard Company
November 01, 2011 - (Free Research)
Every CIO would like to improve IT services and streamline service desk processes. Access this case study to learn how the IT department at Sprint Nextel Corporation did just that, reducing service desk incidents from 300 to 45 and slashing critical events by 20%.
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Elavon Achieves Greater Business Agility with CA Data Center Automation by CA Technologies.
October 2008 - (Free Research)
Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.
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Lubrizol's Service Management Transformation by HP & Intel®
June 2011 - (Free Research)
Download this case study to discover how a company transitioned to a service-oriented organization in a timely and cost-effective manner by implementing HP education, software tools and ITSM services.
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E-Guide: Managed Services FAQ by Pillar Data Systems
March 2011 - (Free Research)
In this FAQ guide Erick Simpson, managed services expert, vice president and CIO of Intelligent Enterprise and MSP University, examines what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services, and more.
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Be a multi-sourced IT services broker by Hewlett-Packard Company
May 2013 - (Free Research)
The short-term gains of ad hoc cloud adoption can quickly lead to long-term service integration and management pains without a well-developed cloud deployment plan. Review this essential resource to help guide you when designing your cloud service strategy.
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Plantronics UC Toolkit Trial FAQ by Plantronics
February 2011 - (Free Research)
The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.
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Email archiving FAQ by Symantec Corporation
November 2012 - (Free Research)
This exclusive FAQ guide has expert answers to 6 email archiving questions and addresses topics like the pros and cons of managed email archiving services, bandwidth requirements and more.
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Plantronics UC Toolkit Deployment FAQ by Plantronics
February 2011 - (Free Research)
The Plantronics UC Toolkit, Deployment FAQ provides insight to typical questions IT organizations must consider regarding the physical deployment of UC audio devices. “What are key things I should consider during deployment? What and how should I communicate to users? How do I best prepare my IT organization?” are key topics covered in this FAQ.
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FAQ Guide: Virtual Server Backup FAQ by CommVault Systems, Inc.
February 2012 - (Free Research)
How much are virtualized server environments affecting backup processes? In this transcript, Mark Bowker, analyst with the Enterprise Strategy Group, answers the most common questions about virtual server backup from storage administrators.
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Data Deduplication FAQ by Quantum Corporation
August 2010 - (Free Research)
Will you be able to achieve the huge data reduction ratios that data deduplication vendors are touting? In this FAQ guide, analyst Jerome Wendt answers the most common data deduplication questions he's hearing today.
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FAQ Guide: Tape Vaulting: Best practices to consider for offsite tape storage by Iron Mountain
May 2011 - (Free Research)
In this FAQ Guide, David Chapa, senior analyst at the Enterprise Strategy Group, discusses some best practices for tape vaulting. Find out the costs of tape vaulting services, how offsite tape storage costs are determined, how to negotiate your SLAs, and whether or not you should encrypt your tapes before you ship them offsite.
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Disaster Recovery Services FAQ for Resellers by IBM
June 2011 - (Free Research)
In this SearchStorageChannel.com FAQ Guide on disaster recovery services, ESG analyst Bob Laliberte discusses several important disaster recovery trends - including greater use of virtual tape libraries and disk-based backups - and the impact these trends will have on resellers and service providers.
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Presentation Transcript: Disaster Recovery FAQ by Dell, Inc.
January 2009 - (Free Research)
This document is based on a Dell /TechTarget Webcast entitled "Disaster Recovery FAQ." Data Center Practice Director Pierre Dorio discusses disaster recovery, including backup services, plain backup and DR strategy.
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FAQ Guide: Tape vaulting: What you need to know about tape backup and archiving by Iron Mountain
February 2012 - (Free Research)
Check out this FAQ to learn the answers to these questions and more regarding tape backup and archiving. Learn why tape is still relevant in a largely disk-dominated IT landscape, discover the latest tape has to offer (i.e. LTFS) and gain insight into the effect tape has on compliance/e-discovery operations. Read on to learn more.
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FAQ Guide: Data Backup & Security Pain Points by Quantum Corporation
October 2012 - (Free Research)
This FAQ Guide can help you get started on the right path to securing your stored and backed up data. Access it now to find questions and answers about data encryption challenges and appliances, cloud storage security, and tape, host-based or disk encryption approaches.
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Plantronics UC Toolkit Planning FAQ by Plantronics
February 2011 - (Free Research)
The Plantronics UC Toolkit, Planning FAQ addresses the most common questions IT organizations raise when planning UC audio device deployments.
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Plantronics UC Toolkit Adoption FAQ by Plantronics
February 2011 - (Free Research)
The Plantronics UC Toolkit, Adoption FAQ addresses the top questions IT organizations raise to help achieve maximum employee adoption of UC audio devices. Included are responses to vital questions such as “How can I accelerate ongoing and increased adoption rates? How do I measure adoption success? What can I do to show success to management?”
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Network-Attached Storage FAQ by EMC Corporation
June 2009 - (Free Research)
Though network-attached storage (NAS) offers a number of benefits, it also presents some challenges. Ashish Nadkarni, Principal Consultant with GlassHouse Technologies Inc., discusses the pros and cons of using NAS in an SMB environment and offers some best practices.
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Network virtualization FAQ by Datalink and NetApp
April 2012 - (Free Research)
Access this e-guide to find answers to the most frequently asked questions about network virtualization. Learn how your organization can see benefits like cost savings, rapid provisioning and scalability.
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