How much are virtualized server environments affecting backup processes? In this transcript, Mark Bowker, analyst with the Enterprise Strategy Group, answers the most common questions about virtual server backup from storage administrators. 

Server virtualization presents some interesting implications for disaster recovery (DR), including cost reductions and increased recovery times. In this FAQ, business continuity expert Paul Kirvan discusses the various server virtualization approaches that are effective for DR and how they benefit failover and failback processes. 

This FAQ guide features 24 commonly asked questions and answers - both general and technical - regarding the Dell Management Plug-in for VMware vCenter. 

This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget. 

This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

This resource explores an in-memory computing platform comprised of SAP software components and optimized hardware, designed to improve business intelligence without impacting back-end applications or databases. 

Join Founder and Lead Analyst of DCIG, Jerome Wendt, as he answers the most common data deduplication questions he’s hearing today – including the technology’s  benefits, dedupe products to watch out for, target dedupe on a virtual tape library and more. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

Check out this SearchDataBackup.com FAQ Guide to learn the challenges of backing up Hyper-V virtualized servers and the differences between backing up Hyper-V and VMware servers.