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Featured Sponsors
Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.
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Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
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Knowledge-centric Application Lifecycle Management by TechExcel
June 2008 - (Free Research)
Achieve knowledge-centric application lifecycle management (ALM) in your organization for seamless knowledge transfers and ensure that the best processes and method are used during each phase of project development.
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Delivering on the Promise of eLearning by Adobe Systems, Inc.
May 2008 - (Free Research)
This white paper considers some of the reasons that institutions and enterprises are turning to eLearning to engage learners with ideas and information. It also gives suggestions for creating digital learning experiences that engage learners.
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Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
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Social channels changing contact center certification by Salesforce.com
March 2012 - (Free Research)
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
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How Mobile Devices are Driving Innovations in Contact Centers by Avaya
October 2012 - (Free Research)
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.
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Oracle Customer Experience: The Retail Experience by Oracle Corporation UK Ltd
December 2012 - (Free Research)
Creating an individualized, consistent customer experieicne is paramount for today's businesses. In this webcast, learn how Winston Furnishings used customer experience management (CEM) technology to customize their customers' experience when shopping for furniture on the web.
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To Get Promoted in Customer Support, Do These Five Things by Parature, Inc.
March 2008 - (Free Research)
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
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ROC Maestro for Open Systems by ROC Software
ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.
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Readying your Portals for Social Business by IBM
August 2011 - (Free Research)
Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals.
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Strategic insights for your social CRM strategy by Infor
May 2013 - (Free Research)
This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.
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Presentation Transcript: Cloud Storage Services - Peer Advice by i365, makers of Evault
December 2010 - (Free Research)
In this FAQ, Vijay Subramanian, cloud computing expert and practice manager for managed services at Laurus Technologies, an IT services and consulting company in the Midwest, explains how his company evaluated the idea of cloud storage services and gives advice for other VARs considering the same thing.
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Engaging with the New eLearning by Adobe Systems, Inc.
August 2008 - (Free Research)
Industry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs.
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Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft
June 2007 - (Free Research)
Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
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Skill building takes time. Let knowledge paths pave the way. by IBM
December 2011 - (Free Research)
Check out this resource center to find how-to articles, free trial software, discussion forums, educational videos and podcasts, and hands-on exercises to help develop your skills in technologies and products such as: cloud computing, Java, Linux, open source, Web development, XML, AIX and UNIX, business analytics, information management, and more.
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ExtraView Enterprise by Extraview Corporation
ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.
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