In this FAQ you'll learn about Dell's Windows 7 Readiness Assessment (W7RA). W7RA is a gap analysis of a customer’s ability to migrate to Windows 7 in a given timeframe. Your migration project is evaluated in terms of Dell's Best Practices learned from internal and customer Windows 7 migration projects. 

Trying to decide if online backup, or backup as a service, will be beneficial to your small-midsized business (SMB)? John Merryman, services director for recovery services at GlassHouse Technologies Inc., discusses the benefits and drawbacks of online backup today. His answers are also available as an MP3 download. 

Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this presentation transcript, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more. 

Global data deduplication allows users to deduplicate data across multiple boxes, which can simplify management as companies back up more and more data. W. Curtis Preston, executive editor of the Storage Media Group, discusses the pros and cons of global deduplication, who should consider it, and which vendors are offering it today in this Q&A. 

J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. 

This knowledge paper examines and explores the rapid rise of the mobile consumer, and provides strategies for integrating mobile customer service into the multi-channel service strategy. The paper details how your mobile customer service solution must be channel-specific to mobile, and deliver upon the need for efficiency, accuracy and simplicity. 

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. 

Twenty years old, RAID has become a standard and transparent feature. What is RAID, and how does this technology fit into the storage landscape? This expert FAQ podcast answers common questions about RAID, explores the different levels of this technology, and overviews the implementation stages and obstacles. 

Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. 

This paper explores core principles companies can use to help them select a CRM system. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Please read this presentation transcript, in which Andrew Burton, features editor for searchstorage.com, interviews Greg Shulz, Founder and Senior Analyst with Storage Dial Group, about RAIDS. Shulz will provide a synopsis of the different RAID levels, their characteristics and when to use each level? 

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.