This expert Podcast, featuring Jerome Wendt, President and Lead Analyst of DCIG, Inc. puts an end to the confusion by offering insights to the most commonly asked questions he hears in the field today. 

This FAQ guide features 24 commonly asked questions and answers - both general and technical - regarding the Dell Management Plug-in for VMware vCenter. 

Join Founder and Lead Analyst of DCIG, Jerome Wendt as he answers the most common data deduplication questions he’s hearing today – including the technology’s  benefits, dedupe products to watch out for, target dedupe on a virtual tape library and more. 

If you don’t backup to tape now, is it worth starting? Or are the recent developments in tape only worthwhile for those who have already invested in the technology? Learn the answers to these questions and more by checking out this FAQ podcast featuring insight from top industry analyst Lauren Whitehouse. 

In this expert e-guide, learn how you can increase business agility by implementing effective capacity planning and VM management. Plus, access an exclusive FAQ that clarifies how and why you should leverage virtualization storage consolidation and shared storage to reduce costs while supporting advanced virtualization features. 

Will you be able to achieve the huge data reduction ratios that data deduplication vendors are touting? In this FAQ guide, analyst Jerome Wendt answers the most common data deduplication questions he's hearing today. 

Check out this FAQ to learn the answers to these questions and more regarding tape backup and archiving. Learn why tape is still relevant in a largely disk-dominated IT landscape, discover the latest tape has to offer (i.e. LTFS) and gain insight into the effect tape has on compliance/e-discovery operations. Read on to learn more. 

Server virtualization presents some interesting implications for disaster recovery (DR), including cost reductions and increased recovery times. In this FAQ, business continuity expert Paul Kirvan discusses the various server virtualization approaches that are effective for DR and how they benefit failover and failback processes. 

This white paper discusses key ways to boost the bottom line impact of your service organization. Read on to learn about an all-in-one system that streamlines resource allocations, optimizes service resources, improves customer service and more. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.