Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Data Deduplication FAQ Podcast by Quantum Corporation May 2008 - (Free Research) This expert Podcast, featuring Jerome Wendt, President and Lead Analyst of DCIG, Inc. puts an end to the confusion by offering insights to the most commonly asked questions he hears in the field today.  (PODCAST) READ ABSTRACT |

Simplifying Contact Center Technology by Oracle Corporation August 2008 - (Free Research) Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.  (WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Deployment FAQ by Plantronics February 2011 - (Free Research) The Plantronics UC Toolkit, Deployment FAQ provides insight to typical questions IT organizations must consider regarding the physical deployment of UC audio devices. “What are key things I should consider during deployment? What and how should I communicate to users? How do I best prepare my IT organization?” are key topics covered in this FAQ.  (WHITE PAPER) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. July 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (WEBCAST) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc. July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers.  (WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc. November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.  (WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

Computer Forensics and its Role in the Risk Management Process by IBM May 2011 - (Free Research) The possibility of a data breach is very real – no matter how proactive your security measures are. Access this expert FAQ guide for further insight into how computer forensics can help put a well-formed incident response plan that is aligned with your information risk management and compliance strategies.  (EGUIDE) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc. May 2008 - (Free Research) Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.  (WHITE PAPER) READ ABSTRACT |

Contact Center Costs: The Case for Telecommuting Agents by Avaya Inc. April 2008 - (Free Research) This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.  (WHITE PAPER) READ ABSTRACT |

Data protection FAQ by Quantum Corporation August 2008 - (Free Research) Watch this expert Podcast to discover how you can confidently manage the explosive data growth and avoid the pitfalls of single server-based backup.  (PODCAST) READ ABSTRACT |

Plantronics UC Toolkit Planning FAQ by Plantronics February 2011 - (Free Research) The Plantronics UC Toolkit, Planning FAQ addresses the most common questions IT organizations raise when planning UC audio device deployments.    (WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Trial FAQ by Plantronics February 2011 - (Free Research) The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.    (WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Adoption FAQ by Plantronics February 2011 - (Free Research) The Plantronics UC Toolkit, Adoption FAQ addresses the top questions IT organizations raise to help achieve maximum employee adoption of UC audio devices.  Included are responses to vital questions such as “How can I accelerate ongoing and increased adoption rates? How do I measure adoption success? What can I do to show success to management?”  (WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Evolve FAQ by Plantronics April 2011 - (Free Research) UC audio device integration can be daunting for managers if they don’t have the right tools. This paper discusses a 5 step process for device adoption, providing responses to typical questions IT organizations raise during the evolution stage of your implementation.  (WHITE PAPER) READ ABSTRACT |

Network virtualization FAQ by Datalink and NetApp April 2012 - (Free Research) Access this e-guide to find answers to the most frequently asked questions about network virtualization. Learn how your organization can see benefits like cost savings, rapid provisioning and scalability.  (EGUIDE) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology May 2008 - (Free Research) This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.  (WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Data Deduplication FAQ by Quantum Corporation August 2010 - (Free Research) Will you be able to achieve the huge data reduction ratios that data deduplication vendors are touting? In this FAQ guide, analyst Jerome Wendt answers the most common data deduplication questions he's hearing today.  (EGUIDE) READ ABSTRACT |

Email archiving FAQ by Symantec Corporation November 2012 - (Free Research) This exclusive FAQ guide has expert answers to 6 email archiving questions and addresses topics like the pros and cons of managed email archiving services, bandwidth requirements and more.  (EGUIDE) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect March 2008 - (Free Research) ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales.  (CASE STUDY) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

FAQ Guide: Virtual Server Backup FAQ by CommVault Systems, Inc. February 2012 - (Free Research) How much are virtualized server environments affecting backup processes? In this transcript, Mark Bowker, analyst with the Enterprise Strategy Group, answers the most common questions about virtual server backup from storage administrators.  (EGUIDE) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

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